"We would NEVER use woodland Direct again! We placed our order for a hearth pad on Oct 3rd and then expected delivery that week here we sit on Oct 12th and are now getting word that our nearly $500 item will not be here until Oct 27th! An entire month in cold weather to have our newly purchased $3,000 pellet stove sitting here waiting on a pad I COULD have bought locally!! Super disappointed! Ps...customer service was very unhelpful aswell!"

"It was easy to shop and find what we wanted."

"Very good. We like the product. It was delivered very promptly"

"Woodland Direct was very easy to deal with. Their website was easy to use and contained all the necessary information. Ordering the product was easy, it shipped on time and actually arrived at my home a day early. product packaging is excellent. Product quality is also excellent and I look forward to using it for years to come. I will recommend Woodland Direct to my friends and neighbors."

"Ordering was easy; composter arrived quickly. It was NOT easy to put together..one part was broken and another was bent; another piece looked like it had been warped/melted from contact with too much heat.
I REALLY have been looking forward to getting a composter; I hope this works well."

"Woodland Direct had all the parts I needed to install a new chimney liner safely. The website had step by step instructions so a homeowner could do this in a few hour upping was fast and Free and I found their prices couldn't be beat. I bet I saved a thousand bucks doing it myself and my wood stove looks great in the fireplace !!
Thanks Woodland Direct !!
Bob Raby"

"Talk about being a tightwad. I sent a message requesting free shipping on two items that total $98. They offer free shipping if your total is $99 or more. I was only off by $1 and their shipping fee was $9.99. Their response was:

Unfortunately we cannot manipulate the system. I recommend getting a pair of hearth gloves or a cleaning product to get you over the $99. Sorry for any inconvenience.

uh...you can't manipulate the system...instead you offer to have me buy a pair of gloves that is over $20 just to get free shipping. Give me a break!"

"The fireplace doors are great and delivered in time. The only problem I had was that I never received a shipping confirmation and had to call to find out what was going on. "

"I am a construction contractor. I purchased an EcoSmart XL900 burner from Woodland Direct and paid extra for overnight shipping because my customer needed this product as soon as possible. I was informed that the order mistakenly shipped via ground resulting in an unnecessary five-day delay in the arrival of my order. Though the company refunded the additional $50+ in shipping costs, the additional delay caused unnecessary strife with my customer."

"we had a problem with shipping of our order (probably not Woodland's fault) and they fixed it pronto."

"I ordered a fireback on Saturday in New Jersey and it was delivered with free shipping by the following Wednesday, despite advising of 7 days for shipment. It was a pleasant surprise and the product is as advertised. Thank you "

"This is an outstanding seller. Quick delivery, wonderful product (I bought fireglass), and turnaround time on a customer service question that was less than an hour. Might have been less than 30 minutes! I've bought from them twice and will definitely revisit the site. If I could give them more than 5 stars, I would. And I'm very picky."

"did not get my whole order.believe i ordered a new hose for my ash vac .any word on that?"

"Very good. Order was acknowledged and shipped promptly"

"Ordering was easy and I received my order in 4 days."