ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2014-10-22

"my Movado watch got salt water inside causing rust and running sporadic. Watch Repairs USA did a terrific job of fixing the watch and got it running again. the price is much better than Movado service"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-10-21

"I've had my Bianci watch for years and really no idea where I bought it. Love it because it has some weight to it, stainless steel, and a very low profile. I managed to crack the crystal. Took it to my favorite jewelry store and they wouldn't touch it stating it would be too difficult to repair. An internet search turned up Watch Repairs USA and it was very easy from that point on. Ease of shipment, constant communication regarding the repair. They managed my expectations and about 30 days from initial inqury I had my watch back on my wrist. The cost was reasonable and the workmanship excellent. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-10-20

"Watch Repair USA is a Class Act. They tell you everything from when the package is received, when it was open, they take a picture of your watch, and keep you informed on its repair.. Service was fast and fair. My watch is working fine. I would use them again. Thanks WRUSA... I'm not used to service like that...A Class Act."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-10-18

"Watch Repairs USA did great! After fumbling around with local (inept) jewelers a couple of times, I sent my Eddie Bauer watch to Watch Repair USA. And, you fixed it correctly first time.
Thank you . . . thank you . . thank you.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
N/A
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-10-18

"My wife gave me a Hamilton automatic watch for an anniversary gift. While this is not the most expensive, or indeed the most complicated watch out there (far from it), I love it and when I broke the winding stem, I was crushed. I found Watch Repairs USA, and just on the basis of the free estimate, sent them my watch. I got my estimate, and while not cheap, it seemed reasonable for the work. I ponied up the money, and was told that my watch would be ready in 3 to 6 weeks. I was very pleasantly surprised to get an email in just 2 weeks telling me my watch had been repaired and shipped!
These folks took great care with both my watch, and me as a customer. As soon as they received my watch, they sent me an email confirming that they had it, and even included a picture to show me that it was my watch, and the condition it arrived in! The estimate came to me about ten days later, and as I said, the repairs were very quick.
Hopefully, I will not need my watch repaired, but if I do, or if I just want it cleaned and serviced, Watch Repairs USA is the ONLY place I'll send it.
"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-10-15

"Watch Repairs instructed me on how to package my watch for shipping and gave me prompt information about receiving it and their estimate of what would be needed. I accepted their price, the work went well, and I received a "good-as-new" watch in a few weeks. I'm a very satisfied customer! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-10-14

"Watch Repair USA was very timely with the repair of my watch. I needed the watch band and battery replaced. The rates were very reasonable. I was sent a photo of the watch once it was received and then a total for the repairs. There were no hidden fees added and the watch was returned promptly and in perfect working condition. I will definitely be using them again for all my future watch repairs "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-10-06

"Watch Repairs USA fixed two very expensive and damaged Sinn watches for me. Their repairs were excellent and both watches now look and run great. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-10-05

"Excellent service! Sent my watch in and received confirmation it arrived with a picture. Explained exact work and cost and returned timely and safely. Great customer service and easy to work with! Would highly recommend and definitely use them again! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-10-01

"Recently I asked Watch Repairs USA to replace my crystal, find and install a new watch band and perform an over-haul on my Phillip-Stein wrist watch - my favorite time piece.

The process was so detailed always keeping me informed of their progress and the results impeccable. I have my favorite watch back and it is Brand New !!!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-09-29

"I was wholly and totally satisfied with the service of Watch Repairs USA. I needed a rather obscure brand model repaired and they were able to send the broken watch to the manufacturer (which I was unable to do) and get me a full quote for the repair before commencing. The entire way in which the complete repair was handled was highly professional and the company kept me informed at all times of goings on. I will use them again in the future should occasion require. I am happy to endorse this company and their fine service"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-09-28

"my watch which was over 10 years old came back to me looking as new as the day that I got it. if I should have another watch that needs repair I will definitely send it to Watch Repairs USA."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-09-27

"watch repairs usa did a good job. this is a watch 25 years old and my favorite. the process was easy from start to finish."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-09-26

"Great service on two watches...one a Seiko , the second a Swiss Military watch. I had been told that neither were repairable but Watch Repairs USA was able to repair and sent them back like new watches. The timeliness and the reporting process was superb. Strongly recommend them as first class professionals."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-09-23

"Watch was like-new when returned from Watch Repairs USA. They did all the work we pre-approved and were very fair and accurate with the estimated costs. This was an old watch, not running, scratched, and they really did a fantastic job with what they had to work with! Full service overhaul was completed in a timely manner."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A