"Love my watch but the self winding mechanism would keep up and it lost minutes each day. Watch Repairs USA fixed everything and was very professional sending me a picture of my watch on receipt, keeping me up to date, making sure I accepted the repair estimate and then sending me a little bag of the old parts they exchanged. My watch hasn't needed winding even on office days with little activity and out of habit I set it a little fast because it always lost time everyday and now I am 2-3 minutes early for everything so I guess I'll have to set it for the real time. It's like having the watch back I bought 20 years ago and still looks juts as good as it did then. I sent my watch directly to Breitling over a decade ago for a repair and the price was about the same from Watch Repair a decade later...not a bad investment for an expensive watch."
"I am so happy to have my Gucci watch running again. It was a gift from my husband years age. I had the battery changed but it still would not run. After sending it to Adam I learned that it needed a severe overhaul and a new stem.
It was returned in wonderful condition..looking almost brand new. I wish that the repair prices weren't so severe, however I liked the communication from the watch repair keeping me posted as to the progress. I was glad to be notified when the watch would be returned so I could leave instruction and signature for delivery. Sunnie S."
"This was a repair job on an older TIssot for which special-order parts from overseas were required. Watch Repairs kept me informed regularly on the evaluation and repair process, were responsive to my questions and input and did a first-rate job of repairing my watch. I'm totally satisfied and would use them again without question."
"Got my watch repaired quickly. Best part is the communication, their website shows the repair status so that you can always check on it in real time. The UPS prepaid label made shipping a breeze. "
"I was extremely satisfied with the job you did repairing my husband's watch. The watch is functioning "like new" and it looks great. What I really appreciated about this transaction was your communication. Because this was an expensive item, being kept apprised of the repair status all the way through the process was very comforting to me, as the customer, and made me exceedingly relaxed with you, as a business. I was so satisfied that I have already recommended your services to a friend. Excellent job! Keep up the good work. I received a quality repair from a quality company.
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"I received my watch today. The only thing I can say is WOW!! This whole process was great. The young lady I spoke to when I wanted the watch sent to Texas was great. Give her a raise. I have always liked my watch. Everything about your company is outstanding.
After we get back home, I have another watch for you to repair.
"
"Watch Repairs USA provided their service as promised, quickly and at the price stated. I have an uncommon brand, mid 5 figure watch that I was unable to purchase a replacement clasp for in Canada. Without Watch Repair USA, my year old watch would have been unwearable . I sincerely appreciate their efforts in obtaining the clasp from the European manufacturer ."
"Battery replacement and restoration completed perfectly. Excellent communication and expedited shipping provided for Christmas. Very happy with work on very expensive TAG. "
"To be honest, I was suspicious of sending my Great Grandfather's pocket watch to an online repair place. But, since it was the only option I could find, I reluctantly mailed it. I must say. You exceeded my expectations and for me to say that is rare, indeed. The watch looks and works wonderfully. Thank you for bring a piece of family history alive again. "
"I was a bit skeptical about sending a watch to a yet unknown repair shop. As it turned out, I couldn't be happier. I had a Traser that I had beaten up quite badly, but loved the watch and Tritium illumination. I sent it in to Watch Repairs USA and crossed my fingers. They were fabulous with quick, (reassuring) response and had a quote ready within 7-10 days. I had a money issue when they asked if they quote was acceptable and I asked if they couls hold it for two weeks until I got paid. "no problem, just let us know and we'll start repairs when you are ready". Held my breath and 10 days later they got the payment and immediately emailed me my quote, a receipt of payment, an immediate start date and expected completion date of 4-6 weeks. (you should have seen the watch!) complete disassemble, clean, replace gaskets, new crystal, band, motor and circuit repair. To my dismay, it was done within 2 weeks and I had it by Christmas….
I dont trust many online businesses due to fraud and manipulation tactics but I can say without ANY reservation that I will use them again as I own 30 + watches. I am a real individual in Phoenix and work as a public servant. Adam Carpentieri was absolutely outstanding in his communication and customer service. Adam, thank you!"
"Sent my Tag Watch in for repair and new battery. I was very happy with the service. It's expensive, but I'm sure less than if I had sent back to Tag Heuer. They sent me the box and padding and paperwork to send my watch to their site. It was insured as well. You do pay for that, but it makes shipping so much simpler. They were in constant communication with me via email. I knew when they received the watch and when they were going to do the estimate I received estimate, thought it was a little high and had them look at it again. Saved me around $30. The date that they gave me for completion was around 4-6 weeks. I received it back in about 2 weeks. Was very pleased. Overall, the entire time that the watch was out was about a month.
Glad to have my watch fixed and functioning.
Watch Repairs USA did an outstanding job and I will use their services again. "
"We bought a R. Weil watch in Barbados two years agao and the band just broke. What to do with that?? Well... easy. We used Watch Repairs US and got back the watch in brand new condition!! It was so easy. I hesitated at first just sending a $900+ watch in the mail, but they verified each step and e-mailed estimates quickly. I HIGHLY recommend Watch Repairs USA. They were professional and competent. "
"I am very satisfied with my vintage Bulova Accutron repair. My watch is over 40 years old and has great sentimental value. Watch Repairs USA has helped me keep it running and in good working condition. I will continue to use Watch Repairs USA when my watch needs repair or just routine service. They are very dependable, friendly and have reasonable prices.
G Hugh Johnson, M.D.
Georgia"
"Want to thank Watch Repairs USA for exemplary customer service. They repaired a family heirloom at no cost weeks after the warranty period ended despite being under no legal obligation to do so. I will continue to do all my watch repair business with them. Thank you to Adam Carpentieri. "
"Fast service, Did what I wanted done, Watch looked like brand new when I received it back. Highly recommend this service. "