"Great experience except I ordered something on the website w/o realizing it was from the outlet & wasn’t able to return it when it didn’t fit -/ there isn’t a local outlet, very inconvenient."
"I ordered a few better-than-basics from the Outlet and they took me by surprise how well they fit and the quality. "
"Fast and timely delivery. "
"The Sales Associates are amazing!"
"The website does not let the items get in the cart, I had to try several times. My cart was finally full, I was still checking other merchandise, suddenly it emptied completely. I had to start my search from zero again, and I wasn't able. I'd better do this another day, hopefully the pieces I want are still available."
"My first visit to the store I saw these mint green jeans and sweater and the ladies in the store asked me if I needed help and I said no just looking! So I headed to Nordstrom’s next door and did some shopping no one ever asked me if I needed help but I ended up buying a few things. Nothing to jump for joy about or that I was excited about it was just something because I had nothing that fit me. So I decided to head back to Black and White in Bellevue and try those mint green pants on and boy did they look awful. So Kay the sales gal brings me a few things to try on and boy did the outfits keep coming I loved everything she brought back for me to try on and surprising nailed the sizes and styles that looked the best in me. The ladies you have working at your Bellevue Store are absolutely by far the best of the best! You all should show these other stores how to help a lady find some cute outfits! I went into the store after losing 100 pounds and I am 57 and looking for something to wear! I wanted fun but age appropriate and Kay was so helpful. I left the store with 6 pair of shorts with several tops to mix an match, a couple throw on jackets and this jean skirt with an adorable white top all things Kay had picked for me. They all were so very helpful and I left your store feeling wonderful with everything I had gotten! My second trip was just this past Thursday with Rebecca at the store just returning a couple of things and not planning on buying anything. She also was very helpful as I left the store with a entire winter wardrobe. They listen to what you are saying and have a very good perception of what looks good for your body type and a sense of style that is going to look good on you! I have a lot of great outfits and look and feel like a million bucks thanks the the ladies at the Bellevue Black and White Store! Thank you Laurie"
"The product has still NOT arrived "
"Never disappointed! Love it"
"I walked in to get a refund of some mail order items that didn’t fit well. The staff was wonderful, as always... very cheerful, professional, and helpful. My teen daughter actually found a pair of jeans that she loved and got the Black Friday savings! Always a pleasure shopping at WHBM"
"Ordered at my local store got delivery in 2 days and they all fit great "
"Loved the items I purchased and delivery was quick. Unfortunately the Box was opened but the items were all there.. I would suggest better packaging. "
"I’ve been shopping here for years and it’s my favorite store and treat to myself when I make purchases. Recently I purchase 5 pairs of pants/jeans. The first pair arrived on a Wednesday and they fit great! I was so pumped I wore them to work the very next day. Well, the pants have a faulty zipper and it doesn’t stay up! I was yanking the zipper up all day and it’s a deal breaker on such a great pair of jeans. I called the very next day on a Friday to see what they could do. I explained the whole thing, that the tags are off and I wore the pants but they are faulty. I was pretty much dismissed and they said I could not exchange them since they had been worn and there is nothing to be done. They didn’t even try to accommodate or work anything out. I understand the situation but they didn’t even offer to help me buy a new pair. I really felt crummy and poorly treated. I didn’t expect special treatment, but I secretly hoped my long term commitment with them and spending level would help with something. This is the second pair of pants that have a faulty zipper. The first was years ago on slacks with a side zipper. I safety pin those and it can be hidden but it’s a total pain. I’ve never had a bad zipper on jeans before but you can’t hide a front zipper, especially on jeans. Overall, all the pants that I ordered fit well and I’m happy with them, except for the jeans with the bad zipper... they’re the best out of them all too! It’s the ultimate high waist ankle jean, one of their best sellers. The bad review is due to the poor customer service and lack of effort towards customer service. I’m so disappointed. Eventually I’ll buy another pair, but I’m still upset so I’m not going to give them by business for awhile. "
"Cuando hablo para hacer una orden(en Español) no hay nadie que me ayude y tengo preguntas como por ejemplo que a veces dicen un precio en los emails y siempre me dicen que el cupón NO APLICA ó simplemente no puedo aplicar para NINGÚN descuento,etc,etcetc. Y también NECESITAN PONER A PERSONAS MÁS AMABLES EN SUS TIENDAS y LAS PERSONAS QUE PONEN EN SUS TELÉFONOS para hacer ordenes , ojalá y si pongan de verdad atención en nuestros comentarios y SEPAN ESCOGER A MEJORES PERSONAS PARA ATENDERNOS porque no nos están regalando su mercancía,GRACIAS!!!!! MARIA D SOLIS"
"Just browsing but inevitably I almost always find something. One of my top favorites 3 store."
"Friendly service ~ Shopping made Fun Again!! Let’s support In-person shopping! "