"We dealt with Rhea who was excellent and walked us through everything we needed to know.

In the future I will be calling in to make sure I deal with Rhea."

"The agent who helped me was helpful in every way, and I received the tickets for my event in a timely fashion. An easy service to use, very secure; the agent made sure to repeat back all of my information so that I know they’ve got it right. I appreciated their help. Looking forward to my baseball game."

"I spoke with Barbara today, thee BEST CUSTOMER experience in a very long time! She has personality, patience, nice, funny, just an overall sweet person! Barbara you are EVERYTHING my dear! Big hugs"

"Chris was very helpful in helping me find the seats to fit my budget for the musical Six in San Diego "

"The customer service rep was great and very helpful! It was much easier than using live chat"

"Ordering a large number for tickets for a single event can be challenging- Kristine made it smooth , simple and a pleasurable experience. "

"I have been having trouble on the website purchasing tickets so I called. I got through right away and Fernando was super helpful. "

"The customer service rep was excellent Great experience not like other ticket resellers!!"

"Rafael C. was very helpful in answering my questions and getting me a good seat"

"Spoke with Lisa about a parking question. She was very friendly and helpful. She gave us a slight discount code because we had just booked our regular tickets too. Over the top customer service, very personable and friendly. Great experience. "

"Great experience. Repeated and confirmed details before completing purchase, spoke at a good speed to and had a great attitude "

"Thank you very much, Gian, for your help with my tickets to see the Mets and Red Sox. You were so nice. I am a happy customer. "

"Do NOT ever buy from VIVID SEATS. They have the worst customer service and absolutely no care for their customers. I purchased two “guaranteed” tickets to a comedy show and they are NOT appeared by the venue. Vivid did not and will not do anything about it."

"Today I was having trouble purchasing tickets on the website because of some malfunction with the system. I called and waited barely 30 seconds to speak to someone. Just my luck Charlito answered and went above and beyond to make sure I could go to Chicago to see the Rays beat up on those Cubbies at Wrigley Field, at a discounted price!
Absolutely the best experience I've ever had with any online/phone ticket purchase. Will not use any other site from now on. Thank You Vivid!!
Isaac B. Gulfport, Fl."

"I purchased the Official Fan Experience Package for a football game. I receive my summary and it only lists tickets. (I paid much more for these tickets due to supposedly having a package.) So I call Ticketmaster who says that I only purchased tickets. I call Vivid Seats who says that I got the official fan experience package. I explain that I do not see it on my receipt summary nor does it give directions how to access the package. The rep tells me that, once I use the tickets to get into the venue, people will know to direct us. Uh...no. We will be driving hundreds of miles. This is a birthday present surprise. The rep cannot escalate my concern. Nor can he tell me how I know that I have the package. He cannot update the summary. He cannot connect me with anyone else. I'm in tears! No one can call me back either. So now what am I to do? Call my CC company to cancel the order? Not what I wish at all. I'm giving it 24 hours. If I do not get a call with information to verify that I am getting what I paid for AND information regarding how to access it, this order WILL be contested with my cc company. Oh, the seats are very good. However, I could have paid about 50% less for regular tickets in as good of a location."