"This is the second time I have bought tickets through Vivid seats both time we have had issues with our seats. This is unacceptable."
"I was a little sketched out by some of the reviews, but I called and confirmed ahead to make sure I actually had the tickets. Where people go wrong is not doing the final step of downloading the tickets upon purchase. I am pleased and would use Vivid again. "
"My friend purchased tickets through another site for a comedy event and my mom saw videos of Vic Dibitetto and LOVED his humor and he is Italian. I called and spoke with MIchael and he was so, so honest and abided by the rules and answered my questions truthfully. I had confidence in him and so I took a chance and purchased a single seat. And OMG to my surprise he was able to assist.
I personally have used Vivid Seats, but did not purchase the 3 tickets my friend did but going forward will recommend that is who she uses. The ticket is in the same section, same row was $25.00 less expensive. My mom will be surprised and it will be a great birthday gift for her.
All thanks to Michael who again, was AMAZING, HONEST, TRUTHFUL and FRIENDLY !!!"
"I worked with Steven Sinclair with the purchase of tickets for three sporting events. Not only was Steven professional and knowledgeable he was a pleasure to talk to. He was very courteous and patient with me. He is an asset to your company."
"Luis provided a wonderful customer experience. He was easy to work with and has a great job. Thanks a ton Luis! "
"I was having issues with the website, called and Daniel made my purchase a breeze! Great customer service and very pleasant!"
"This was the first time and had a great experience "
"called on wednesday to purchase tickets.. when speaking to an agent i informed him that i needed 10 tickets total. I also informed him that i needed for them to be in the same section or that i needed 5 tickets in one row and 5 tickets in another row piggy back to back. When i called today 7-29-2018 to purchase tickets i was told by the service agent that they had tickets in the same section and in 2 different rows . I purchased the tickets but i was never informed that the tickets would be seperated. Yes they were in two different rows but different seats. I called back and spoke with a manager about the situation. I was told that vivid seats could not do anything about the purchase. "
"I had a credit from a previous purchase that didn't work out, Angel, the representative/Vivid salesperson was very helpful and patient with me."
"Quick and easy! The ticket guarantee helps a great deal."
"Nick was great and helped me with what I wanted for tickets and even got me VIP parking! "
"This was my first time using a ticket resale sight. They were very helpful in getting me great seats within my budget.
I will be using Vivid Seats again. Very good experience. I had no trouble with download and printing my tickets."
"Was contacted by vivid mgr she was very nice and resolved my issue"
"I tried to buy online for a concert in an away city the day before I traveled. The tickets I selected were only available in paper copy. I called the Help line at 10 PM, Luis Ochoa accommodated me with an excellent resolution. I have never received such personalized service from a ticket reseller...ever. His attitude and quick thinking are a winning combination."
"Samuel was very helpful. He made things smooth and simple"