ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2020-10-14

The employees at my WHBM always greet me by name when I walk in

"This season they have the best designs and styles! I have gotten compliments on everything I have bought! They were so helpful in helping me with sizes and what would look good for my body type!! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-10-14

Lived the pants

"I loved the fit of the pants. They are so flattering and of such good quality. Easy to care for. Will definitely order more colors"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-10-14

Classic!

"Love the fabrics and the finer look. I'm a Vogue woman and White House/Black Market meets my style."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
1/5

2020-10-14

only one item send

"I purchase 2 item and they only send me 1 pc..one item they dont send and they cancelled with out letting me know.
I purchase item so that i can save some shipping fee, since the shipping is not free i pay the whole shipping fee for only one jacket.
instead getting a good deal i pay more expensive.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-10-14

Wonderful service!

"The associate located the item I needed at another store and placed my order so that it delivers to my home. She was knowledgeable, professional and friendly!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2020-10-14

Item was used

"The dress I purchase had stains all over. It seem like it was a returned item that the person wore. This company didn’t take the time to check the item and sold it as is. Knowing we are in a pandemic and return items shouldn’t be sent to a customer. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2020-10-14

"It took longer to resolve the problem but it was done ✅ "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-02-08

Great Quailty, Tailored Fit!

"WHBM never seize to disappoint! I love the tailored fit with cute styles. I always get asked if my tops are tailored. I say no it’s WHBM! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-10-14

My favorite jeans

"I always go to WHBM for jeans! They’ve been a favorite for years now! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-10-14

Sweaters & Tops

"I have bought numerous item from White House Black Market, always fit well and good quality."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2020-10-13

Refund for my return

"I sent back a return at the end of September. It was around September 27. I still have yet to get credited to my credit card. It is now October 13."


Verified
5/5

2020-10-13

Online purchasing

"Easy to deal with my online purchases. Returns or exchanges are also easily done."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-10-13

Very Happy

"All the products I choose were as I expect, very happy"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2020-10-13

Long processing times but good value items

"Order exchanges and refunds took much longer than expected but items are good value for the cost"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-10-12

"The person was very helpful "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases