"Alex the customer service person with extension 2740 was the best person i have ever worked with in sales. I do sales for a living and I wish this guy worked for me. Friendly, happy, patient. I put this guy on hold 10 times to call my wife and he patiently waited and helped me from A to Z. Thank you so much for your service Alex. I would use Vivid again simply because of you!! "
"An agent by the name of Dexter was the best. He really takes his time to accommodate his customers.
I was very pleased and I will keep his extension for future purchases.
Overall excellent service and personal attention. "
"I always have anxiety ordering on line and Angel was very nice and very helpful, including the seating process. "
"I had trouble with website. My phone call provided a very alert greeting from the representative. He was very helpful. Rene was clear in his knowledge and excellent to deal with. I appreciate that he did not rush the order and ensured that I understood my order I believe his ext. is 3026. Over all a favorable experience. "
"Very helpful and we definitely used again hopefully get the same agent"
"Jason O’Donnell is the BEST"
"Great representative to deal with and quick getting tickets."
"I was struggling finding the right fit for shipping...Rick helped find the tickets and the best shipping method/date. Thank you for HIM!"
" I couldn’t have asked for a better agent. Alex answered and help me with all the concerns that I had. He made me feel comfortable with my purchase and I will definitely use you guys again. "
"John made the purchase seem less! Made it easy and enjoyable. Very personable! Will definitely use you guys again."
"Mike was very helpful, funny, professional, & knowledgeable."
"First time calling Vivid Seats. Customer service was excellent!!!"
"Could not see seats 3 on web site, wanted 3 seats together. Called talked with Renee found me the seats with a discounted price! Great customer service!"
"it was my second time ordering a ticket from Vivid seats, and i had some problems on the website regarding international shipping so I asked for help and 5 minuts later I a sweet represantant from Vivid called me and helped me with erverything. an overall lovely experience. "
"Purchased 2 tickets to Hamilton through Vivid Seats in the orchestra section. No mention of obstructed view upon purchase of tickets and there was mention of it on many other tickets that's why I chose these. Upon arrival we are seated behind and to the left, about 10 feet to the left, of a huge tower from floor to ceiling of speakers with the addition of a huge tower of lights sticking out past the huge tower of speakers from the floor to the ceiling as well. Needless to say seeing 10% of the stage was not what anyone has in mind after spending $1200.00 on 2 tickets. At the theater the manager there said that had I purchased the tickets through them they would have listed these as "obstructed view" but unfortunately the event was sold out and there was no where for us to move. I have called in and complained to Vivid seats and am now waiting on them to "investigate the situation". I asked who sold these tickets and why was obstructed view not on the listing wasn't the seller required to disclose this and they informed me that, "They, Vivid seats sold these tickets to me directly." Nice, really upstanding way to do business."