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Product & services pricing
4.86/5
Chance of future purchase:
4.86/5
Shipping & packaging:
4.59/5
Customer service:
4.22/5
Return/Replacement policy:
5.00/5

Verified
5/5

2018-07-27

Very fast service

"The watch arrived in two days and is as advertised. Beautiful!"

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Verified
1/5

2018-07-19

Movado connect smartphone

"I was sent a Chinese watch for swiss movement quartz, very angry with the purchase, need my full refund. "


Rep reply posted 2018-08-30
A rep from Watchmaxx.com, WatchMaxx.com, has responded:

“Hi Edwidge

We're very sorry you had such a negative experience.
We've completely refunded your order.

You bought a Movado Bold Motion Smartwatch, it's most definitely a Swiss-quartz Movement.
We don't sell Chinese watches.

If there's anything else you would like please let us know

Thanks
Nate Shinola
Customer Service
WatchMaxx.com


Verified
5/5

2018-07-19

Excellent in every way!

"I ordered a Breitling Superocean 44. The watch arrived in three days and was packaged well with the Breitling box inside a larger unlabeled box. Watchmaxx sent several emails to keep me apprised of the order and shipping and delivery status. My experience in purchasing a luxury watch from Watchmaxx was excellent in every way. I'd certainly use Watchmaxx again for any future watch purchases. "


Verified
5/5

2018-07-15

Excellent Service

"I bought a watch off my friends referral at this place. The service was great, ship it to me in time for my daughter birthday. The watch is beautiful and flawless. She love it..."

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Verified
5/5

2018-07-13

Panerai 425

"I'm very pleased with my WatchMaxx (WM) purchase experience. Before finding WM, I'd decided what I was shopping for, and what I wanted to pay. When buying online it's imperative the buyer perform due diligence on the seller, i.e. "buy" the seller before the watch. For WM, I reviewed feedback on Amazon, BBB and Reseller Ratings.

The watch was clearly described on WM's web site. I was able to buy a new watch for less than others were asking for used ones. Free shipping was by UPS 2nd Day. The watch I received was, in fact new, and obviously authentic. I own, or have owned several other Panerai's, so knew what to expect for boxes, books, stickers, etc. Everything supplied with this WM purchase was the same as if bought from an AD, except for the manufacturer's warranty. Each buyer has to balance the deeply discounted price against the security of the manufacturers warranty - two years, for Panerai.

I would buy from WM again.
"


Verified
5/5

2018-07-12

Loyal Customer

"I found the new watch that I wanted and WatchMaxx had the best deal. I placed my order and less than twenty-four hours the watch was delivered to my home. I would definitely recommend and the process is seamless."

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Verified
2/5

2018-07-06

Poor Response and poor shipping time

"Ordered as a birthday gift but was let down on the estimated delivery, when I was updated saying there was a delay I emailed them to note my dissatisfaction as the birthday was now going to be missed. The next estimated delivery day came and still no shipping, no reply to my email either so I called them and they confirmed it would be a further 3 days late, no apology. Disappointed with the service but the watch is as expected. "

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Verified
5/5

2018-07-05

Great service

"Excellent service and love the watch."


Verified
5/5

2018-07-03

Completely satisfied

"I absolutely love my Movado bold watch. I saw it in two jewelry stores and it was $500 less. My watch was received two days after I ordered it thanks to the Priority Mail Service Watchmaxx used. I would definitely recommend Watchmaxx to all my friends. I AM A CUSTOMER FOREVER!!!!!!!!!!!!"

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Verified
5/5

2018-07-02

Super fast service , excellent product.

"Placed my order on Friday morning and received my order which was shipped overseas on Monday evening. Super efficient service by Watchmaxx and the watch was exactly as described and works perfectly. "

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Verified
1/5

2018-06-30

Fraud!!!

"I got a defective watch with poor accuracy and it even stopped in the midnight. They said I can return without restocking and shipping fees. I only hold this watch for two days, returned it and emailed asking full refund though I didn't get their reply. Two weeks later, I only got partial refund; restocking and shipping fees are not refunded. I contacted them and they claimed this is NOT defective!!!

This is not reasonable at all that they didn't contact me claiming it during this TWO weeks and just gave me partial refund without my approval. The only reason I can think of is they spent two weeks to fix it.

So one of the reasons why their watches are even cheaper than other grey markets is likely that a customer has higher chance to get a defective watch. And a defective watch becomes a non-defective one when a customer returns it since they just fix by themselves. So anyway you won't get your full money back once you buy from them and at least they earn some money. Besides, you know the watch becomes "brand-new" after their repair!

"

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Verified
5/5

2018-06-28

Simple, efficient, and easy

"The deal on my Omega Seamaster was so good, I was worried it was too good to be true, but everything went exactly like it should. My watch came, in perfect condition, in a matter of two days, and I feel confident if there were any issues, they would have resolved them on the spot. Its nice when something that seems too good to be true, simply is that good."

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Verified
5/5

2018-06-28

Another great purchase from Watchmaxx.

"My second or third purchase from Watchmaxx. Item arrived in perfect condition and with very fast shipping. Easy to do business with, good communication. Will buy from again."


Verified
5/5

2018-06-27

1st of many

"Great price, excellent shipping time. Received a great discounted price on a cool Citizen watch. Can't wait to upgrade soon"

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Verified
4/5

2018-06-25

Omega Seamaster

"Something got miscommunicated during the ordering process as I specifically provided my wrist size, yet the watch was not sized for me upon arrival. Paid add’l to get 4 year manufacturer warranty. Guess watch already 2 yrs old as date on warranty is 2016! Still, I love the watch & would buy from WatchMaxx again. Shipping always get here super fast, 2 weeks or less! Good job!"

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