ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
2.50/5
Chance of future purchase:
0.00/5
Shipping & packaging:
5.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2018-01-20

Great place to buy from!

"I have ordered many things from Wayfair. Some things came in damaged, and they took care of it quickly and no fuss. I will continue to purchase from them. They have very good prices and quality merchandise. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-01-20

Good experience

"Good experience. On time. "


Verified
5/5

2018-01-20

great

"fast and well packed thank you"


Verified
5/5

2018-01-20

happy camper

"So pleased when shipment arrived almost two weeks early. Love the sofa, even larger than I pictured without measuring. Anyone with small living room may want to consider the love seat. Pleased that sofa has a navy blue hue, blends better with my decor."


Verified
5/5

2017-12-13

good price

"Ease of ordering and fast shipping"

Detailed Review Benchmark + -
Pricing of products and services
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Likelihood of customers making future purchases
Overall customer service

Verified
4/5

2018-01-20

Item delivery date changed

"Item ordered was originally supposed to arrive on Dec. 21 but delivery date was changed to a later date. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2018-01-20

Excellent,

"The product arrived within a few days, matches my furniture beautifully, and I enjoy it very much."


Verified
5/5

2018-01-20

Early Delivery!

"Christmas gift was delivered early, and was extremely pleased with the product."


Verified
5/5

2018-01-20

No complaints at all

"Great delivery staff Like gentlemen "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-01-20

Consistently great

"I’ve ordered several items and all are accurately described and shipped promptly. "


Verified
5/5

2018-01-20

Great product for the value!

"These drapes are beautiful. I’m very glad I got them and the price was right!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-01-20

So dependable

"I began shopping with Wayfair a year and a half ago and now it is where I go first. The quality is dependable (unlike some sites whose name begins with A) and the service is excellent."


Verified
5/5

2018-01-20

Excellent service

"I entered the wrong delivery address and the customer service representative was so helpful and kind! I couldn’t ask for better service. I constantly recommend Wayfair to people for the quality and value and now for excellent customer service as well."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Verified
5/5

2018-01-20

Good Price, speedy delivery

"Ordering was easy, product descriptors accurate and clear to understand. Price very reasonable. Product arrived ahead of scheduled delivery. Product seems well made and holds up so far"


Verified
5/5

2018-01-20

Just Right

"Just what I wanted, she loved It! Great price with quick shipping."