"The website wouldn't let me complete my order. Had to call 2x. The 1st to verify that I could access my tickets from an android phone v a smart phone. Please add that verbiage to the site. I also complained that the service fees were exorbitant. It's price gouging in my opinion. The total cost for 4 tickets is $86.24!!!! More than the cost of a single ticket! If I had the ability to get tickets from the stadium, I would. I tried to get assistance from "Live Help", and was unsuccessful. No one ever came online to assist me. The website is severely lacking. When I called back, Tyler assisted me. He was very professional, and explained everything well. This concert is very important to us, so I had to bite the bullet. I will never use this service again. The fees are unacceptable. I plan to let all my friends and family know not to go this route when ordering concert tickets. "
"John was extremely helpful. I was very pleased with his assistance and the service I received. I also have GREAT seats!"
"John was awesome in finding the seats I wanted. He was polite and personable. Process was smooth and efficient. Couldn't be more happy with this purchase and can't wait to see Seger in Louisville."
"It was professional and great service. "
"Michael White was fantastic! He was able to get me another ticket right next to the seats I bought yesterday. Thank you Mike!"
"John provided excellence customer service promptly. He answered all my questions as well provided accurate information concening tickets, keep me right in the requested price range. Every email came in a timely manner and evrn got tracking within the same day. Thanks so much foer making ordering tickets as easy as you did John!!!!"
"Great service and easy to use. "
"Jake was extremely helpful, easy to talk with and professional."
"I was having some difficulties using a visa gift card to purchase tickets so I called customer support. Daniel was quick to help, didn’t even ask if I wanted him to help me with the purchase, instead causally kept the conversation going and processed my order over the phone. "
"Michael was outstanding to work with and provided everything I needed in a very timely manner and assured me everything was taken care of. He was great to speak to and work with. "
"Found Tyler knowledgeable, helpful, returned my call-unbelievable, easy to work with and went the extra mile. I am meeting Ticketmaster from the contacts. "
"Mohammad was professional and prompt with my questions. A++"
"My customer service representative was John! John exceeded all my expectations!!!! I had a horrible experience with another company and John reassure me that with vivid seats my ticket would be guaranteed for the game! Not only that, he took the time to contact me after I told him I wasn’t available at the time to purchase due to the fact I was on a short lunch! He told me no problem, asked what time did I get off and that he could call after I got off and surely he called exactly when he said he would! On top of that John gave me an excellent Discount with awesome seats to the Lakers game for October 20!!! Thanks again John "
"I was looking online for tickets and called to have a discussion about the tickets we were looking to buy. The Vivid Rep was helpful and understanding of my questions and made the transaction seemless. "
"Johnathan was great , I actually got to talk with someone, answered my question and got the order the way I wanted it. "