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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
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0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

5/5

2021-11-11

customer support was great

"chris with customer support was more than helpful! he helped us secure our tickets over the phone very quick and at a great price. He made it very easy and stress free. Thanks Chris!"


1/5

2021-11-11

Vivid Seats is happy to steal peoples money!

"We were unable to travel internationally due to COVID and Vivid Seats refused (on multiples times) to offer a refund. The event was rescheduled twice and no longer suited our travel plans (it was illegal to travel for non-essential purposes) however they were happy to keep my money US$500. Unfortunately they are scammers and I feel sorry for their customer service reps who have to defend policies of a company that ultimately doesnt care about their well being as well as their guests. If I could give a minus star rating, I would"


1/5

2021-11-11

THE PHONE GUY WAS GREAT!! BUT I GOT A REFUND FROM A CONCERT THAT GOT CANCELLED. I GO TO USE MY REFUND AND GUESS WHAT THEY CHARGE ME $77.75

"THE PHONE GUY WAS GREAT!! BUT I GOT A REFUND FROM A CONCERT THAT GOT CANCELLED. I GO TO USE MY REFUND AND GUESS WHAT THEY CHARGE ME $77.75 A TICKET 4 TICKETS. I CHECK THE VENUE IT'S $20.00 A TICKET !!!!!!!!!!!! $23.75 WITH A SERVICE CHARGE. BIGGEST RIP OFF EVER!!!
I PAID GOOD MONEY FOR MY TICKETS AND THE ONLY CAN GIVE ME CREDIT??? AND THEN THROW A EXTRA $50.00 SERVICE CHARGE ON. YOU GUYS SHOULD BE SHUT DOWN!!!!!!!!!!!!
Information on your order #37894678
THINK TWICE DONT LET WHAT HAPPENED TO ME HAPPEN TO YOU
"


5/5

2021-11-11

Pleased with this Website

"This is the most professional and enjoyable experience you could possibly have! Antonio, I believe, was the individual who assisted me. Look up my order, and his name should be there. I've used Vivid three times already, and each time I've been pleased. You're the site where I buy my event tickets. Thank you very much, Vivid Seats!"


5/5

2021-11-11

very kind and good service

"i got very good and kind service helping to find 18 tickets mini group"


5/5

2021-11-10

Bragging Rights game

"Marvin was very helpful and pleasant to work with."


1/5

2021-11-10

No transparency

"The price of the ticket I was purchasing did not include any fees I do expect fees to be added but do not show the fees until after you have put in your credit card and ready to submit payment which is pretty time-consuming I want to know how much I’m paying before I actually put any personal information in the tickets were bought but we’re not able to be delivered upon purchase which I don’t understand if they’re available for sale why not be available to the buyer immediately very poor transparency as far as purchase"


5/5

2021-11-09

Above and beyond

"Rep took time to find correct section I needed to be on sit with my friends. "


5/5

2021-11-08

Great help

"Clear and concise help
Expedient
"


5/5

2021-11-07

Phone order

"Noel was very patient and helpful when I was order Pacer tickets. "


1/5

2021-11-07

Thank goodness for Ashley!

"Ashley was the last agent we spoke with. She was the only one out of the 6 people we spoke with over two days who acted like a human and actually solved our problem. She took time,explained things clearly and worked quickly until the problem was actually solved. "


5/5

2021-11-06

Quick and easy

"Alexander was very nice and efficient. He was knowledgable and able to answer all my questions with ease. The process was streamlined. I would definitely reach out to Alexander O again and recommend him for any ticket needs in the future."


1/5

2021-11-05

Horrible customer service!

"I had a 10% off code that wasn’t working on the app so I called in to place my order. The sales rep gave me a 5% off discount and said if I wanted the full 10% I would have to email my receipt. Well after running my credit card, he told me since he used the 5% off that I couldn’t receive the full 10% anymore. I would have obviously picked the full 10% off versus 5% because I have a brain. Would not recommend this company unless they plan to fix this issue. "


5/5

2021-11-05

Gian D is the best !!!!

"He was very thorough in my choices, he was trying to offer me the most affordable for my budget and he was very patient. I have bought from Vivid Seats many times and he stands alone
Thank You Gian
"


5/5

2021-11-05

Great easy service

"This was probably the best easiest service. "