ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

4/5

2022-02-08

polite

"I called as I had purchased one online in error, I was meaning to buy two. The person I spoke with helped me buy a second ticket but I was disappointed to hear that he was unable to confirm that the two tickets would be next to each other. He said it was highly likely that they two tickets would be together but not guaranteed.

I would have expected that this would have been possible to do.
"


5/5

2022-02-07

Tickets for concert

"The web site was totally unfriendly. The representative was helpful and able to resolve all issues I had. Thanks so much."


afy
5/5

2022-02-07

Excellent experience!

"The Vivid Seats agent, Noel G, was terrific -- super helpful and very professional. It was a pleasure working with him on my order."


5/5

2022-02-06

Superb Customer Service

"I unfortunately ran into an issue while trying to reserve tickets to an event. I was able to call Vivid Seats customer service line and I had a rep on the line in such a short period of time. He was very helpful and the process went quite smoothly! I’m so excited to attend my event in a few short weeks thanks to Vivid Seats!! "


5/5

2022-02-05

Online no good- phone rep great

"Your website needs to be fixed. It says billing address, then it says street address. Our billing address is a PO Box and it wouldn’t take it. Had to call to place order. Customer service rep was very good. "


5/5

2022-02-05

Awesome agent!

"Very helpful & very knowledgeable "


5/5

2022-02-03

Rick is the man

"Spoke to Rick about Super Bowl tickets, he was able to assist me with all my needs. Rick was able to resolve the problem taking the time necessary to get me the section and row I wanted! Complex transaction that was smoothly executed by the patience & skill of Rick. Thank you Rick and Thank you Vivid seats! Go Rams!!"


5/5

2022-02-03

Buying tickets to Journey

"Justin was amazingly professional and helpful!!"


5/5

2022-02-02

Over and Beyond

"The representative was very courteous, pleasant and friendly"


5/5

2022-02-01

Great service ever!

"Rad was so patient at polite with me. I had to order 17 tickets to go see monster jam on February 19. And he Made it happen.. he looked around to make sure all 17 of us sit together and not be so separate. He also made sure i kept it between the budget.. thank you so much Rad woudent ask no one els to help me out today! "


5/5

2022-01-29

EXCELLENT!

"Very knowledgeable. I needed help and he was great. Found the handicapped ♿️ tickets that I needed.
Beverly McCarter
"


5/5

2022-01-29

My First Vivid Seat Purchase

"I called to ask a question about purchasing tickets from Vivid. My customer service rep was Ren. She was very helpful and extremely patient. My first ticket purchase with Vivid was excellent - I will not hesitate to use this service going forward.
Bruce
"


5/5

2022-01-27

NBA TICKETS

"Risa was very nice and explained everything in detail. Fast, friendly and efficient. "


4/5

2022-01-25

Quick and Easy

"The Vivid Seats sales representative was great. She answered all of my questions and processed my ticket request quickly."


5/5

2022-01-25

I highly recommend. Vivid Seats

"I am extremely satisfied with Vivid Seats.When I contacted customer service they were very knowledgeable and helpful and resolved my issue immediately."