"The VividSeats representative, Rhealie C., assisted me by telling me how to use my discount, which saved me a few bucks."

"This is now the third time vivid seats has taken my money and done nothing to even acknowledge it. In October $430 and refused to do anything to compensate for the fact they gave me the wrong tickets. Today, they charged me $662, $637 and 4-$1 charges to verify my account and then decided they couldn't verify my identity. Told me to call my bank and place a stop payment that costs $25 each for 5 unauthorized transactions. When I asked to be at the very least reimbursed for the cost of having to place a stop payment on my account for five different transactions, They refused, so that there is nothing that they could do and that that's how they handle business. I asked to speak with a supervisor they said they don't have supervisors and if they did they can't transfer calls anyway... But they managed to transfer me to three different customer service representatives two senior reps and a fraud specialist. They did not make an effort to understand why I was upset that I paid $1,300 for tickets that should have only been $600, simply said that's how they do business and there's nothing they can do. I explain to them that by Michigan law that's fraudulent and that they should always verify someone's identity before taking it upon them themselves to charge someone multiple times. They said that that's company policy. I ask them if they were willing to compensate in any way for three times in 5 months now charging me over $1,700 for four tickets that I got. They said that the transactions had been canceled, however the sellers confirmed that payment was pending in their accounts and now there are eight tickets for a show that is in four days and it was entirely their mistake and my loss. The lady acted as if $700 worth of loss was not a big deal. "

"I was using a promotional coupon that was not usable on the website. Jose was outstanding."

"It is my first time purchasing a ticket through Vivid Seats and my experience was awesome! My daughter is a big Billie Eilish fan and I first tried getting tickets through Ticketmaster. Unfortunately, tickets were sold out when the tickets first went on sale. Fast forward to today, I again checked for tickets and was pleasantly surprised that they are available at Ticketmaster. However, prices were expensive so I checked Vivid Seats. Not only does Vivid Seats have more choices, but the prices were also way cheaper than Ticketmaster. Being a first-timer for Vivid Seats, I called their customer service to answer some of my questions. Rhea was very helpful and patient in appease all my aprehensions. She even gave a discount! What a great experience it has been!!! Thank you, Rhea and thank you, Vivid Seats!"

"Very easy process and extremely professional and helpful agent."

"I wanted tickets to a performance in three days, and was able to get what I wanted in less than five minutes."

"easy, great, fast, friendly"

"Menchie was great to talk to you on the phone very helpful and efficient."

"Jose was very helpful and patient as I called a friend to find out how many tickets to purchase. During the call to my friend he researched to find better tickets for me to purchase."

"I was unable to process my order with the amount of tickets I needed. The gentleman who took care of my orders was very kind and helpful. He took the time to make sure I received all my emails and that everything was fine. "

"I wanted to get 8 tickets to show, but it didn't seem I could get the seats together. Called Vivid Seats and Sam was my Service Rep.
Sam was able to get me 2 groups of 4 tickets together, which was fine... In addition, Sam provided a discount relative to the price I was seeing online. Glad I called!"

"Marcel was very good and has a good sense of expertise. Marcel went above and beyond and knowledgeable "

"Thank you Jenny E for facilitating the purchase by telephone of a wheelchair handicap ticket, with accompanying helper ticket, to Paul McCartney's "Get Back" concert at Camden Yards Baltimore for June 12 2022. Being at the concert is on our "bucket list", as well as being 9 days away from our 21st wedding anniversary. "

"It didn't take long and had plenty of options and advice
"

"The representative was extremely friendly, patient and helpful. 5 stars!"