"Dave and Debbie provide awesome customer service. The watch was delivered overnight to me in Puerto Rico. The packaging was fantastic and the watch...well a thing of beauty with all original papers, international warranty card, tags, protective plastic film, you name it.
Thank you watchmaxx.com."
"My new WAR2010.BA0723 Tag Heuer Carrera Calibre 7 Twin Time came in packed nicely. However, I realized that the watch was loosing 5 mins per day. I returned the watch to WatchMaxx for warranty. It's been over 2 months and I havent received my watch. Extremely frustrated as this is a mechanical problem with the watch, and should have been treated with a replacement or faster warranty service. The customer service told me that they are unable to replace as I did not spot the error prior to wearing the watch. Since this is a automatic watch, there is no way for me to find out if it is running slow without wearing it. Anyways, hoping my $1700 don't go down the drain and I receive the watch soon."
" I am very satisfied. Customer Service is very good and fast especially Jack, Dave, and Debbie, you guys are awesome. I will come back for next purchase for sure!! "
"Was initially very leery of spending over 5K with an online "watch" retailer from New York. But Watchmaxx was awesome. Placed my order and received the watch within 24 hrs. Watch is fantastic and all documentation/manuals were included. Not sure about customer service as everything was perfect. Did receive a call from them after placing order stating due to value of watch, an adult 21 and over would have to sign at delivery. Would definitely not hesitate to order again from them in the future. "
" Omega De Ville Chronometer Automatic 37mm Men's Watch 424.10.37.20.03.001
The band is only 7inch! I can't wear it !! I wanted them to supply some links to me. They said each link was 100$! The watch price drops a lot (55$) when i received my watch. I wanted to return, but they said I had to pay the shipping fee! When i called them, they were very impatient! I am so frustrated about buying this watch from watchmaxx. com! "
“We are truly sorry that this is the way the customer feels, we would gladly refund the customer once the watch is returned to us and we even offered the customer a discount to keep his watch. We advertised this watch as fitting a 7 inch wrist, however we would have to pay for any additional links we order and we charged the customer our cost. Again we truly apologize for the inconvenience. ”
"Had a problem with a clasp on watch returned it next day air , service tried to make repair, and returned it to me next day air, which was not correct, called Dave he apologized , sent label again for next day air and I told him I wanted him to look at it so he could see what I was talking about,. He called me back and said that he was not repairing the clasp he was having a whole band replaced and would get it next day aired back that same day. Need I say more, true salesman is when things are not right and stay on top of it till the sale is complete. He knew I needed that watch on that Friday and i rec. it 9:29am that Friday. ( again DAVE THANKS for doing a great job)"
"I was not familiar with Watchmaxx.com before, but after reading many positive reviews I decided to order a Swiss made Longines Conquest Automatic Chronograph (L2.786.4.76.6). Everything was flawless - I received a brand new merchandise, with factory wrapped case and band as promised. Also it came with a beautiful original box and manual. The watch itself is elegant and works very well, as a real Swiss time piece should. Shipping and delivery was prompt too. Before buying the watch I communicated with Debbie, who answered all of my questions in timely and professional manner. I am very satisfied with the purchase and would recommend Watchmaxx.com for everyone who wants to get a great watch at a good price and with excellent service."
"This Tag heuer is awesome looking, I had it resized to fit my wrist, everyone has complimented me on the looks. I will definitely recommend to anybody that asks me where I purchased it, the product itself is very good, well made and no problem with the watch. The only issue I have is once purchased from Ebay it was $100 cheaper the following day on their website and I wasn't too happy about that, but other then that, I love may new Watch!"
"I ordered an IWC portuguese chronograph and i'll be honest... i was a bit scared and worried buying a $5000+ watch from someone i don't see. All my worries however disappeared when i got confirmation that the watch i ordered was delivered. Moreover, my worries turned to satisfaction after seeing the actual thing. Now that I've tested them i wouldn't be surprised if i get my next watch from them.
The costumer service through chat and email was very good... but phone service would need a lot of improvement (I called and i waited for 30 mins before being told by the machine that i can just leave a message).
Shipping was excellent... I was expecting it near end of business day but it got delivered before 10 am."
"I could not recommend watchmaxx enough. The product I wanted was not in stock so they ordered a specific one for me and ensured it was ready while I was in town for a few days, excellent customer service. I would definitely shop with watchmaxx again!"
"I am a completely satisfied customer with my experience with Watchmaxx. I ordered a Tag Heur watch and when it arrived i didn't like it. I contacted the customer service they told me to send it back as is and they committed as soon as they receive the return , i can select another one and they will ship it . I selected another watch and they shipped it and there was some difference in price and they credited the same back to my credit card the same day.
No waiting on line for customer care rep. and they can pull the orders in seconds and resolve issues.
Prices are very competitive compares to other online sellers and Amazon and they sell only the latest models which are there in Tag Heur website.
I will definitely suggest to my friends and shop again with Watchmaxx"
"Great service and excellent product. Would definitely shop from Watchmaxx again, Fast shipment
Dave was excellent. "
"Dave, from customer service was awesome. He was very helpful and professional.
Thank you"
"David helped get me two IWC watches quickly, and new in the box as promised with prices that honestly were below other dealers cost. My concern was that there was enough margin there for Watchmax to make something on the transaction. Delivery was next day as promised and I am delighted with the transaction."
"I purchased a Longines watch from Watchmaxx. Initially, I was hesitant to drop so much money but I pulled the trigger. Communication was fantastic and the customer service reps were awesome in answering questions. The watch arrived in perfect condition and on time!"
A rep from Watchmaxx.com, watchmaxx, has responded:
“We apologize that the watch wasn’t keeping time and we honor our warranty and had it sent to Tag Heuer for repair, unfortunately we can’t replace a watch after wearing it especially for over a month and we have no control on the repair process but we are in constant touch with the repair process. Again we truly apologize for the inconvenience. ”