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Product & services pricing
1.25/5
Chance of future purchase:
0.00/5
Shipping & packaging:
5.00/5
Customer service:
1.25/5
Return/Replacement policy:
2.50/5

Verified
5/5

2018-01-20

Good Customer Service

"Called about item left out of my order. It arrived quickly and I was given some credit to my bill. "


Verified
1/5

2018-01-20

Still waiting

"Original date quoted was wrong. Took over a month to get my bed delivered and it was missing 1 of the 2 boxes. Now I have to wait ANOTHER month to get the entire bed re-shipped. I've missed one group of house guests (reason I bought the bed) and about to miss another group. My "case manager" is worthless and doesn't respond. I get better response just talking to whomever answers the phone at Wayfair."


Verified
5/5

2018-01-20

Return process flawless

"I had to return something and reorder an item I preferred. Procedure was seemless. Thank you!!!!
My refund was credited the same day and I had my new comforter on my bed the next day!
"

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Verified
5/5

2018-01-20

Very Nice

"Easy to order Most prompt delivery Oulity merchandise "


Verified
5/5

2018-01-20

Customer Service

"Customer Service representative helped to stop an order I had placed that was still in transit. He also handled placing the new order I made. Very pleasant experience. "


Verified
5/5

2018-01-20

Great experience.

"Order delivered on time and in good condition, as promised."


Verified
5/5

2018-01-20

Tv stand with fireplace

"I love my new tv stand with fireplace. It took 3 hours to put together and that is with a break. There would been a couple steps that i would of done different but i like that it showed what the steps looked like after each step.
"


Verified
5/5

2018-01-20

Wayfair is awesome!

"Great products, fast free shipping, and they are always quick to replace damaged goods!"


Verified
5/5

2018-01-20

Good experience

"Delivery address successfully changed!"


Verified
5/5

2018-01-20

Condo dweller

"great prices and quality."

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Verified
5/5

2018-01-20

Perfect

"I’ve ordered 3 times in the last 6 months. My order arrives quickly and exactly as described. "


Verified
5/5

2018-01-20

Excellentl

"Everything delivered in perfect shape and just what I wanted for my new home. Thanks so very much. I will continue to buy from you"


Verified
5/5

2018-01-20

Excellent

"Very easy to work with and great products for the price."


Verified
4/5

2018-01-20

Nice stuff

"Very friendly knowledgeable employees I'm happy with my purchases
"


Verified
5/5

2018-01-20

Great service!

"I have purchased from Wayfair numerous times. When there is a problem they take care of it. No questions.No hassle. Refreshing!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges