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Verified
5/5

2020-11-21

Comfy leggings

"I bought a pair of faux suede leggings and they are so comfortable. Highly recommend. "

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Verified
1/5

2020-11-20

Overall terrible

"I originally went to the Phipps store since it was listed as open online but they wasted my time because it was closed and they didn’t update that online. Then after returning the itchy product they did not return the charge for the shipping as all other retailers I shop with do. Never shopping there again."

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Verified
5/5

2020-11-20

Quick Easy Fabulous

"I love how WHBM is so active on social media and responds to questions or concerns. I love the pictures, the outfits and all the recommendations. But what i really love is the SALE!! "

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Verified
5/5

2020-11-20

Great Store!

"I always love stopping by this store. Not only is there an awesome selection including sale items but the employees are always friendly and very helpful. "

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Verified
5/5

2020-11-20

excellent

"An excellent attitude to help"

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Verified
1/5

2020-11-20

Returned 99% of my order

"Sizes ran small and quality was poor"


Verified
5/5

2020-11-20

Recent purchase

"The raspberry colored boots are the best"

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Verified
5/5

2020-11-20

Order was shipped fast and so is the credit for my returns!

"I’ve ordered some items already and they ship fast and so is their credit upon my returns. "

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Verified
5/5

2020-11-19

Awesome

"Manager was great!! Will definitely shop there again!!"


Verified
5/5

2020-11-19

Great Service!

"Very helpful and pleasant staff. "

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Verified
1/5

2020-11-19

Problems with customer service

"I had a really bad experience with WHBM. I ordered a lace blouse and when it was delivered the camisole was not included. This is a lace, see through blouse. I was told to return it and the whole product would be shipped correctly. I did as I was told but the second shipment came exactly the same way!!! Waited multiple weeks for this Only to have it delivered incomplete Again! I then reached out to customer service again and have never heard back ! Very disappointing! This is supposed to be a high end retail experience! "

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Verified
5/5

2020-11-19

Great customer service

"I recently purchased a beautiful jacket and shortly after, it went on sale. I called the location nearby in Louisville to see if I could bring it in for a price adjustment. The sale associated immediately did my price adjustment over the phone. Greatly appreciated saving me a trip. This is just one example of great service! I love my Louisville store. Sadly it seems rare to find this type of service anymore. (Paddock shops location)"

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Verified
1/5

2020-11-19

Took 3 weeks for item to ship.

"I ordered an item 3 weeks ago. It never shipped. I ended up calling customer service and they told me they weren’t sure why it had not shipped. Then miraculously i received a notice the next day the item shipped. I didn’t appreciate the dishonesty. Obviously my order was lost and the rep discovered the issue. It would have been nice if they would have been forthright about it. "


Verified
5/5

2020-11-19

Excellent Experience shopping at WHBM...my favorite store!!!

"Almost everything in my closet is from WHBM...I love the store and the selection of clothes is perfect! "

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Verified
5/5

2020-11-19

Helpful. friendly

"Helpful. friendly team at Town & Country, makes shopping fun!
Good selection.
"

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