"My name is William Lipps and this email is in reference to my experience with order number 6212XXX-XXXXXX. I will start by saying that I hope this is actually read by Mr. McMillon so that maybe someone from Walmart can put themselves in my shoes to understand how pathetic this buying experience has been. I have NEVER been treated so poorly as a customer and never spoken to so many supervisors/managers that showed ZERO empathy or responsibility. Over TEN supervisors or managers and NOBODY, I repeat NOBODY has been able to come up with a resolution to the problem. If this does not get resolved I will be sure to contact the BBB, write reviews on all social media platforms, and may even contact the local news as I am sure others would like to see how awful this experience has been.

As I am sure you know, Playstation 5's are not readily available to purchase and are near impossible to get when they come in stock. After trying with multiple companies and multiple times with Wal-Mart, we were finally able to purchase one online on 12/15/2020. While yes this sounds great, the rest has been nothing short of atrocious. Below is the issue at hand...

1. Order placed on 12/15/2020 and advised it would arrive by end of day Fri, Jan 8th.

2. Order was shipped from Groveport, OH, only two hours away from my home address, to AZ and then to the Walmart warehouse in Waco,TX. This made no sense.

3. I called Wal-Mart on 12/22 and said that something did not seem right with the order being shipped all the way across the US. I was informed not to worry and that it was part of the shipping process. I have worked in returns at Amazon and also worked in logistics, I knew that was not the truth but the customer service agent insisted it was ok.

4. On 12/23 the order showed delivered in Waco,TX even though I was told the day before by the Walmart customer service representative that it would be shipped back to my home address which they verified with myself and FedEx multiple, multiple times. Walmart informed me that they realized there was a mistake and that FedEx was going back to get the packages that were mis-shipped in order to get them to the correct locations.

6. On 12/24 after noticing the above mentioned mistake, I contacted Walmart immediately. I was informed again, even after it showed delivered, that it would be sent to my home address.

7. I called FedEx to confirm and they agreed, as well as the Walmart agent, that the item would still get delivered and to wait 72 hours.

8. At this point a customer service agent by the name of Oscar decided he was going to cancel the order without even asking if we wanted him to do so. He then told me that IF/WHEN I get the item to call back and he would charge the card again. SOMEONE should have called the warehouse before 12/23 when I mentioned the issue and definitely should have called on 12/24 when the order showed delivered and it wasn't correct.

9. I waited over the 72 hours and called back to speak with customer service and this is when things went absolutely south. I was now told that the item was returned and there was nothing they could do and since there is none in stock, they can't even preorder one and ship it when stock comes in.

I have spent over 14 hours this past week alone on the phone trying to get this situation handled and again NOBODY has seemed to help. One representative offered me a $25 coupon if I spent $45 or more. Is that really how you want them to handle these types of situations?

Now to the reason why this is such a big deal to me and I hope you can have enough heart to understand and to make this right. This was my son's ONLY Christmas gift and now I have to tell him he isn't getting anything. Since the package was originally going to show up late, I wrapped the receipt in a box for him to open on Christmas day. I even bought him NBA 2K21 and a headset for the Playstation 5. What good are those now? How would you handle that Mr. McMillon? Please tell me how that is right in any sort of way? Do you want to make the phone call to tell him?

I even asked them to just send me one when the next shipment comes in so that I don't have to try and play the game of getting one. It was already almost impossible to get this one. Surprise, surprise, I was told no to that as well and basically sent on my way like nothing ever happened. If this does not get resolved, I will take this to the next level. I will contact every media station I know to get this story out, I will post on every social media site, I will write every review I possibly can, and I will NEVER, I repeat NEVER, shop at Walmart again. This has been the WORST customer experience I have EVER had with ANY retailer. You should be ashamed of your company for acting in this manner Mr. McMillon."

"As Walmart tries to complete with Amazon, they fall miserably short. I placed an order on 1 Dec. Received a message it was shipped and would arrive on 17 Dec. I checked on the order today (17 Dec) and it showed waiting to be picked up by USPS. I tried the chat feature and was extremely disappointed in that they have no idea what is going on. My credit card was charged on the 1st of Dec and it seems that it’s virtually impossible to get a reasonable response from Walmart. Can’t picture ever ordering or shopping @ Walmart in the future."

"Don't use the pickup option at the Wal-Mart Arden, NC location. Waited over an hour to have my purchases brought to me. incompetent and slow people. I don't understand why only 1 order was brought out, when several could have been. I voiced my concerns to a "Front End Manager" (LOL), named Pamela. What an unskilled manager. She asked me what she needed to do about it? REALLY? I wished they would build more Targets around here. Wal-mart is not only a **** joke, but the employees at the Arden, NC store are too. Will NEVER shop at this shitstore again!!!!"

"I recently ordered a set of Bluetooth earbuds on Walmart.com. I thought from going through the purchase process that my purchase was coming from Walmart. It was not. The purchase was farmed out to another company named Joybuy America. At the time of purchase, the committed delivery was December 1. By Dec. 2 and no earbuds, I called to find out the status of my order. At that point I was informed about the purchase had been farmed out to Joybuy. I was told by Joybuy that my purchase was being shipped from Asia and would not be delivered for two to three weeks. I then called Walmart.com again to find out more and was told there was nothing they could do. The shipping label was printed in CA the same day as my purchase, so my card charged almost immediately. I then tried to cancel the order, but since it shows in shipment, cancelation cannot be performed. This was to be a gift and was ordered in well before Thanksgiving. Now it's pretty clear the committed Dec 1 delivery date is really more likely to be after Christmas. So, my only option is the buy the earbuds locally and try to return the Joybuy shipment if and when it ever arrives. It was one of the worst online buying experiences I have ever had. I will be sure not to purchase from Walmart.com in the future and I would suggest you consider other sources too. Bad experience and poor customer service with no attempts to make the situation right. One star on this experience is generous."

"For as much money as the wal mart top peopl emake they could have a better site for online. A teenager in the 90s with netscape could make a better one"

"I order from Walmart a lot since the pandemic started. But be aware, people are selling defective and broken merchandise through Walmart.com. This is the third time I have received broken merchandise. Returning it is a hassle. No more."

"I ordered an IPHONE 12 PRO MAX SILVER 256GB on the first day of the PreOrder (11/6).
Looks like Walmart distribution center ran out of that version, so they decided to sent a comparable replacement:
IPHONE 12 PRO MAX PACIFIC BLUE 128GB

That is NOT a good comparable replacement!! This is ridiculous.

I talked with a customer service rep and they said there is nothing they can do. They acted a bit annoyed that I wasn't satisfied with what I got, because it was on backorder and some people can't even get the PACIFIC BLUE 128GB version.

I argued that the 128GB is not even the same price as the 256GB and the rep said the only thing they can do on their end is to let me send it back and I would get a refund in 4 to 6 days after they received the phone back, as long as it's in unused, unopened condition and then I can reorder another one, but that currently there is a three to four week wait on the MAX SILVER 256GB.

Outraged I told the rep that I ordered it on the first day of the PreOrder so that I would have it on launch day, not have to wait until 5 to 6 weeks after the launch date. I asked to speak with a manager, they left and came back after a few minutes and said that they don't have a manager available to talk to me right now. I insisted and asked them to try again. They tried again and returned after a few minutes and said that a manager would call me back within two hours.

It's been long past two hours and no one has called me back. I have been buying the iPhone for everyone in my family since the iPhone 3GS. Walmart has given the worst purchase experience ever, by far in ordering an iPhone. Nightmare service. I'm totally in disbelief."

"I placed an order a minute after the time the xbox was launched online and then they cancelled the order 2.5 hours later. This was for an instore pick up order. They must have sold my unit to someone else and they won't do any thing to help."

"I purchased two patio lounge chairs from Walmart.com vendor Maynos Company in Hong Kong. The package took 12 days to arrive and instead of the two lounge chairs, I received a plastic flower. In fine print, Walmart's help section states that if an item comes from a vendor and not from Walmart itself, they will do nothing about it. Never again - Walmart is so crooked but Amazon rocks. Amazon stands behind every purchase. Disgraceful!! "

"Walmart said I was purchasing the motorcycle battery from a store in Utah. Guess where they shipped it from, Indiana, where it sat for a day and a half before hitting the road in a FedEx truck (there another loser company). How are they able to get away with lying, hey Walton's you have no integrity!"

"As others have stated Walmart's shipping service is aweful. Anytime i order from there online website, there is ALWAYS a delay or package lost, and these are not cheap items, are they stealing them? Then have the nerve to send out a survey asking about my online order experience, a lot of questions were dealing with Amazon lol, let me just say walmart you have absolutely nothing on Amazon, they are #1 in shipping and customer service you better really step up your game because as of right now you SUK major!!"

"it was amazimg the computer is amazing the case is amazing and the computer softwear is amazing"

"
可怕。我一生中最糟糕的经历。一旦您给钱，您就已经迷路了。"

"Sometimes it's bring it to the store, sometimes not, I just never know and dealing with walmart is terrible. still waiting on refunds for stuff I brought into the store. They probably stole it "

"I like shopping at Walmart they have such a variety of things to buy."