"thumbs up!!!! thank you
:)"

"I have ordered tickets many times and I'm always satisfied with my purchase and customer service. Very helpful and kind people."

"This did not start off being a positive review. Quite the opposite. I had never used Vivid Seats previously and became very concerned when I still hadn't received my tickets the day before the show. The concert was a gift to my wife and we had incurred a lot of travel costs to get to Nashville specifically for this concert. I had contacted Vivid Seats repeatedly in the days leading up to the show and was repeatedly assured my tickets would come via email. That was little comfort coming from a vendor I'd never used before, so I pressed them very hard to get in touch with the seller to find out why I didn't have my tickets yet. While I was not pleased with their customer service, I eventually did get my tickets about 24 hours before the show. Then, on the day of the show I was contacted by a representative in their escalation department who read my original negative review posted on this forum. She was deeply apologetic and understood why I had been extremely displeased with the level of empathy I'd received from their customer service team in the days leading up to the concert. She then offered to completely refund the entire service fee, essentially the profit Vivid Seats made on my ticket purchase, as a way of apologizing and trying to right a wrong.

I was deeply appreciative. I hadn't asked for, nor expected, any type of refund. I just wanted the tickets I had purchased for my wife, which had finally come the prior evening. I will admit I wasn't ever planning on using Vivid Seats again until this representative reached out to me personally. All companies make mistakes. But not every company does the right thing when mistakes happen. Vivid Seats stepped up and did the right thing. I was so impressed that I declined the refund. Instead, I chose to use it as a credit the next time I used Vivid Seats for an upcoming concert adventure. Everyone deserves a second chance, especially if they go so far out of their way to make things right."

"Better to call then order online "

"Was my first time buying Tickets with Vivid.
I liked the website, very simple and easy to navigate.
Immediately answered my phone call; Michael Zivat assisted me very patiently, answered fully and professionally all my many questions.
I purchased tickets with Mike, in just few minutes i received my confirmations and download the tickets.
I couldn't' be happier of the service and I will use Vivid again. Thank you Mike!


"

"Tamara couldn’t have been nicer to work with."

"Monique did a great job helping me with my purchase!"

"After trying many ways to obtain ADA Tickets Nick with Vivid Seats went above and beyond to help me obtain tickets I needed."

"Was having difficulty with placing on line order because it did not accept my address and I had concerns about electronic tickets. Tyler explained everything to me, answered all my questions and placed my order in a timely manner. I felt comfortable that he was thorough in his knowledge and would put my trust in him again. The fact that he offered me to call back with any problems or other concerns, added to the trust. Thank you for employing Tyler and my experience was excellent!"

"I wasn't able to complete my order online, but when I called, there was a very nice agent who was able to help me out quickly and professionally."

"Even for a 75 year old the purchase was easy and the staff was helpful on use of electronic tickets."

"I really wish that I could remember the name of the customer service agent that I spoke with today as he was a very helpful young man. They were quick at resolving my issue and I will definitely use their services in the future. My only complaint is that their refund policy should change a bit to meet the needs of the customer but other than that I am very pleased with this company!"

"I had the pleasure of talking and purchasing tickets with Nick. Nick was so helpful and made the purchasing process simple. I look forward to using Nick as a resources for future ticket purchases!"

"I was having a problem on line and jake helped with ordering the tickets and more! Very kind and did a great job. Will be ordering again through vivid seats thanks to him! "

"I called the 800 number with a question, as I was online ready to purchase tickets. The associate on the phone offered to process the order for me....I agreed. Bottom line is that my order total was for $60 more than the cost of the tickets. They charged an additional $20 dollars per ticket to process the order. After I saw this amount in my email I called right back within minutes and they said there is nothing I can do about it. They said they are not obligated to tell me that there is an additional charge that they quote the total amount to me on the phone. Well this is a phone conversation and maybe they are trained to throw in an amount fast and quietly so the caller won't hear it because I certainly would've picked up on that had I heard it! I guess I expect that a company would have some level of integrity and honor....But VIVID SEATS trains their employees to be DISHONORABLE and pull off SCAMS. "