"Alexis was extremely pleasant and helpful in getting my discount code to work. The whole experience was amazing. "
"Ryan was excellent .I am more comfortable ordering by phone and will continue to use Vivid seats based on my experience."
"Tried purchasing tickets on-line for March Madness and ran into problem. Called Vivid and spoke to Phoebe at ext. 3200. She looked up tickets, confirmed availability and price and took my order and explained everything. Very helpful and pleasant. She made it a nice customer experience...Great job Phoebe. Many thanks. Stan Sieniawski"
"Matthew was quick and easy to work with. Thank you"
"Dexter did an excellent job in guiding me through my purchase of 4 box seats and ticket price was 1/2 the price of their competitors "
"Super kind and helpful!!!!"
"The whole process was fast from start to finish. Service guy was friendly n professional."
"Great seats at a great price and excellent customer service!"
"I called in with a problem in buying my tickets and the awesome gentleman on the other end was the best!!! I wish I could remember his name, but I forgot to write it down. He helped me and was super nice and very professional. He listened to me, created my order, gave feedback and checked for understanding.
You should give him a raise!!! Thank you so much!!!!
Lauretta A Eldridge--Ordered Bob Seger tickets!!!"
"Rene, our customer service representative was awesome. He was extremely patient and helpful with our ticket transaction. "
"He was on the ball and knew everything to make the process easy.
Thank you Kyle
Martin Leymon"
"I got an email after signing up for the Vivid Seats newsletter saying that I'd get a 10% discount when I ordered by using the link in the email. However, instead of taking off 10% it would only take about 3% off. Matias was very pleasant to work with and resolved the issue right away, making sure I got the correct discount and giving great customer service! Thanks Matias, with your help I get to provide someone with a very special birthday present! "
"It went okay. This is my first time using such a site seem to work."
"I was online and had a question about the Flash Seat program. So I did the online chat and waited and waited. Then I called in in just seconds I was talking with Nick. He was able to help me get tickets for Sir Paul's Vegas show that I had actually been looking at online. Nick explained about the Flash Seat program being all that is used at T-Mobile in Vegas (the show my friends and I are attending). Lots of good info in just a short time. Thanks a lot Nick ! "
"Angel is a true asset to Vivid! He was highly professional at every turn and answered all my questions with ease. Angel provided exceptional customer service and he truly listened to me. Honestly, I hadn’t intended on buying at that moment, as I just had a question about the Justin Timberlake tickets. But because he was so accommodating, I decided to go ahead and purchase with him over the phone. Thank you Angel! "