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Product & services pricing
1.25/5
Chance of future purchase:
0.00/5
Shipping & packaging:
5.00/5
Customer service:
1.25/5
Return/Replacement policy:
2.50/5

Verified
5/5

2018-01-20

Great Experience!

"My experience has always been positive; even on returning an item - there is no hassle."


Verified
5/5

2018-01-20

Truly quick!

"I've ordered several times from. Wayfair and including the one time I received a defective product they were very efficient and quick to correct it beyond my expectations!"


Verified
5/5

2018-01-20

Great service

"Timely and very pleasant delivery. They even took the packing trash away."


Verified
4/5

2018-01-20

The table that I ordered came damaged.

"Although the item was damaged, Wayfair was very quick to resolve the issue by immediately shipping out a new chair.

Very pleased.
"


Verified
5/5

2018-01-20

Excellent overall

"Great customer service, fast shipping, & value."

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Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2018-01-20

Great service

"I couldn't have asked for better service."


Verified
5/5

2018-01-20

Great business

"I have ordered multiple times from Wayfair and have never been disappointed. Very timely delivery in good condition. I have not needed to make a return so unable to rate customer service"


Verified
2/5

2018-01-20

Sofa

"Fed Ex guy only carried it to my door. He would not carry it into the house. It was heavy and awkward for me to shove over into my house more so I could shut the door. Not happy at all."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-01-20

Beautiful item. Expeditious shipping.

"Very happy with purchase."


Verified
5/5

2018-01-20

Very. Good

"Grate. Love. All. My. Thing Thanks. You"


Verified
5/5

2018-01-20

Boom!

"Shipping was on point and the product is of high quality. Great experience with Wayfair!"


Verified
5/5

2018-01-20

Wayfair is Tops!

"I have always been happy with products I have purchased from Wayfair, not only do they have prompt shipping but clear, concise directions"


Verified
5/5

2018-01-20

Always reliable

"Wayfair is now one of our first places to turn to when searching for home items. They have NEVER let us down!"


Verified
4/5

2018-01-20

i like wayfair

" kitchen pantry..was terrible"


Verified
5/5

2018-01-20

Dog Bed Purchase

"I loved the dog bed and am sure my dog will also. I t was at a great price! The shipping speed was amazing!
I am very happy with Wayfair!!
"