"Still waiting for my order to ship. Ordered October 23rd 2011 it is now November 12th 2011. I called last week and was told this is a busy time but my order would ship on the following Monday November 7th. I have not received a shipping notification and I am still without parts. I left a message as there is no customer service on Saturday. I plan on cancelling my order on Monday. I would not recommend Woodland Direct. "
"Easy ordering online; technician on the phone could speak American English, answered my concerns in a satisfactory way; the items I ordered came in a reasonable amount of shipping time, and they were not damaged in any way. I have not yet installed them at the time of this survey, but they appear to be well made. I am well satisfied with the value of the products I received for the amount of money I spent."
"I needed to get some stove parts for a project. I called Woodland Direct and was assisted by a very knowledgeable customer service staffer who was able to guide me and suggest what I needed to get the job done. All the parts arrived quickly, well packaged. The install went flawlessly. I am very satisfied and would use them in the future.
-J.D. Baltimore, MD "
" I recieved my order within3days ofordering it."
"Excellent - online ordering a breeze, good selection, and quick delivery. I would order from site again!"
"I was very pleased with the selection of products as well as the ease of order placment. Delivery was within three days without complications. I will,in the future order more from this company and will indeed recommend it to my friendas"
"You Have sent my 252214318"-30" Premium Double-Wall Black Stove Telescoping Pipe - 6" dia.Diameter:: 6" and my 252213545º Premium Double-Wall Black Stove Pipe Fixed Elbow - 6" dia.Diameter:: 6" to candia GA according to fed -x my address is candia New Hampshire . Please send me these items again and do not have me wait until they come back to you before you send them out . Edgar B.
Your order no. ***-***-**** has been received.
Order Summary:
Item #DescriptionOptionsQtyRateAmount
252214318"-30" Premium Double-Wall Black Stove Telescoping Pipe - 6" dia.Diameter:: 6"1$83.00$83.00
2522171Premium Double-Wall Black Stove Pipe Stove Adapter - 6" dia.Diameter:: 6"1$29.00$29.00
252213545º Premium Double-Wall Black Stove Pipe Fixed Elbow - 6" dia.Diameter:: 6"2$39.00$78.00
2522167Premium Double-Wall Black Stove Pipe Masonry Adapter - 6" dia.Diameter:: 6"1$41.00$41.00
2522187Premium Double-Wall Black Stove Pipe In-Line Damper - 6" dia.Diameter:: 6"1$41.00$41.00
Tax0.00
Total$272.00
Now I get an answer to my e-mail that I have to wait until the nov 12 to receive the items I ordered I will not be ordering from your company again "
"Purchased a cozy-grate heater online, it was quick and trouble free, The item arrived via ups in a couple days, Overall it was a positive experience"
"If you want your item soon, shop elsewhere. I was not aware that items that are in stock take 5-8 work days just to ship."
"color was not match,color on web site poor.i will repaint to propery match"
"Sales and Customer Service were very helpful. They researched diamensions for me and also after 24 hours of the order they placed a secondary order and added it to the original thus saving me additional freight charges. The day of installation I needed additional help and the technician was right there on the other end of the phone with answers and explanations on how things connected. They even emailed an additional diagram of how to connect and install the liner. I could not ask for better sales, service and product."
"Every part of the experience was excellent. The web site was easy-to-use and informative. The product was efficiently shipped arrived on time and the directions were straight forward."
"I really can't comment yet. I ordered an ash vacuum one week ago oday and I have not heard anything about it shipping. I called the company today and the sales person stated he could not help me; that I needed to talk to customer service...which was closed today. He pulled up my order, stated the vacuums were in stock, but there was no tracking number. So bottom line is I have no idea about the product and I'm not feeling real confident about the company who accepted my payment a week ago and hasn't sent the product out. "
"You should tell your sales people of the shipping agreement.
When I purchased my wood stove I was told that the stove would be delivered by a small box truck with tailgate service to my house and not to the curb. I had a long conversation with the sales person about my driveway being flat and 650' long and that the delivery truck had to be small enough (and I emphasized no tractor trailers) to drive down the driveway and unload the stove at my house. I was assured and reassured that this would be the case after telling them of a delivery 3 1/2 years ago of a wood stove to my current house (a steep 1200' driveway) where I was promised a small truck with tailgate service to my house. After many calls and much time it was finally delivered to my house in a small truck with tailgate service.
After many ignored phone calls to Woodland Direct, both messages and to workers, I arranged directly with the shipper to deliver the stove on Monday 11/7/11 with a 28’ box truck (tractor trailer) with a lift gate. The builder of the house will be there to receive and get the stove into the house. I may be there to see the delivery.
I am very disappointed in the misrepresentation of the shipping by the Woodland Direct sales people – I talked with two sales persons before placing the order – and their subsequent lack of response to my phone calls.
Post review comments:
Now that I have submitted this review I have gotten the attention of Maegan at Woodland. She has looked into the problem and has done what she could to remedy the delivery problem. If it were not for my builder providing a truck and manpower, I would not have been able to receive the stove or hearth without renting a truck and hiring movers.
My word of caution in dealing with Woodland is to get any delivery requests (or any other requests) in writing. The wood stoves are very heavy and in cases like mine it is necessary to deliver the stove in a small truck with a lift gate. The products they sell are of good quality and value and I recommend Woodland."
"I have ordered from Woodland Direct for the past few years and the product is always delivered quickly and undamaged. Their pricing is very reasonable and the product is always top quality."