"I buy a lot of contacts. I’ve always gone to Ticketmaster. Not anymore, gave me the best experience I’ve had in the past 30 years in buying venue tickets."
"I purchased tickets for a basket ball game... They said I would get them no later than a day before the game.. I did not like that and asked to cancel in a email. No one ever responded... Now I have gotten an email that I have tickets although when I go in I can not recieve them.. I have tried many times to contact support, and even the chat says my PHONE NUMBER DOESN'T EXIST>.. This seems like a scam page more than anything. Spent hours and finally have a chat person on who is useless. 0 out of 10"
"Sold me tickets for jingle ball listing headliners such as doja cat and nas when these performers had already cancelled!"
"Buying the tickets was great. Getting someone to answer an important question about giving my digital tickets to someone as a gift has been impossible. The 800 service number and online chat won't help me until 1 day prior to the event date and I have sent 3 emails over the past 10 days without any response."
"Marcell was excellent to deal with. Professional, clear and thorough. I am a long time Vivid client and I appreciated his help. Thanks."
"I was not sure if I could purchase a ticket as a gift. I called and was assured it would."
"Prior to my purchase, I attempted to contact Vivid Seats multiple times via telephone, online chat, and email. I was trying to make a special purchase for my son's 16th birthday and did not want any errors. I was NEVER able to reach a human. Even my three emails went unanswered. Reluctantly made purchase because this was the only way that I could find to get Field Passes. Finally, received tickets/passes and they were not what we wanted and had tried to avoid beforehand. Received email telling me to call them (provided a different telephone number than is posted), first agent was yawning loudly and had no idea why I was told to call. I tried to explain my displeasure and he hung up on me. Called back and asked to speak to supervisor. This agent said that his supervisor was not taking calls and that he was the most senior agent. He sort of listened to me, but could not do anything for me. Said they had no seats to switch with. However, on their website they had much better seats for $237 each where I had paid them $551 each for bad seats. Very disappointing experience when I tried to do everything to avoid this type of mess in the first place. "
"I don't know ANYTHING about digital tickets and was totally ignorant of how the process works, so I was hesitant to even call, but I was desperate to do something very special for my "vol for life" husband. Carlos made all those embarrassed feelings go away! He was very knowledgeable and explained everything in a simple way for me. He was kinder than he had to be and now I am beyond excited to give my husband (of 45 years) a huge Christmas surprise and Carlos made it possible. Many thanks to him! I only hope all his customers treat him as well as he treats them."
"Jamie was nice and made it easy for us to book tickets"
"I recently logged on to my Vivid seats app and ended up having a question and resorted to calling. I ended up purchased 5 expensive 2nd row lower level tickets to the Brooklyn Nets vs Milwaukee Bucks game. I was offered a slight discount by the representative. As soon as I got off of the phone, I see that I could have had a 10% discount on the tickets which would have saved me a few hundred dollars more. I am disappointed that the representative could have told me I would have saved more by just booking through the app! "
"Vanessa was an outstanding help and a great asset to the vivid seats team"
"Angel in customer service able to transfer my old ticket from a co-vid related cancellation to the same group performing at a new date. He was empathetic to what happened and in fairness, was able to get find seats to the concert for that date. Thank you."
"Leo was very friendly and created an experience that will lead me to looking to use Vivid Seats for tickets again."
"Justine was kind, thorough, efficient and helpful in my purchase of tickets. I felt confident in my purchase and knew what I was getting. "
" I’m sorry if this affect rep it may not be her fault but i my experience was not good i wanted to get to a specific rep who quoted me a certain price i wasn’t able to get to the rep which was ok. But the rep who tried to help me kept getting kicked out of my order and each time the price was increasing which is not fair to me how are the rates changing in the middle of the conversation also the tickets states online available 1-5 tickets but the rep stated only 2 tickets available but I had no choice but go further back and pay more money wow that’s crazy bad business model to make to trying to make people make a decision and buy something buy raising the price every second wtf only reason I purchased here because it’s not on ticket master I swear vivid seats **** I really liked u guys before this because of the perks with my cc issuer but now I hope I don’t have to use y’all again i rather just pay more out the gate than feel like and lured in by one price and them having to pay another and then the rep told me she would be giving me a discount i think she took it back because she got a attitude she started to get rude and snappy it ok though "