ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
1.25/5
Chance of future purchase:
0.00/5
Shipping & packaging:
5.00/5
Customer service:
1.25/5
Return/Replacement policy:
2.50/5

Verified
4/5

2018-01-20

Dining room chairs

"Great quality and as advertised."


Verified
5/5

2018-01-20

Always fantastic

"Always fantastic. Deliveries on time. Haven’t had any problems. "


Verified
4/5

2018-01-20

Bench

"Delivery was very fast! I love the bench"


Verified
5/5

2018-01-20

My new favorite place to shop!

"Thanks Wayfair! I've really enjoyed my experiences with my purchases. Only one product I had issues with and your staff credited me for it. Good job!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2018-01-20

Customer Service

"The customer rep was very supportive and handled everything with a professional attitude. Made suggestions I found useful. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-01-20

Great Dog Kennels

"The kennels were delivered on time, and match my decor perfectly!"


Verified
4/5

2018-01-20

Delivered on time.

"Delivered on time, furniture was good quality."


Verified
4/5

2018-01-20

Tride and True

"Your site is well laid out and easy to use. Delivery is expediant. Packaged well. Products quality is good for the price. One of the wall art placks ordered had some easily fixable damage. So did not send it back. They look very nice, rustic but contemporary. "


Verified
5/5

2018-01-20

Great service

"Shipped quickly; great product. "


Verified
5/5

2018-01-20

My Laz-boy

"Best service.. Free Delivery, Super Deal... "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-01-20

Excellent

"Easy shopping and fast delivery and items arrived in good condition....."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
3/5

2018-01-20

"Service great, Merchandise not so great. Cheap but fixable."


Verified
5/5

2018-01-20

Timely, responsive

"We ordered a red leather recliner. It was exactly as described and arrived when promised. It was, however, damaged. I called Wayfair and did not spend a long time on hold. They immediately sent out another chair and told us to keep or give away the damaged one. This was my first experience with Wayfair and left such a good impression that I will definitely shop with them again. I wasn’t angry about the damage—things happen—but I was dismayed at the “hassle” of having to call and get something ready to return. This experience allayed all concerns."


Verified
5/5

2018-01-20

Excellent

"Great customer service !!!!!"


Verified
5/5

2018-01-20

Prompt delivery and good condition of merchandise.

"Ordered a Christmas angel for top of tree. Good price and Angel is beautiful. "