"Watch Repairs USA did a great job repairing my TAG Heuer watch. They were very professional and timely. Thank You. Great Job!"
"I sent in my 1920's Elgin pocket watch to be repaired. After sending it in they sent back an estimate to get it repaired. In the repair, they would have to costume make some of the parts. It did take awhile to get it back, but I knew it would. I did call to check up on the progress of the repair and was treated with respect and was given a quick reply to the progress. I was very happy with the job that was done to my watch. It is now something that I can leave to my children. "
"I would refer your impeccable service to anyone and everyone!
I really had my doubts, but WATCH REPAIR pulled through!
It would have seemed to have been an easy fix, but it was not! My SECTOR watch needed a new band, but the watch was disconitnued...
The band was found oversees, ordered, linked and measured perfectly after a few months.
I am so happy to have my Watch back, I wore it for my Wedding!"
"I was very happy with the quality care my watch was given and the quick turn around TIME!b"
"I have a Bulgari Solotempo watch that I've owned for 20 years -- it was a gift from my parents. Since it was such a valued piece, I felt a little uncertain sending it off to Watch Repairs USA for fixing, but since there was no easy Bulgari retail store in my area, I decided to do it. I couldn't have been happier with the result. First, they put me at ease right away, sending me an email notifying me of receipt of my watch with a snapshot of the watch included in the email -- I felt relieved that they were keeping me informed at this first stage of the process. They then emailed me with a detailed list of how they were diagnosing the problems with my watch, and once they narrowed down the problem, identified the narrow problem and emailed me once again. I then approved their repair of that problem, and got it back with a VERY short turn-around of around 2 weeks. The watch looked BRAND NEW, which was totally thrilling -- it was like getting my watch again from 20 years back! The repair was flawless, the service was fantastic, and I'm thrilled to have a reliable way of repairing my favorite watch down the road without the inconvenience of a long errand to the brick-and-mortar store!"
"Had my watch in for service several times to local shops that did not fix my problem. Sent in for overhaul and battery change and Finally, I got back a like new perfectly working watch!! Would use them again in a second! Was a little nervous at first mailing it, but the easy instructions and extra insurance for my watch made it easy. Gave me a quote and finished the work and returned my watch in less time then I expected. I waited to review this company until I was certain there were no issues with my watch and there have been none. They also offer a guarantee as well on the work. "
"I really like that they gave me an estimate of the price before doing any work and then asked if I would like them to proceed or not. Throughout the whole process, it was easy to track the status of the repair and an estimate on when it would be done. They were also very timely in getting the watch back to me and I’m totally satisfied with the repair. I will definitely use them again for any watch repairs I have in the future."
"I own an old (32 yrs) gold Movado watch with a 14K gold bracelet, quartz movement, that stopped running reliably years ago. As I rarely wore it, and since the gold bracelet began to 'patina' in a spotty, unattractive way, I put in in my watch box and left it be.
Or I should say I mostly left it be. From time to time I'd feel guilty about leaving such a nice watch laying around broken, so I'd take it to a watch guy and see if anything could be done. What was done was that they'd change the battery, it would run, they'd declare it "fixed", and I would get it home just in time to see it stop again.
Anyway, while web-surfing one evening, I came upon the site for Watch Repairs USA. Since they stated they specialized in Movado, and since my watch wasn't getting any better by itself sitting in my watch box, I gave it a try and sent it to them. A day or so later I received notification that they'd received it and were looking into what was wrong, and a few days after that I received a proposal indicating what they found, what needed to be done and what they recommended be done. Their diagnostics appeared thorough and detailed. After I accepted the proposal, they sent yet another email indicating that the work had begun and advising me of the time necessary to complete it, etc. A few weeks later, my watch (or at least I think its my watch-- I don't recall it ever looking so good!) was returned to me. I am happy to report that as of this writing, nearly two weeks after receiving my watch back, it's still running!
I am pleased to highly recommend this firm to anyone needing a watch repair. They are reasonably priced and deeply knowledgeable. They are also extraordinarily cognizant of the value of your time, and don't waste any of it on sales pitches, puffed-up recommendations and the like-- they just assess your timepiece and tell you what it needs, how much it will cost and how long it will take, then once you give the "go ahead", they actually do what they say when they say. Enough to make one nostalgic for more than an old watch!"
"I shipped my watch to Watch Repairs USA to have it cleaned and the battery replaced. My watch returned to me in a timely manner, polished, and running like new. The process was simple and secure. I would recommend this option of watch repair to anyone!"
" I am very pleased with your service. The communication was excellent, the time frame was great, I even received my watch earlier than expected.
My beautiful 50+ year old watch runs wonderfully, it looks great and I very much appreciate your workmanship and good customer service!"
"Very satisfied. My 20 year old Omega Seamaster runs like the day I purchased it. "
"I just want to thank you for the awesome job your technicians did on my watch repair. The watch look as it did when i first purchased it, I am very happy with the results.
The time to repair was quick and the shipping back to me was just as fast. You have a customer for life.
Thank you,
Anthony "
"Let me first start by saying that the reviews on this site, as well as the company's own site, are not real. They are staged reviews. Look at the reviews for Watch Repairs USA on yelp.com for reviews from real customers. Now, on to the details of the problems....
This company uses a deceitful practice to get potential customers to send in their watches for repairs. They claim to offer a 'free estimate,' but what they fail to mention is that there is NO WAY to get your watch back without paying $14.95 to have them ship it back, repaired or not.
After paying for a replacement bracelet for my watch, I finally received my watch about 6 weeks later. The bracelet they used for my watch was so cheap I could not believe it. When I expressed my dissatisfaction with the quality of the bracelet and the failure of their technician to install it properly (I had to pay an additional $10 to a local jeweler to fix their mistakes) , Watch Repairs USA and their representative, Adam C., were not sympathetic. I requested a refund and was told 'All sales are final' by this Adam guy. Additionally, he never responded properly to the customer service questions I had asked of him throughout the entire 2 month process. I would send him emails that sometimes contained more than 1 question or issue and this man (Adam) for some reason was only capable of answering one thing at a time. Avoid this company, they should be shut down and taken out of business."
"Wonderful, very timely & quality work!! I am very pleased and would recommend Watch Repairs USA to others.
Thank you so much
Heather Belter"
"You guys were extremely patient with me until I could afford the monies for the repair. I am so pleased to have my Gucci watch back and enjoying it. Once I put it on, I stated "I missed you so much" and "you are working" :) I'm pleased with Watch Repairs USA. Thank you so much!!!"