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Verified
5/5

2004-11-01

"Awesome. They are like a dream come true. Always have the best deals on the stuff you need. A++++. The name says it all: WOOT!!"

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Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Being knowledgeable
Resolving problems
Making decisions on their own
Being easy to reach
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
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Verified
5/5

2004-11-01

"As Promised I received the item I ordered, and in a fairly reasonable amount of time."

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Overall quality of the company
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Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
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Verified
5/5

2004-10-29

"Phenomenal price for a decent case. I have yet to be disappointed by any of my purchases there."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
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Verified
4/5

2004-10-29

"Overall, I've had very good luck with Woot. However, on my most recent purchase, the shipping notice went out, but the package sat in the warehouse for another week before it was found and shipped. I was in talks with the support staff and my contact seemed nice, however, the only response I would ever get was "We'll get back to you." For 4 days. I only found out that my package had shipped because I had been checking the traking number daily since it was supposed to have shipped. However, this incident aside, I am fairly content with Woot."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being trustworthy
Being knowledgeable
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-10-28

"wow these guys are so cool. placed 7 orders with them already. 1 time fedex screwed up and shipped me only 1 out of the 2 items i got. woot got right on it and fixed the problem. another time they sent me a free t-shirt that I really wanted, how do they know... this is the best company i have ever dealt with. they make buying fun. 1AM est time im racing for the first post... woot!!!!"

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Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Being easy to reach
Being trustworthy
Making decisions on their own
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-10-06

"I got the flying saucer in less than a week, not bad for $14.99."

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Verified
5/5

2004-09-21

"Ordered an external DVD R/W; price was unbelievable, and it arrived within 2 days of my order (only $5 for FedEx shipping!). Product works wonderfully; great customer service & price. Will order from www.woot.com again!"

Detailed Review Benchmark + -
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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
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Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
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Verified
5/5

2004-09-21

"Both me and my GF have our accounts at woot. been watching woot since day 1. bought a bunch of stuff so far, always happy with what i got, even to this one time "bag of crap" they sold. only complaint is that they seriously need better website construction. missed out on a couple deals i'd like to buy because of website problems."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
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Making decisions on their own
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Verified
5/5

2004-09-16

"I have completed four orders with Woot and have been very satisfied with the items that I have received. All item have been exactly as advertised on their website. I have received all orders within three business days from TX to WA. Woots prices and shipping costs are very low. They state on their website that they are not a customer service based company however, A mistake that I made in the ordering process on my second order was quickly resolved via email. Other questions that I have asked via email were answered in hours, not days or never like many e-tailers that I have dealt with. Woot is a outstanding and unusual web seller. Do not be afraid to place an order with this company."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
Being easy to reach
Being knowledgeable
N/A
Resolving problems
Making decisions on their own
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Customer service resolving problems
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Verified
5/5

2004-08-29

"Excellent company to deal with. I bought a mouse, it ended up breaking after 30 minutes, I was worried about refunding/rma's, but after an email, I was told I would get refunded my money.

No complaints, and I plan on ordering again from WooT, just hopefully with beter results on the products end, not theirs.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
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Overall web site
Web site being easy to use
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Verified
5/5

2004-08-18

"What can you say about w00t. They sale one producat a day, and deliver via Fedex. Made multiple purchases and have always known exactly what I bought for an ounstanding price. I would recommend any of the w00t deals, and it seems that for the most part they rectified the ti4200 problems. Overal a great bargain with good service, hard to beat."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
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Verified
5/5

2004-08-15

"Like some others, I ordered 2 of the video cards they had for sale. They shipped within 1 day, and arrived quickly and well packaged.

I haven't had a chance to test the video card, but found out that Woot had had some people that had bad ones, and offered a full refund, a $15 credit back to all customers that didn't take the refund, and made certain that the manufacturer would honor the 1 year warrantee on the cards.

I challenge anyone to find another online retailer that would bend over backwards to make certain that every customer was satisfied on a deal that went wrong for a few people. Especially when they state on their site that they don't (normally) do refunds!!

To me, my impression of this company is embodied by their name.....WOOT!! :)
"

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Verified
5/5

2004-08-14

"Item was shipped quickly, and tracking number was emailed to me.

Others below had trouble in that they received a used or defective video card. Some posted negative feedback here before Woot could respond. Woot was quick to resolve this issue, including offering a full refund (including all shipping costs) for defective/used cards. They also offered a $15 refund (mine came today) to all who kept the card. Woot may have made a mistake, but they were good in managing the problem.

I was satisfied, and give them high marks.
"

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Overall quality of the company
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Is committed to quality products and services

Verified
4/5

2004-08-10

"Bought a BFG TI4200 video adapter, received a used one. It installed ok. This is my first experience with Woot.

Woot debited my credit card $15 to compensate me for them sending a used instead of new card.

I'll now jack up my opinion of Woot.

Bought a few more items from Woot - complete positive experience.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Ease of ordering online
Overall product shipping and delivery process
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Ease of checking delivery status
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Delivering products damage free
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Verified
1/5

2004-08-09

"Purchased what I thought was going to be a new ti4200 video card. Instead, I received a refurb in a generic box.

The card was also DOA, as the fan was completely nonfunctional.

Nowhere did they indicate this card was going to be a refurb. I'm very dissatisfied, and will take this up with my cc company.

I would recommend you think hard before buying something from a company that pulls this kind of stunt.

Edit: They refunded all of my money, and they paid to have the defective card shipped back to them.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being trustworthy
Being knowledgeable
Resolving problems
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site