"I was trying to buy concert tickets for my 70 year old dad who isn’t great with the whole smart phone ticket thing so Nick was able to ship out real paper tickets so we can treat my dad to an incredible surprise. He was very helpful with all available options. Thanks Nick!"
"Daniel was great to work with"
"I got the answers I needed quickly. He was friendly and really listened to what I needed. Thanks!"
"I originally gave a bad review based on the first transaction. Following that, Shannon from Vivid Seats called me personally and he made a very generous offer to resolve the issue. I am much more pleased with the transaction now. He was very professional and very courteous at the same time. It is customer service like this that will keep customers coming back. Thank you for helping to resolve this issue!"
"seamless john super helpful"
"Last min tickets available for concert. Associate was very professional and efficient, took my info and tickets were ready to print off immediately and off we went. "
"Spoke with Jonathan and he was very friendly and explained everything so clearly. If I call vivid seats again , I will definitely call John ."
"Really easy to purchase tickets from Vivid Seats and reasonable prices. Great experience with customer service too, very friendly and helpful! I will definitely be using this website in the future!"
"Easy to use this service , Again Thank you John for help to make my purchase. "
"Called Vivid because wanted to order seats to a cubs home game and then noticed in fine print that delivery date for tickets was cutting it close. Thought i would have another unpleasant phone call but instead spoke with someone who was so engaging and fun that i found myself talking about favorite player and getting more and more excited about going to this game. He reassured me that the address i gave him would be fine in terms of getting tickets in a timely fashion. My net from this was a pat on my back for having chosen vivid and a commitment to use them in the future."
"I called to order tickets and my phone lost service immediately and the representative called me right back! He found a ticket near the rest of my family and we booked it!"
"I found ordering tickets on the phone much easier than ordering them on-line.
My issue is that the service fees at Vivid Seats are extensive, both paying for the instant-download ($7.50) and, for Les Mis tickets $30+ per ticket.
The service was excellent"
"Anytime I need to order tickets, I check out Vivid Seats. Most recently I had to order tickets and I needed assistance with finding accessible seating in a stadium I am not familiar with. I was able to speak with Steven Sinclair on the phone and he was so incredibly helpful in finding seats that met the physical needs of the individuals I was purchasing and also helped in finding tickets within their price point. AMAZING SERVICE!!
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"I was concerned about receiving my tickets. Justin helped me through the process and I got the tickets I wanted."
"This was so easy and he was so friendly Thanks"