"Not a good experience. I ordered one composter. They charged my account but did not ship because the item was on back order. I do not believe a business should charge until the item is shipped. After several weeks without any communications from them, I canceled this first order, and ordered a different composter. This one is a piece of junk, and the hatch does not close expect by kicking it into place. There is no return shipping service from this company. The cost to me of shipping it back is prohibitive. I am stuck with it. I will never buy from them again."

"Good service--received in timely manner. A little disappointed with color. Not as darkbrown as pictured. Otherwise satisfied."

"great customer service, products, price, and standard delivery was completed in less than 3 days. i would definitely recommend woodland direct to others. thanx, tm"

"Horrible customer service --- they shipped the WRONG fire pit and it took them two months to respond to repeated attempts to contact them. So I used the one I got and then they contacted to apologize for the error. When I asked for an exchange they refused (because the fire pit was --- USED!), and instead gave me a $50 refund on the product I did not order. They did this after I told them their offer was not satisfactory.

Buyer beware with these turkeys. They ship the products via a freight service and you have limited opportunity to catch a wrong delivery in time. I will never do business with them again.

Update: March 2, 2012.

Ha! Amazing that it took them only 5 days to respond to my opinion here when I couldn't get them to respond to my original complaint via emails and voice mail in December 2011 (not January as Maegan stated). I supplied a copy of my initial complaint from December to the BBB. Am I enjoying the fire pit? Not so much. Not what I ordered and waaaay overpriced for what I got. Woodland Direct sucks.

For those of you considering a purchase, look through the opinions / rating and see how often their poor customer service is listed as an issue. And then look at how many times Maegan has to apologize for the same poor customer service amongst a wide variety of customers. My next fire pit will be purchased someplace else, and I will do a better job of my homework before I buy. It is difficult to work through an issue with Woodland Direct when it takes them two months to respond to a complaint."

"Very fast service. I ordered the glass for my wood stove on Friday late morning and it arrived first thing the next Tuesday. I couldn't believe how fast we received it. We also shopped around and they had the best price. We saved $50 compared to other sites and free shipping over $99 was great."

"Easy ordering, Quick delivery of pellet stove chimney parts.
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"The fireplace screen I ordered was hand made for a larger fireplace opening. It arrived on time, fit perfectly and was finely crafted as advertised. I would definitely use Woodland Direct again."

"My interaction and transaction with Woodland Direct was most positive. Their website was was easy to navigate, and the products arrived very quickly, and were just as described by them. I really appreciated the promptness!"

"I purchased a set of fireplace doors from Woodland Direct. They called to double check my measurements, and to make sure I knew what they ment. I was good on mine and they sent the product in a timely manner. Very nice group. I had no problems with the install. It took 15 minutes to install and 10min to unpack it."

"Easy and painless. I found what I was looking for and bought it. Was informed of the shipping details and arrived earlier than I expected. Each item was packed carefully and arrived undamaged. "

"great product fast shipment"

"Easiest online ordering ever. Fast, easy, nary a problem. This was my second order. Quality workmanship, minimum fuss, beautiful to look at...just what I wanted."

"I haven't installed the gas log yet, but It arrived well packaged and super fast. "

"The delivery time was good for free shipping.I emailed the site for information about which chimney cap to use but still no response.I thought I was getting Champion black stove pipe but they shipped Ventis.Still good quality."

"Great website and broad range of products. This is the second time I've ordered from them. They have products that are difficult to get anywhere other than online."