"Tried to buy tickets online but the website application form would not understand UK format addresses or phone numbers, so the purchase would not appear to process, yet an initial charge seemed to be made to my credit card.
Luckily the helpful staff on the service desk sorted my out, but at the cost of an overseas call."
"The two gentlemen I worked with were very patient and very helpful. I was extremely stressed trying to get my tickets to a Faye Webster concert when, for whatever reason, the website wasn’t allowing me to buy them directly. I called customer service, got in contact with a helper, and they stayed on the phone with me for like 20 minutes while I tried to contact my dad to ask a question. Very patient, excellent service, and my seller sent me my tickets in about five days. I’d buy from here again!"
"Phone customer service representatives were terrific!!"
"I talked Sierra, with Vivid Seats, about tickets. She was very helpful and friendly!"
"They charge $53 US funds for parking and we got to the Grand Ole Opry to find out parking was only $15 on site.
DO NOT PAY AHEAD FOR PARKING. This is a big rip off!!!!!!!
They should refund the difference of $38 US funds. We are Canadians so this cost us over $75. This should never happen please DO NOT PAY FOR PARKING!!"
“Patricia, your feedback certainly matters to us. We are a secondary marketplace that doesn't hold ticket inventory. Meaning, we do not house the tickets you may see on our site. We give the opportunity for verified sellers to sell tickets to our fans. With this in mind, some sellers may price tickets lower or higher than face value closer to the event depending on demand/popularity of the event and that we unfortunately cannot forecast pricing or availability close to the event date. We certainly hope this helps to clarify things for you.”
"We had a great experience purchasing tickets through Vivid for the Taylor Swift concert. They worked with us when our original Vivid purchased tickets were no longer available. They went above and beyond to make it right and get us fantastic seats. We purchased an additional ticket the night of the concert and Vivid was very helpful and easy to work with. "
“We are here to provide a VIP experience! We are happy to hear we were able to get you fantastic seats for Taylor. We are here to be your destination for live events!”
"Great customer service by Chris. Very efficient and pleasant. 10 stars if possible!"
"Abel made it easy and fast to get what I needed. He assured me in the process and was more than accommodating."
"Alex was true professional, attentive, helpful!! The best experience I have had with Vivid tickets. He is a shining star! Will definitely use Adam, for all my ticket needs. He went above and beyond, great service! "
"It was a pleasure to work with Meghan. She was patient, knowledgeable, friendly, and kind.
I didn’t expect to be able to find a single ticket for my wife to join my son and I at the Chris Stapleton concert, but she not only found me one but was patient while I changed my mind several times before making a purchase decision. I will use Vivid again thanks to my experience with Meghan!."
"Friendly service easy transaction "
“Thank you so much for your review, Jerry!”
"Leo was extremely kind and helpful and had a ton of patience in dealing with my needs. He ultimately helped me get the best price for great seats for the event that I went to "
“Thank you so much for sharing your feedback! We shared your experience with Leo to help brighten their day!”
"I used caps in the title because it was indeed Excellent SUPPORT! The agent was extremely helpful and I'm very grateful. He assisted me quickly --getting me the 2 tickets I had been trying to purchase online since the previous day. It was so easy! "
"I was buying tickets to a non-transferable event and Jennifer P. helped me out with my questions to complete the experience. She was knowledgeable, efficient, and friendly. The whole buying experience was fantastic thanks to her help and I will call her again the next time I need some tickets from Vivid Seats (and I hate calling in!). Thanks Jennifer P!"
“We are happy to hear Jennifer got you the tickets you needed! We are always here to provide a VIP experience. Thank you for letting us be your destination for live event tickets!”
"Pedro G was great start to finish. He was able to save me a few bucks on the tickets I was buying for my Wife's birthday which is a big help!"
A rep from Vivid Seats, vivid.seats, has responded:
“We appreciate the positive review Larry! We are here to be your destination for live event tickets!”