"Had questions and got answers, great customer service. Very helpful."
"Very good experience. Will come back again."
"I spoke with Jake, who assisted me in purchasing the tickets. He was very pleasant and qualified. I asked for his extension, for future purchases. My first time on Vivid Seats, but NOT my last, for sure."
"It was a pleasure doing business with Monique.
"
"Had a great experience working with Vivid Seats. Johnathan helped me with locating great seats for an event. I had to confirm price and location with a friend. He promptly called me back at the time I asked so we could secure the seats. This is the first time I used Vivid Seats and will definately use again. Had a great time and great seats at the Brewer/Cardinals game. "
"Had trouble booking online but Alex was very helpful!!!!"
"My order was cancelled, I wasn't notified until the day of the concert and all because someone fraudulently used my PayPal account to buy tickets months ago and the order had to be cancelled. Worst customer service experience I have ever encountered, no explanation as to why I couldn't legitimately purchase tickets with a credit card just that since someone used my name I was out of luck. Never again will I use Vivid Seats for any ticket purchases, never!!!"
"I spoke with Daniel and he was super helpful! He made the ticket purchase very easy! One suggestion would be to make sure it says on the website that seats are together. "
"John at x2667 was patient, respectful and one of the best customer service agents I have had in years! I am taking three grandkids to a Cubs game and he not only got me desirable seats but also fit my budget. He really knows how to deliver great service! Thank you John
"
"Calling companies to get phone help is a dreaded nightmare for us all. Never know what we are getting IF we even talk to anyone. I called today with a ticket purchase issue, and didn’t wait on hold, didn’t go through 50 prompts and options, and had my tickets in less then 5 min. I have always used vivid seats to purchase tickets, and will continue to do so! Saved 45$ from ticketmaster fees for same tickets. "
"Jamel was GREAT!! He took the time to explain how resale tickets work, as this was my first time buying!! Great customer service!!"
"The customer service rep Ruby was knowledgeable informative kind and accommodating I will use your ticket service again thank you!!! "
"Isis was excellent. She answered all my questions, and gave me a lot of good recommendations. Wish I could have thanked her in person. She gave exceptional service, and it would be a true pleasure to speak with her again. "
"Perfect customer service. Tyler was awesome ! "
"Louie was a big help getting me the seats I wanted for the College World Series and getting everything handled. I had a problem with my debit card ( a daily limit on purchases) and only 1 day of 3 ticket sales went through the first time. I had to call my bank and get that corrected and in the mean time the tickets I wanted for day two sold! But, Louie was able to get me better seats and give me a discount to help make up for that. Thanks for the great service, I would highly recommend you! "