"I've bought tickets before from many websites. This site was not intuitive at all, and was far too complicated to navigate through, and to assure that I really had obtained the tickets. I simply cannot understand why these software designers don't sit down with first-time users of their sites and watch the users try to accomplish what should be an easy and straightforward process. At every point where someone scratches their head and can't figure out what they're supposed to do, they need to CORRECT THE SITE. Instead, what happens is that the software develops assume we know what we're supposed to do. WE DON'T - and we're not stupid! Don't forget the old axiom - KISS. Keep It Simple, Stupid."
"Chris is a great guy the tickets are expensive but at least we got a discount for handicap and seniors parking "
“Sweet deal! We are glad to hear Chris was able to help score you some awesome deals!!”
"You don’t except PO Boxes as billing addresses."
“Hi Wyomingman, we can't accept P.O. Boxes as shipping addresses, but you can enter it as a billing address. You will need to provide a different, non-PO Box shipping address for your order. This is because if your tickets need to be shipped to you, we utilize UPS for our shipping needs and they're not able to deliver to a P.O. Box. If you are not comfortable providing a personal or home address for your shipping address, you can also provide a UPS Access Point or UPS Store to ship your tickets to.”
"Employee game his name but can't remember it, was very helpful, and represented Vivid like I would have wanted my employees to"
“We aim for a 5 Star Experience! We are here to be your destination for live event tickets!”
"My experience was absolutely perfect! My representative helped me do everything I needed to do, and was very fast and very clear with her explanations."
“Hi Stacy, thanks for leaving such wonderful feedback! We're glad to hear that you had all your questions answered.”
"I had a problem purchasing tickets online. Thought it was me, but Sam confirmed others were having the same problem. So obviously a server issue.
Sam was extremely helpful and easy to work with. VividSeats should be proud. "
“Hey Pat, we're glad to hear that Sam was able to help you get those tickets you were after! We're quite proud of their hard work assisting wonderful fans like you. Thanks for leaving us such a lovely review!”
"Vivids entire model is built upon groups buying up tickets at face value then jacking up prices and adding huge fees to resell them. The tickets I bought were also canceled the day before my event and they tried to offer me horrible "replacement" seats in the nosebleeds at no discount even though better seats that were the same row is what I had were available. I will never buy from Vividseats again."
"I have a gift card i cant even use that you gave me because when i use it it auto cancels"
"Thanks for your kindness and all your help."
“You're more than welcome. Thanks for choosing Vivid Seats, and letting other people know what kind of job we're doing.”
" Got to dig $20 less than stubhub for the exact same tx; SRO Nick Cave, Massey Hall, Oct. 14/2023 @ 8pm = free drink + 10% discount offered for next ticket purchase + rewards program
Book tx via phone & ask for Jennnie E - excellent, knowledgeable, friendly & patient customer service
"
“Thanks for letting us know that Jennie helped you have the best possible live experience!”
"I called looking for tickets service members took time in insuring All my needs were met Truly appreciate him for that."
“Our goal is to satisfy all our fans' needs, and we're glad to see what met that! Thanks for the rating.
”
"I was having a pretty horrible time (2hrs) trying to place my order. I don’t know if it was my phone or the bad signal from where I was. Not only that, I had a discount through my email that when I was trying to finalize my transaction, my discount wasn’t being applied. Frustrated and ready to give up, I decided to call and just inquire about the discount… I cannot express how lucky I was that Gian answered my call (prayers lol.) He listened to my ordeal, I explained about the discount and it’s like I felt him reached through my phone and pat my should and took the reins and helped me figure it out and finalized everything in less than 15mins! OMG. Time is $ people and he deserves a well earned raise for his amazing knowledge and resourcefulness. Please pay him more and make him a happy employee. Great employees are hard to find now a days. Also, in case it wasn’t my phone or bad service, please fix the bug that had me try to check out for 2 hours. The map took forever to load up. Sigh…! Thank you again Gian! You’re amazing. "
“Thanks for letting us know the great job Gian did. We'll be sure to let him know how appreciative you are.
”
"Sales representatives went above and beyond to answer my question. A***"
“Nick, our Sales Team are all dancing from your five-star review! Thank you for sharing your positive feedback!!”
"Marvin was an excellent help with my order! He was very kind and quick to the point. He helped me order tickets very easily after the online ordering was giving me problems. Thank you so much Marvin!"
"Good experiments wow, good experience with them."
A rep from Vivid Seats, vivid.seats, has responded:
“We're sorry that you felt inconvenienced by our website. We appreciate you taking the time to let us know, though, as we're always looking to improve the fan experience. In the future, you can also phone our Sales department and an agent would be happy to place an order for you. We're here to help!”