ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2019-01-13

Excellent assistance

"Angel helped me to purchase the best seats in my price range.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
4/5

2019-01-13

Thanks

"Purchased tickets to a Washington Capitals game through the website before. Had issues with the tickets where when I arrived at the game the tickets did not appear on my phone. The customer service rep I dealt with that night wouldn't even help, Pretty much said it wasn't their problem. The next day I contacted Vivid Seats again and a different rep took my information and looked into the situation. It turned out that there was an issue. They gave me my money back and a credit. I originally wasn't going to use it. But I did, I found another game to go to. This time I called Vivid Seats to set up the purchase. The Customer Service Rep I got was great to work with, He explained everything and triple checked everything to make sure that there wouldn't be an issue with this purchase,"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2019-01-13

TERRIBLE SERVICE, ORDERED parking pass for Kentucky Derby

"Purchased parking pass for Kentucky Derby, there is no information regarding the address or location of the parking pass. Called, chatted, waited, waited, waited, finally reached a representative and was promptly switched to a machine that offered no information or help. GET YOUR TICKETS ANY PLACE OTHER THAN VIVID SEATS!!! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2019-01-13

Matias was awesome

"Matias was awesome, give him a raise."


Verified
1/5

2019-01-13

There is an unexplained charge on my receipt

"There is an additional amount of $92+ on the receipt with no indication as to what it is for. Tax, handling fee, resale profit??? "

Detailed Review Benchmark + -
Pricing of products and services

Verified
3/5

2019-01-12

Hard to find

"I tried looking for ADA tickets on the site, it was impossible to locate. Go through on the phone quickly, much to my amazement, the ADA tickets were twice as much as a regular ticket. "


Verified
5/5

2019-01-12

Excellent.

"Connor was very helpful. I was happy that I was able to save some money by calling. I’m glad I called. And definitely would recommend to others"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2019-01-12

I just ordered tickets from Vivid and spoke to Justin

"He was extremely helpful and courteous. Thank you!

"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2019-01-12

Unhappy on purchase process

"I will never again use Vivid seats again to purchase tickets. I never got a chance to see final fees before agreeing to make the purchase. As soon as you enter your credit card information your card is charged. I was expecting like all other sites to see the cost of the tickets plus any fees to approve before agreeing to the purchase. I was charged over $400 in service fees to purchase two tickets. That’s just wrong. I would have never agreed to the purchase if I would have known the outrageous fees they charged. Buyer beware!!!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-01-12

buying tickets for concert

"Justin was a great help !!
"


Verified
5/5

2019-01-12

Very good service

"Kyle was very customer focused and took the necessary time to find a solution to my specific needs. Thank you!
"


Verified
5/5

2019-01-12

Great Service

"The gentleman who helped us was very good at his job and very courteous. Thank you for your great help!"

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2019-01-11

Thanks Connor!!

"Connor made sure that the seats I found were actually the best bang for the buck, and I appreciate him taking the extra step to do that!!"

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2019-01-11

Perfect!

"Cole was very helpful! Thank you"


Verified
5/5

2019-01-11

The tickets I wanted in under 5 minutes. Fantastic!

"Personable service and answered all my questions. Found my new favorite place to buy tickets. Great experience."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service