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Customer service:
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Return/Replacement policy:
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5/5

2021-12-25

Charlie helped me out a lot!

"Charlie was nice patient and very helpful.
He was the best operator I have ever talked to!
"


5/5

2021-12-24

basketball tickets

"David was great. He clearly explained the technical details and how to purchase tickets for friends so they can download them on to their phone. He also helped me find the best seats for the money I wanted to spend. "


5/5

2021-12-24

Best Reseller Experience

"Literally couldn’t get any other ticket reseller to help me out with my ticket orders. My rep Charlito was incredibly helpful and helped me get my order done."


5/5

2021-12-21

MUY BUEN SERVICIO

"ANGEL, fue muy amable en poder resolver mi compra via telefonica. "


5/5

2021-12-19

Carlos us amazing

"Twice I logged in online to try to by tickets. The transaction never went through. When I finally got to talk to Carlos at vivid seats. He got things done, he is a true professional and vivid seats is lucky to have someone as competent and patient as Carlos is"


5/5

2021-12-18

Great Price on Tickets & Very Courteous Assistance Purchasing on the Phone

"I had questions about some information listed on a hockey game we wanted to see. Romeo in Customer Service took the time to fully review my question and provide accurate information. I normally prefer to purchase tickets through the Vivid website via browser but decided to have Romeo handle the order for us. He even tossed in a small discount which was a nice surprise!"


5/5

2021-12-18

Spring Training Tickets

"My agent Maria was great. Described everything I needed for my Mar 20th tickets. Great job."


5/5

2019-08-02

Awesome Service

"The simple words like please and thank you go a long way with me. Thanks Angel for Amazing service. Blessings pouring out to you for 2022!"


5/5

2021-12-17

Friendly service!

"Lady was very friendly and helped me quickly! "


5/5

2021-12-16

Helpful and professional

"Leo worked with me to get us the best tickets possible. I have no complaints. "


5/5

2021-12-16

Amazing customer service, Ray was phenomenal.

"Amazing customer service, ray was phenomenal. I’m very happy with how he assisted me. Can’t wait to enjoy the show!!! Thanks "


5/5

2021-12-16

customer service excellent!

"unfortunately the chat option was not available. I called and spoke with Joshua V who was excellent! Joshua helped me find great seats for my group, he was patient, friendly, and did a great job of reviewing more order thoroughly before processing. Joshua did an excellent job explaining the how Vivid Seats works as this is my first experience with purchasing tickets on this platform. I will utilize Vivid Seats again for future event tickets! Thank you! "


5/5

2021-12-16

Abel was great

"Thanks for answering all my questions Abel and helping me through the process.
KrisD
"


5/5

2021-12-16

Easy purchase experience..

"Thanks for a pleasant and smooth transaction. Cotton Bowl bound..."


5/5

2021-12-15

Josephine/Cats

"This was the first time I have use your service. I thought I would call first before I ordered online. Josephine was my rep and she did a fantastic job explaining everything to me. How the process works and what to expect online. She even waited on the phone while I retrieved all my confirmation emails. She is a wonderful associate and a very nice person. Thank you"