"Woodland Direct had all the parts I needed to install a new chimney liner safely. The website had step by step instructions so a homeowner could do this in a few hour upping was fast and Free and I found their prices couldn't be beat. I bet I saved a thousand bucks doing it myself and my wood stove looks great in the fireplace !!
Thanks Woodland Direct !!
Bob Raby"

"Talk about being a tightwad. I sent a message requesting free shipping on two items that total $98. They offer free shipping if your total is $99 or more. I was only off by $1 and their shipping fee was $9.99. Their response was:

Unfortunately we cannot manipulate the system. I recommend getting a pair of hearth gloves or a cleaning product to get you over the $99. Sorry for any inconvenience.

uh...you can't manipulate the system...instead you offer to have me buy a pair of gloves that is over $20 just to get free shipping. Give me a break!"

"The fireplace doors are great and delivered in time. The only problem I had was that I never received a shipping confirmation and had to call to find out what was going on. "

"I am a construction contractor. I purchased an EcoSmart XL900 burner from Woodland Direct and paid extra for overnight shipping because my customer needed this product as soon as possible. I was informed that the order mistakenly shipped via ground resulting in an unnecessary five-day delay in the arrival of my order. Though the company refunded the additional $50+ in shipping costs, the additional delay caused unnecessary strife with my customer."

"we had a problem with shipping of our order (probably not Woodland's fault) and they fixed it pronto."

"I ordered a fireback on Saturday in New Jersey and it was delivered with free shipping by the following Wednesday, despite advising of 7 days for shipment. It was a pleasant surprise and the product is as advertised. Thank you "

"This is an outstanding seller. Quick delivery, wonderful product (I bought fireglass), and turnaround time on a customer service question that was less than an hour. Might have been less than 30 minutes! I've bought from them twice and will definitely revisit the site. If I could give them more than 5 stars, I would. And I'm very picky."

"did not get my whole order.believe i ordered a new hose for my ash vac .any word on that?"

"Very good. Order was acknowledged and shipped promptly"

"Ordering was easy and I received my order in 4 days."

"I had an issue with only 1 of the 2 items arriving in the first shipment. However, the 1st item arrived very quickly and when I contacted woodland direct, they promptly over-nighted the missing item so it did not impact my scheduled job date. Their customer service responded quickly and was very helpful. They even followed up with an email to confirm the warehouse was shipping the item immediately. Overall, I was happy with my experience despite the initial hick-up."

"Great! Website was easy to navigate. My order arrived quickly and in good condition (considering the size of the box!!) and my rain barrel was as expected. Had to wait a month for the awning people to come and install a new awning and an additional down spout for the rain barrel. Everything connected easily and the rain barrel filled up after the first rain. No complaints! If the need arrises will definately use again!"

"Excellent! I will continue to use Woodland Direct for any future needs."

"I recently placed an order with Woodland Direct for fireplace,hearth,chimney,stovepipe,and accessories. The stove and hearth arrived quickly but both were damaged. An adjustment was granted for the stove but not the hearth. The triple wall was OK but the duravent stove pipe arrived damaged. I reordered a telescopic section for replacement and it arrived damaged too. I am still trying to get adjustment for the hearth and have tried two times to get them to process the return for the damaged pipe with no result. I'm ready to try again and if not successful will go to the consumer protection agency for resolution. This company sucks for customer service and do not order duravent double wall.....it will likely arrive damaged delaying your project."

"Very good. THey ha what I needed it was easy to find on their web sight and they had prompt service."