"Purchased two tickets for $1000 for the Suns vs Nuggets NBA game 2. The seats were obstructed behind the camera and camera operator. When purchasing the tickets, the description DID NOT mention the obstruction. Also, prior to purchasing, the seat numbers were not provided. We were required to stand the entire game in order to see the court. I contacted Vivid seats by phone twice, then three times by email to request a refund for selling tickets with an obstructed view that was not disclosed. They would not stand behind their 100% Buyer Guarantee. DO NOT BUY FROM THIS VENDOR!
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"Great customer service and promos"
“Thanks for the praise!”
"My representative was so nice and helpful!"
“We feel proud to know that one of our agents provided you with such a nice experience! Thank you for the review!”
"Horrible company and horrible customer service. Bought my ticket to see Kali Uchis in Chicago with two weeks in advance and they never came through in their app. I called two days before the event, and was told to wait an hour for my ticket to arrive on my email and it never arrived. I waited 12 hours to call again and was told to wait 5 hours and still no ticket. I called again and was told to continue waiting. I called the day of the event several times and was transferred back and forth and put on hold for hours! and still had no tickets! , so I keep calling and kept speaking with people from another county that where reading some scripted dialog that wasn't helpfully. 30 minutes before the event! and after have spoken with around 8 different people for the past days I spoke to someone who replaced the original ticket that was a VIP ticket in the balcony for a general admissions ticket. A Refund was rejected so I had to opt for the option of getting this general admissions ticket. I worst customer service experience in my life. This is coming from a very patient easy goin customer. Very fraudulent company! SAVE YOURSELF FROM THIS SCAM!"
“We appreciate you bringing this to our attention Elizabeth. We value you as a customer and our team worked to get replacement tickets for this order. You can either get a full refund or accept replacement tickets as per our Buyer Guarantee. We see you accepted the replacement tickets and so we honored that request to get you replacement tickets. Our team was able to get you tickets and you were able to get into the event. We went ahead and refunded you a partial refund of $45 back to your card for your experience. We always work to honor our Buyer Guarantee and hope you will give us another chance down the line. We are always here for you! ”
"Very good , excellent communication "
“We aim to treat everyone like a VIP! Thank you PaulaCristina for your 5 Star Review and letting us be your destination for live event tickets!”
"vivid seats added 25.00 to the end of my order. I immediately requested a refund and vivid seats denied. actual products like a car or groceries become used or damaged immediately, but there is no damage to a ticket, its nearly the pass to go to an event. their business model is dishonest and unjust and probably was illegal 10 years ago. vivid seats gets more bad reviews than anyone I have seen. I require an immediate refund plus interest."
“Hello there, Dan! We appreciate you taking the time to share your thoughts. We were able to locate the order and found that everything was processed correctly. It is never our intention to mislead fans who buy tickets from us. We would never hide our fees since we highly value transparency. The $25 service charge you see was presented on the pricing breakdown after you entered the payment method and agreed to place the order. We are unable to refund the order in this case because the event has not been officially canceled with no rescheduled date and everything went correctly with the order. We hope that this information helps clarify things.”
"Jennifer P. Was very helpful with every question I asked her. I was very please with the way I was treated as on going customer. Thank you"
“Hi Juan! We will let Jennifer know they rocked and provided a VIP experience. We are here to be your destination for live event tickets!”
"I received a email for tickets to the opener at the PAC 12 playoffs. Email confirmation sent three times and when they finally emailed me my tickets it was for session 3 and not session 1. There resolution was a 20 dollar credit. "
“Hello there, Ryan! We want to apologize for the confusion regarding your order. We located the order with the information you provided and found that our seller had in fact made the mistake of transferring you the incorrect tickets. If we ever fall short, our goal is to make things right for our fans. Every order is backed by our 100% Buyer Guarantee, which ensures that your order will be accurate or your money will be refunded. That is why, in compliance with our guarantee, we offered a full refund and included the $20 store credit you mentioned as an apology. We appreciate you taking the time to share your thoughts. ”
"I purchased tickets for Pixies in Denver, Colorado two months in advance and they never arrived. I called the day before the event, and was told to wait until 24 hours before the event, because sometimes tickets don't get released until then for security purposes. That night, I still had no tickets, so I called again. A retransfer was initiated, and I was told I would receive the tickets within a few hours. The next morning arrived and I still had no tickets. I called again and was told to continue waiting. At this point I lost all faith in this company and bought tickets through Seat Geek instead. Those tickets were delivered within a matter of hours. Vivid Seat's tickets still never showed up. I called the next day to get a refund, and they are now refusing to refund because their seller confirmed the ticket delivery. I don't know where those tickets were actually delivered, though, because it certainly was not to me. Terrible company. I will never be buying tickets through them again."
“We recognize how frustrating this situation is since you were ultimately unable to access the tickets that were sent to you. While we can't change what happened in this case, we can let you know for future reference that the tickets were accessible in the AXS Mobile app. This is because the venue uses this app to house the tickets. We're aware that this may not be the resolution you were hoping for, but we hope to have provided clarity regarding what caused this. Thank you for the review!”
"Tried to buy tickets through this site with three separate cards (both mine and my wife's) that are all working perfectly with every other vendor. The first failed to process, the second went through successfully, but was "cancelled" without any explanation, and the third was processed by customer support and also cancelled within an hour or so after sitting on the phone and wasting our time.
Use AXS, not VividSeats. It works."
“Hello, Tyler! We're sorry to hear about what happened with your orders. We appreciate you taking the time to leave a review and sharing your experience.”
"The experience I had with Chris over the telephone is way superior to any online experience. I was able to purchase tickets for way less than Ticketmaster. And by talking to someone who helped me decide the seats. Thank you, Chris!"
“We appreciate your glowing review, and we'll be sure to let Chris know that you had nothing but amazing things to say about him. We're glad that you enjoyed speaking with one of our sales representatives to help you find the right tickets for you!”
"Miguel found exactly what u was looking for with the budget I had. Great service."
“Miguel's a champion of finding you the right tickets for your needs! We're glad he was able to provide you with excellent assistance. Thank you for your review!”
"My rep helped me find the best possible seat. I got amazing seats. I´m very grateful."
“We're so happy to hear that you got some excellent seats with the help of one of our agents!”
"The operator was very efficient and helpful. She tried to give me a $10 per ticket discount, but the system didn't allow it, but she still managed to get me a couple dollar discount on each ticket. Thank you! "
“Thank you for the glowing review! We're happy to hear that the sales agent you spoke with did her best to get you the best value she could for your tickets.”
"I'm good with my experience except you can't pick your seats. But it's cool."
“Hey there, we appreciate your feedback! We don't provide exact seat numbers until your tickets are delivered. This helps to prevent theft or fraud, and also means that if we have to move you over a couple seats to ensure that everyone in the row is seated next to each other, we can do that. We guarantee that your tickets will be adjacent if you buy more than one within the same order.”
A rep from Vivid Seats, vivid.seats, has responded:
“Hi Donna, we appreciate you bringing this to our attention, since we can see how this would be frustrating for you while at the game. Based on the documentation and information we have about these seats, the tickets you received were not marked as obstructed or limited view by the venue, as the camera operator's position may vary from game-to-game. Based on your photo, the majority of the court was still visible throughout the game. As these tickets were appropriately listed and you were provided the correct tickets in time for your event, we would not be able to extend an offer of compensation for your order at this time. While this resolution may not be ideal, we hope that this information helps to clarify the situation.”