"Cannot talk to anyone after the sale. Completely impossible to reconnect with Myra."
"Myra my costumer service rep was very professional and helpful "
"Got an email saying to contact about an issue with my order. I was very nervous going in but it was resolved within 10min with no issues. I was pleasantly surprised! My representative, Corrine was great."
"The employee was excellent to deal with. Able to answer my questions and etc. "
"Ronald was awesome! Very helpful and patient! I will absolutely be booking my future purchases with them. Thank you! "
"I wanted to purchase 5 tickets for the upcoming Monster Jam in Glendale. AZ. Brenda answered my call and within minutes had the tickets set up all together. We're all so excited to be able to see the MONSTER JAM is back on the road again! Whoooot-Hoooot!! "
"I called about information for the New Edition Concert in Atlanta , Ga on 2/20/22. I was a little apprehensive about giving my credit card information to someone over the telephone. Josephine assured me that my information was secure and she gave me a discount. I received my tickets instantly. Thank You so much,"
"Glad we bought our tickets through Vivid Seats, Glenda made the process super easy and made it easy to understand!"
"I am apprehensive about online purchasing of tickets. Having the ability to speak with someone who was very helpful made all the difference. "
"Ergein was very through and answered all questions."
"I spoke with Vi regarding pricing and additional service fees for a concert in Houston in March. He was respectful and knowledgeable, answering my questions in depth. I was very satisfied with his responses and was able to proceed with purchasing the ticket with ease. Great experience."
"I had received a 10% off promotion but kept getting errors making the purchase online or on the App. I decided to call and was not placed on hold. Joshua helped me out. He was not able to do the 10% off but 5%. I was glad to have his assistance and accepted the 5%. Within minutes we were done and now my son get to go to his event. "
"We purchased tickets for an event that was advertised for my city but actually was happening in a different city and venue many hours away. I got endless runarounds from vividseats customer service agents. One agent (Junio) lied and said he confirmed the event was real even though I could see from the venue website that it was not. Then he hung up the chat while I was still trying to arrange a refund. The next agent promised to contact me the following morning once they checked to see if the tickets were fake. That never happened. The third agent promised a refund but to get the refund I had to click on a link that took me on a loop right back to the chat with service agents who don't do refunds. AVOID at all costs. Purchase direct from the venue or reputable services."
"Munchies was great. Answered all my questions and got the seats we wanted. In a day and age of "woke" BS, she wished me a Merry Christmas, which was so refreshing to hear. Can not express how impressed I was with her. "
"So online was giving me trouble so I called and gian got me taken care of in minutes and helped me with going to my first ever titans game with my wife really appreciated "