"Before I placed my order I was told that it could be shipped by US Postal Service air mail to Guam. If that had not been the case I never would have placed the order with your company. Air mail takes 5-7 days. Surface mail takes 4-6 weeks. I had already declined to do business with one company because they would not ship by air mail.
My order was placed on 8/12. It was not shipped until 8/27. It was only shipped then because I checked on why it had not been shipped yet. I was told there was an issue with how the order would be shipped. Yet no one from your company tried to contact me to get the shipping issue straightened out. I guess you were content to let the order sit there until I called. That is poor customer service.
When I called on 8/26 to check on the order status I was told you would send me an e-mail about how the order could be shipped. When I called the next day I found out the order had already been shipped without notifying me that it would come by surface mail. I would have cancelled the order rather than have it shipped by that method, but never got the chance because you did not follow thru with the e-mail. Someone made that decision without my approval.
Needless to say, with the poor customer service and being misled on how the order would be shipped, I will not do any further business with your company and recommend that no one else do business with you. This has been a most disappointing experience."
"I will never order from this place again! I placed an order for a T-Shirt on 8/9/15. I'm still waiting for it to be delivered. I spoke with someone in customer service regarding my 1 t-shirt order and he could not tell me when it would be shipped out. When I place the order the shipping charge was over 10 dollars. The shipping time was to be 3-7 business days. As of 8/28, I'm still waiting and customer service told it would still be 3-5 more business days. It can't be that hard to pack a t-shirt and place a delivery label on it. As of now, I'm considering cancelling the order. I've purchased t-shirts and clothing from England that took less time being delivered."
"I would have rate you with 5 stars but I'm a little bit upset because my country does not appear anymore on your country billing list.CW Curacao former Netherlands Antilles."
"Great website to order jerseys no need to sign up great authentic jerseys I love ordering from this website I trust it I ordered before fast delivery great products "
"lots of coupons on the web, but this site says they are all expired, yet none have expiration dates.... :(
not a fan"
"Horrible service. Ordered a USWNT Hearh jersey for my 12 year old daughter on August 10, 2015. Paid for next day shipping so it would get here before we go to see the team in person on Sunday August 16th. Over $33 in shipping and they did not even ship it until August 14th so it will not arrive until Monday August 17 th according to FedEx. When I called customer service, Clinton tells me it was a customized order. I didn't customize it with my daughter's name, I ordered a player's jersey name and number. I will never purchase anything from them again and will make sure that everyone I know hears how horrible they are. "
"We still have not receive our order placed in June. It has almost been 2 months! "
"Website was very easy to navigate and I found what I was looking for right away.
The price of the item I needed was cheaper than a couple of other sites I tried plus the item
was out of stock. "
"Incredibly slow is an understatement. "
"I find ridiculous how I payed 11.99 for shipping for just one jersey. Aside from that , after the 3-7 bus days I was promised the shirt has yet to come. I also decided to call to see what was going on . Apparently they told me it would take longer because the shirt was "custom" when all it had was a "gold cup" patch that I though already came with the jersey which is why I payed 109 for shirt in the first place. This made me really question their authenticity of the things on the website. this most likely is the last time I'm going to order form here. "
"Word Soccer shop is always my go to site when purchasing anything soccer related."
"Lots to say: at first, this was a tough situation! For some reason, the order I placed last week did not go through, and I did not receive a notification that there were any issues. I needed my purchase for this upcoming Friday, so I called in. I am SO glad I called in to check on everything. Your rep, Quinten Carter, went above and beyond for me. Because of the processing issue, I wasn't going to receive my item in time for the match I was going to, and I was very upset. He took my number, and called me back with the problem fixed within 45 minutes! I am even getting my order in time for the match! I will absolutely be ordering again from WSS, they are fantastic! "
"I was sent the links on what to order, so the process was smooth.
I am not used to paying shipping on my internet orders due to a variety of memberships, etc. I thought 8.99 was high for two small items and the price was over $50.00 , the usual break for free shipping.
I will be glad to take a credit on this shipping if you reconsider.
Unfortunately items are not otherwise available.
I am unable to complete the ratings below yet not having received the products."
"Very easy site to use, and great deals too."
"I ordered 2 shirts on 7/9/15 of the USA soccer tee shirts item#83442 XXL and item#83442 L. I finally received them yesterday, 7/21/15...I did receive an email stating they were on back order, so that's not the issue. The issue I have is that I received a Small instead of a Large and both shirts were wadded up into a ball and placed in a plastic bag!
"