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Verified
5/5

2019-09-12

"Justin Goodman (#2606) was very helpful over the phone"


Verified
5/5

2019-09-12

Lilly was awesome!

"Lilly was awesome! She found the tickets that I could not find and saved me a **** load of MONEY!"

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Verified
5/5

2019-09-12

Amazing service

"As having experience in a contact centre not only being on your end of the phone but as well as a team lead a supervisor and a contact centre team leader for teaching I was above and beyond satisfied with your abilities to reach my needs during that phone call. You are a customer service was on par you were very pleasant you engaged in conversation with me about my trip about where you lived about where I lived about how the hurricane affected me you did everything to make sure everything was done satisfied and I really want you to understand how much of a great job you did. If everyone had the same type of customer experience that I did then contact centres would all Excel congratulations on doing a great job keep up the great work"

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Verified
5/5

2019-09-12

John was outstanding

"John was professional and personable1"

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Verified
5/5

2019-09-12

excellent customer service

"Morgan helped me book my tickets. Thank you for hiring someone friendly and easy going.
"

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Verified
5/5

2019-09-12

Delighted with the experience...:-)

"Natalia of Vivid Seats was very helpful in helping me to select great seats for the event! I'll use Vivid Seats again!"

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Verified
5/5

2019-09-11

Great Experience

"Chris was super helpful and made sure that I got the tickets I wanted and fixed the issue that I was having ordering them. He was also very nice."

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Verified
5/5

2019-09-11

Amazin

"Natalia was great helping me with everything. She made sure I got what I was looking for. Its really nice to know there are still manning customer service representatives out there it’s rare to find anymore."

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Verified
1/5

2019-09-11

Deceptive

"Kyle, who helped me purchase the tickets was very nice, but I felt deceived. According to website policy, a seller is supposed to mark if the tickets being purchased are partial view (a policy I was informed of by Kyle). That was NOT noted on my tickets!!! I spent good money for tickets through Vivid Seats when I could have purchased tickets straight from the venue for the same price that were NOT partial view. The experience left a terrible taste in my mouth. I am incredibly upset and I will never EVER purchase through Vivid Seats again because of this experience."

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Verified
5/5

2019-09-11

Excellent Service

"Monique did an excellent job helping with my purchase and explained everything very clearly. She made the experience very pleasant and easy. "

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Verified
5/5

2019-09-11

Morgan at VividSeats

"Morgan was very well organized and thorough. Placing the order was easy. He was courteous and thoughtful, making sure that I purchased exactly what I wanted. He offered to assist me for any purchases in the future which I found extremely helpful."


Verified
5/5

2019-09-11

Simple & Easy

"Nowadays with so many different user systems/interfaces things can become a little more difficult to get things done. Called up Natalia assisted me every step of the way for ordering my tickets. She will be my go to agent on my future events. Thanks again

D.L
Bay Area, Ca

"

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Verified
5/5

2019-09-11

Happy Buc Fan!

"I was experiencing issue purchasing the tickets online. Called customer service and Justin was eager to assist. He even honored my 10% discount. Now my die hard Buccaneers fan husband is all smiles"

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Verified
5/5

2019-01-11

Great service

"Lucas was very fast and responsive!"

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Verified
5/5

2019-09-10

Great Service!

"I had an issue on the website while trying to purchase tickets. Call in and spoke to a customer service representative by the name of John. Who assisted me with my purchase..the total process was less than 5 mins. Great experience. "