"Shipping was fast, and accurate!"

"still waiting for the cover for the wood rack."

"I purchased a 25" x 6" chimney liner that was less than 18" long. I was told by csr Yvonne to pull it until it expanded to 25". I had told her it was fully expanded but I followed her instructions and pulled it until it pulled apart. The parts still totalled less than 25'. I was told to return it to the manufacturer at a cost of $20.00. I was then told that they received it and would not replace it because it was 25' long and it was damaged. So now I have spent a total of $144.89 and received only grief."

"Prompt delivery and great service. Highly recommend."

"I am very satisfied with Woodland Direct. Easy to order and prompt delivery.
I am very happy with the fireplace rug and Firm Grip backing. They are everything your website said they were.
Bonnie in OKLA"

"I asked a local company if they could order the chimney brush I needed since it was an odd size. They promised delivery in a week, which became two, then three. I told them if it didn't come in as last promised that I would cancel and order online. It didn't come in. I orderd from Woodland Direct.

Woodland Direct is the opposite of my local experience. I found the item I needed, placed an order and it was at my house on time and as promised. The brush is of superior quality and will obviously last me many years.

Would I recommend Woodland Direct to someone else? Absolutely! What I won't recommend is the local company who kept putting me off with vague promises. Thanks Woodland Direct for delivering as promised! "

"I have purchased products from Woodland Direct in the past. Each purchase has been at the lowest price I have been able to find. Delivery was quick and the product was just as described and pictured. This purchase was just the same"

"CASE # 63372
I was ready to place this order online (11/10/11) so that I could use paypal. I then decided to call in and make sure all items were in stock as was indicated on the website. I spoke to Mark and he verified and assured me all items were in stock.The order was placed directly with him. The website states that in stock items ship in 2 - 3 business days.

On 11/11/11 I received an email from Jason stating that the PelletVent Pro BioFlex Pipe 4" x 30" was not in stock and would not be in stock for a "couple of months".

I called Jason and voiced my extreme displeasure. Jason checked with a warehouse and assured me that the pipe would be in on 11/14 or 11/15 and shipped. Jason said "trust me".

On 11/15 I contacted Jason about the status of Case # 63372. He checked with the warehouse and said the pipe would be in the warehouse on 11/17 after promising me it would be in on 11/14 or 11/15. I asked Jason to send me a 35' pipe since Woodlanddirect showed it in stock. He said that sounds reasonable.

Then Mark came on the line and asked what I wanted to do. I told him to ship me a 35' pipe. He said he would check with the warehouse to make sure they physically have it. He came back and stated that the warehouse stocks none of this pipe, that the manufacturer stocks it and has to be ordered.

Mark now states that I will have the pipe on 11/21. We will see.

11/15 -Update: Mark says no expedited shipping due to cost, will not receive on 11/21 after all.. He did offer a $50 coupon code on my next purchase. What next purchase?

11/16 - update: The bizarre meter is now in the red. Emily emailed and says the item will ship out on 11/18. Should get it in 5-7 days.


Ordering from Woodlanddirect has been a bizarre and very unpleasant experience. How can anyone have any confidence in a company such as this?

Fred G
Clovis, CA"

"Very good experience. Product as billed. Prompt delivery."

"Excellent product - fast delivery."

"Still waiting for my order to ship. Ordered October 23rd 2011 it is now November 12th 2011. I called last week and was told this is a busy time but my order would ship on the following Monday November 7th. I have not received a shipping notification and I am still without parts. I left a message as there is no customer service on Saturday. I plan on cancelling my order on Monday. I would not recommend Woodland Direct. "

"Easy ordering online; technician on the phone could speak American English, answered my concerns in a satisfactory way; the items I ordered came in a reasonable amount of shipping time, and they were not damaged in any way. I have not yet installed them at the time of this survey, but they appear to be well made. I am well satisfied with the value of the products I received for the amount of money I spent."

"I needed to get some stove parts for a project. I called Woodland Direct and was assisted by a very knowledgeable customer service staffer who was able to guide me and suggest what I needed to get the job done. All the parts arrived quickly, well packaged. The install went flawlessly. I am very satisfied and would use them in the future.
-J.D. Baltimore, MD "

" I recieved my order within3days ofordering it."

"Excellent - online ordering a breeze, good selection, and quick delivery. I would order from site again!"