"James was very professional and very nice his number is 3013 "

"I wanted to use two different methods of payment to purchase Viking's vs Packer's tickets and the gift, we discover, had not been registered to use over the phone. After FINALLY figuring that out, we realized the card address was wrong! Rene (#3026) was incredibly patient and helpful even after I was sick and tired of the gift card being rejected! Thank you Vivid Seats and Rene!"

"Very patient with me as my card was not giving either of us confirmation to purchase my tickets. Super friendly and gave me information to help me resolve my problem!"

"Vivid Seats is super friendly and fast. Great customer service."

"Jonathan was super helpful, patient, and professional."

"Gifted my son with UGA tickets and the operator answered all my concerned mom questions. I feel confident I got good tickets at a great price. Thank you! "

"Jake was very knowledgeable and friendly and helpful "

"John was awesome! I got the tickets I requested and I’m under 5 minutes had them emailed to me. Great experience! 5 stars"

"Monique at extension 2670 was extremely knowledgeable and helpful when I called for more information about tickets for Elton John. It was very refreshing to get connected so quickly with a person when I wanted more information than the website could offer. And so cheerful on an early Sunday morning--she clearly takes pride in her job and I appreciate that. I will definitely go to her directly the next time I need tickets!!! "

"wanted tickets for astros Indians playoff game on October 11. had several questions. Johnny helped by answering all questions, and finding us 2 really great seats."

"Started out rough but ended well.louis was great"

"This was my first experience using Vivid Seats and my absolute last time. I have never been more frustrated by a customer service “team.”

Let me start by saying, I purchased tickets on Thursday, September 27th to be overnighted to my mom’s house and arrive on Friday, September 28th. Vivid Seats specifically says on their website and via text “All tickets are guaranteed to be delivered in time for your event, and you will receive a tracking number via email once the order has shipped.”

I checked the UPS tracking number on Friday around 11:00am and no update was given. It wasn’t until I checked around 1:00pm that it said “delivery attempted at 9:24am.” No email, no phone call, no text, nothing. UPS ALWAYS leaves a note saying they attempted delivery. Nothing. So, I call UPS Customer Service to track down the package. I’m told they have no idea where the package is!!! I arrive in town and go to the UPS Customer Center to speak with someone directly. They take my phone number and let me know they will call if they find it during unloading trucks.

I called Vivid Seats Customer to explain the situation. After explaining myself 10 times to 10 different people, I am offered zero help. The event was today, Saturday, September 29th. I was beyond frustrated at the lack of customer service. Each “agent” acted like a robot and kept saying “I’m looking into this for you.” I told them that UPS lost my package which is exactly what happened.

I receive a call this morning from a UPS representative saying my package was accidentally shipped an HOUR AND A HALF AWAY and was on a 50 foot trailer sitting, waiting to be unloaded on Monday. I call Vivid Seats, again. I ask for the tickets to be reissued and sent via email. They tell me this isn’t possible and that I will not be receiving a refund. I was hung up on once by a man. I get through to a “senior customer service representative” who ended up arguing with me over the whole situation.

Do not use Vivid Seats. The “agents” are real people but trained to be robots. They were no help in resolving my issue. You better believe I will be pursuing legal action to get my money back. The combination of Vivid Seats customer service and UPS losing my package (of tickets) pushed me over the edge. THEN, to say that a reissue of the tickets sent to my email was not possible and that I would NOT be receiving a refund brought me here to writing this review.

I went ahead and purchased more tickets so that I could take my family to this event today. I used a different provider for the tickets. I always give people the benefit of the doubt. After frantically attempting to figure out this dilemma, I feel the need to share my experience and warn others away from this “company.” There are NUMEROUS similar reviews on all websites regarding Vivid Seats. They sent me an email each time I called asking to complete a customer satisfaction survey. At the end it states, “you are acknowledging that we may edit your review or choose not to post to our website.” There you have it. No business would ever let the customers know that they will edit the reviews they receive. I hope you have read this review and hear my please to not use this “business.”"

"Jason was very helpful. Even made a follow up phone call!"

"Jamall was very professional and helpful. "

"The customer service today was absolutely terrible.
Talked to 3 different representatives today,
and was on the phone for 3-4 hours after my mom had been online chatting with the term all morning (multiple times over several hours). Was told "the tickets have been been delivered/sent it's no longer our problem" (We did NOT have the tickets. Had to contact a third party to verify the that. An entirely different process) The first told me that after a certain time period I could get a refund (which in my mind is a start, but doesn't make up for not getting
the tickets and all the frustration my family
went through today) BUT was then informed
by the second representative that 1 ) no he
did not say that (he did) and 2) that I will
not be getting a refund and there is nothing
they could do.

After taking to one person who told me to wait another 1.5 hours I asked if there was anyway I could get an extension or number to call to avoid the autodialer system and hopefully talk to someone who already knew what I was going through, and was told they couldnt do anything like that. I'd have to start over. I don't think that's an unreasonable request.

I understand everyone I talked to is working
under certain limitations but at no point did
it feel like anyone could or would do
anything to help me besides telling me to
wait/refer me to someone else.

I heard my mother drop an F bomb today because she got soo frustrated with the whole process. So that's neat?

Anyways Gig Em Ags. Hopefully I'll be there.
to see the game tomorrow. "