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5/5

2022-02-24

Love Vivid Seats!

"I was needing some help finding extra tickets. I called their customer service and almost immediately a nice voice came on line. He was so helpful. Within a few minutes I was able to purchase the extra tickets without any stress at all! The services are awesome!!"


5/5

2022-02-23

Great service

"I thought my order was going to be problematic and Peter solved it quickly for me. I was very happy with the service. And he was super nice too. "


5/5

2022-02-23

Friendly and Knowledgeable

"Richard was fantastic. First time I used your service and he made me feel confident on the process. He took me thru every step and staid on the line to make sure everything went right. It did. I've already downloaded my tickets and I'm ready to go. There is no doubt that the next time I need tickets I will call Richard.

Jerry Howard
"


5/5

2022-02-20

Great!

"Great customer service!
Will definitely purchase again
"


5/5

2022-02-19

Above and beyond

"I had a problem buying tickets with my credit card. Rammuel went above and beyond to help me out. Thanks for the excellent service!"


5/5

2018-09-21

Marcel did well!

"I was helped by Marcel. He did a really good job. He was patient and friendly. It was a good experience because of him. Thank you."

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Overall customer service

3/5

2022-02-18

Uncovered Seats Not Revealed

"Purchased four tickets at PNC Bank Arts Center in Holmdel, NJ for Kid Rock Reputation Tour for August 27, 2022 in Section 401, Row J. PNC Bank Arts Center is a covered roof venue. I have been there two other times and sat under a roof. When I received the tickets, each ticket stated "uncovered seat". The seller never advertised them as this. In looking at roof lines and photos posted by past customers seating in this section, it appears there is a roof over Section 401 and no mention by reviews that this section had "uncovered seats". Research on the PNC website made no mention of "uncovered seats" in this section. I am concerned if the weather is bad, we will be exposed to the elements. Not good. I emailed Vivid Seats and left a voicemail on PNC Bank Arts Center hotline and no response on my concern. "


5/5

2022-02-17

Over phone very helpful

"Online purchase wasn't working so I called in and got Alfredo. He secured my tickets and sent all the details. Smooth!"


5/5

2022-02-17

Jaime took extra time to make our order exceptional

"I appreciate your extra care to help us get iske seats for my 95 yo WWII Veteran , Grandfather. "


5/5

2022-02-16

Customer service at its best!

"Had the most wonderful experience with Schae who was helpful, knowledgeable, friendly and most of all patient with me. I have used other ticket services in the past however now know who my go to company is. Many thanks! "


5/5

2022-02-15

Customer Service

"The person that helped me was amazing. She knew exactly what she was doing and what I was looking for in the seating for the Garth Brooks concert."


5/5

2022-02-14

Great experience

"Ronald F was the best. He helped me get an additional ticket for my niece's friend to go to the sold out Friday show for Yungblud. After reading some reviews I got worried about my purchase, but Ronald placed my transaction through a great legit seller. So happy, they loved the concert. Will purchase again. "


1/5

2022-02-12

Not the section I requested. My request was center orchestra seats. Not side seats

"Hi. I called to order instead of ordering online to clarify and clearly specified I wanted orchestra “center”, not orchestra “side” seats. I called back when my order processed to report this and now told I need to wait for someone to review. I’m
Very disappointed that my request was disregarded and seats are did not center. I would like to cancel and your customer service still has not responded after several hours.
"


4/5

2022-02-12

Rhea is the best!

"I was having problems getting my tickets with the app and when I finally found a number to call, Rhea was on the other end. She was so helpful, kind, and quick to get me the tickets I was trying to order. Thanks Rhea!! "


5/5

2022-02-10

Easy to understand instructions and Great customer service!

"I had some questions so I called the Vivid Seats 800 number and spoke to Ronald F. who had an answer for all of my questions. I placed a ticket order on the spot!"