"I had an issue with only 1 of the 2 items arriving in the first shipment. However, the 1st item arrived very quickly and when I contacted woodland direct, they promptly over-nighted the missing item so it did not impact my scheduled job date. Their customer service responded quickly and was very helpful. They even followed up with an email to confirm the warehouse was shipping the item immediately. Overall, I was happy with my experience despite the initial hick-up."

"Great! Website was easy to navigate. My order arrived quickly and in good condition (considering the size of the box!!) and my rain barrel was as expected. Had to wait a month for the awning people to come and install a new awning and an additional down spout for the rain barrel. Everything connected easily and the rain barrel filled up after the first rain. No complaints! If the need arrises will definately use again!"

"Excellent! I will continue to use Woodland Direct for any future needs."

"I recently placed an order with Woodland Direct for fireplace,hearth,chimney,stovepipe,and accessories. The stove and hearth arrived quickly but both were damaged. An adjustment was granted for the stove but not the hearth. The triple wall was OK but the duravent stove pipe arrived damaged. I reordered a telescopic section for replacement and it arrived damaged too. I am still trying to get adjustment for the hearth and have tried two times to get them to process the return for the damaged pipe with no result. I'm ready to try again and if not successful will go to the consumer protection agency for resolution. This company sucks for customer service and do not order duravent double wall.....it will likely arrive damaged delaying your project."

"Very good. THey ha what I needed it was easy to find on their web sight and they had prompt service."

"We ordered a firepit which arrived without one of the necessary screws. Contacted them three times to ask them to send the missing part. They sent a package of parts. None of them was a screw. Wrote back and called and they sent a screw. Unfortunately not the one needed to put the pit together. We are now in the process of asking them to try again. Don't order here. They can't even figure out the most rudimentary mistakes. "

"I learned of Woodland Direct from my neighbor. I reviewed the website and found the fireplace damper I was looking for. The price was good and the shipping timeframe seemed very reasonable. Therefore, I ordered the products I needed, which was a very easy process. I received confirmation of my order right away. I was very pleased to receive both items within 4 days of ordering them.

I would definitely order from Woodland Direct again and will also suggest them to my family and friends!
"

"While I haven't yet opened up the box, my experience so far has been great. Submitted my order online, it shipped out right away, and arrived before I expected it. What more can you ask for?"

"It was a positive experience. "

"Great. I like the EZ junior composter. I was a bit surprised that the box was delivered completely open, but everything was inside, so no big deal."

"Experience was excellent in every way. I will use them again for fireplace products."

"Excellent -- the product was delivered on time, packaged well and as ordered."

"Great. Good service. The item was as described.
I will do business again with them.
Thanks"

"I ordered (2) 28" Cast Iron Basket Fireplace Grates
Item#:1311001) from Woodland Direct, since they were the only online retailer I found that carried the 28" cast iron grate I was looking for. It seems as though the 28" heavy cast iron is being phased out for the 27". The product being offered by Woodland Direct appeared to be the same as I purchased in previous years from Northline Express, another online dealer. The price was comparable.

Upon receiving the 2 grates a few moments ago, the quality of one of the grates is far below what I expected! The cast iron is dimpled, pocked, and bubbled. The manner in which the 2 grates were packaged was very sub-standard in my opinion. They used 4 boxes taped together by clear packing tape to contain 70lbs. of heavy duty cast iron. The boxes were coming open and barely holding together when FedEx delivered it. It is a good thing the items were cast iron, if not, the way they were packaged certainly would not have kept the items from being damaged."

"The item was shipped promptly."