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Verified
5/5

2019-09-16

Lillian is the best

"Lillian was extremely helpful. Couldn’t be more satisfied "

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Verified
5/5

2019-09-16

George R.

"George was extremely helpful and patient with the purchases process. Excellent customer service. "

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Verified
5/5

2019-09-16

Exceptional customer service

"I had a question about my purchase and used live chat to be connected with Isai, I asked him to call me and he did! He explained everything and even called me back when I needed to verify something and get back to him. If only all customer service reps were as great as him. Thank you, Isai! "

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Verified
5/5

2019-09-16

received tickets faster than expected

"Had to call and use customer service to order our tickets.Tried to use the app but it wasn't reflecting the discount. I was privileged enough to get Pedro V. on the line. Pedro V. was able to help me secure the tickets(at the right price) I was trying to purchase through the app. Our tickets were sent to us faster than we were quoted. Went to our event, the seats were amazing, the concert was amazing and the ease of it all was amazing. Thank you Vivid Seats and Pedro
"

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Verified
5/5

2019-09-16

Justin solved my problem!

"I tried placing an order 2 times, with different credit cards, but order was cancelled both times with no reason provided.
Justin was able to place the order for me, and even to apply my gift card code, so I should be fine!
"

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Verified
5/5

2019-09-16

Florida Georgia line

"Dan was great. He got me in and out with my tickets."

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Verified
5/5

2019-09-16

Great Customer Service

"When the email discount code would not work, Chris B offered to call me to process the purchase manually"


Verified
5/5

2019-09-16

First Class Service

"Mark was extremely helpful in placing my order. He reached out promptly and directly. Got up to speed on what I was trying to accomplish and did a great job of getting me setup with the exact tickets I had in mind. Overall it was a great experience and I felt like the value of my time and business where recognized and prioritized. Thanks Mark!"


Verified
5/5

2019-09-15

Excellent service

"Pedro was excellent explaining everything to me. He was very helpful with finding me great seats for the price I was asking for. "

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Verified
5/5

2019-09-15

"Pedro was very helpful and answered my questions on purchasing tickets. I would consider purchasing tickets from vivid seats in the future. Thanks Pedro!"

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Verified
5/5

2019-09-14

Excellent

"Reptile was very nice and knowledgeable! Very positive experience "

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Verified
5/5

2019-09-14

Great customer service

"I had an issue placing an online order but Justin was able to rectify the problem quickly. He provided an upfront estimate of the time it would take to address the issue and was able to meet the expectations he set. Justin was well spoken and friendly which goes a long way. "

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Verified
5/5

2019-09-14

Easy buying experience

"Vivid Seats representative made purchasing tickets easy and was able to offer comparable seats to ensure that I was selecting the best seat at the best price."

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Verified
4/5

2019-09-14

Problematic website, helpful staff

"I was unable to order 4 desired concert tickets on the vivid seats website as it rejected my credit card for "insufficient billing information." After calling my credit card company to confirm no issue, and them having a conference call with vivid seats, associate Matt politely and successfully placed the order for me with a bit of a discount. The process to obtain these concert tickets was more difficult than necessary, but ultimately I got what I wanted thanks to helpful staff."

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Verified
5/5

2019-09-14

Lucas was Very helpful

"It was easy simple processes found the vivid team were eager to help and were very positive "

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