"I contacted Watch Repair USA after a GOOGLE search, I sent them my watch and was contacted immediately upon receipt with a digital picture of my watch included. I was told the watch would be inspected and an written estimate would be forwarded in a few days.
The procedure continued just as stated. The estimate was received and approved. I thought the amount of the estimate, while not cheap, was fair. Watch repair is a precision process requiring skilled labor. No one is going to offer this work for a bargain. Payment was required in advance which will not make everyone happy, but it is understandable.
I was notified a few weeks later that the watch was repaired, tested and ready for delivery. It was sent in a safe package and I have been wearing it regularly ever since.
Good communication, fairly priced, and a quality repair. What more can you expect?
Keep up the good work Watch Repairs USA!"
"I sent my favorite watch to Watch Repairs USA to replace a scratched surface, the battery and leather band. The watch was no longer in stock. Watch Repairs successfully secured the replacement parts and sent back a watch that looks like new! Watch Repairs USA did an excellent job of communicating the cost estimate and status of my repair. I will definitely use Watch Repairs again and recommend them. "
"Excellent communication,service,diagnosis, and repair, watch looks and performs like new. Very pleased, extremely professional company.
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"Very pleased with the work. My watch was restored to its original smooth working function thank you very much from a very satisfied customer."
"Couldn't be more pleased with the entire process. Used them as they are certified for repairs for my Krieger chronometer. The entire process was extremely easy and without a hitch i.e. great service. Can't comment about cost since I had no comparison."
"Watch Repairs USA is a great company to deal with. They are extremely efficient. Great customer service. Thanks to all for a job well done.
Soris"
"I have now sent a watch to Watch Repairs twice, and both times I have been extremely satisfied. They provided excellent service (especially the more expensive watches require great expertise), fast turn-around (a couple of days at most from when they received the items to when they were shipped back), and super-friendly customer service. "
"Watch repair put aside any doubts that I had about the experience of doing business with them. Their approach to customer service and handling the repairs to my watches was done on a professional attitude. I will do all of my business at this repair level with them. I'm very pleased with my watches.
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"They were terrific to work with from beginning to end. Easily navigable website, continual communication on the status of my timepiece, quick estimate, and excellent repair. My dad was a jeweler and always had a competent watchmaker working for him so I never had to worry about stuff like this. Now that he is retired it was difficult to find a competent watch repair person ....until now! I highly recommend Watch Repair USA! "
"I am extremely pleased with the customer service I received when I sent my very expensive Charriol watch in for a full overhaul. The price was actually less than what I expected to pay but that's not what matters. What matters is the highly unusual first rate customer service that I received. I was informed via email every step of the way on what to expect, estimate, and return delivery date. The return was actually 3 weeks earlier than expected. I will, no doubt, recommend Watch Repairs USA to friends and family, and I will definitely use them again for my other valuable watches. Thank you very much for making this a very easy transaction."
"WOW!!!! You have taken on a job that others refused and you did a awesome job!!! This was a retirement gift presented at my retirement and I am so thankful to have it back working and look better than ever.."
"I was skeptical at the idea of sending my watch to an internet repair center, but was very pleased with the professionalism of service at Watch Repairs USA. My watch is now like the day I bought it and sparkles like new. Very highly recommended! "
"My watched no longer kept the correct time so I sent it to Watch Repairs to see if it could be fixed. It was an older watch but they did fix it and it seems to be working great. I have another watch I may send in the future."
"I was unable to find anyone to repair my watch in my hometown or even at a much larger city nearby, so I took a chance on Watch Repairs USA. This was a great experience from start to finish. Shipping was easy and communication was excellent. I was notified when they received my watch and kept up-to-date on each aspect of the repair. My watch was repaired and returned within a few weeks at a very reasonable cost. Excellent service! Thank you!"
"These guys did a great job refurbishing and cleaning my 14-year-old Ikepod Hemipode. It looks great and is keeping perfect time so far. It took awhile as the parts are hard to source, but in the end, what needed replacing got replaced and it looks and works great."