"Keith Buster is fantastic. I spent 3 hours with the VCR Commander packaged instructions with no success and I'm an electrical engineer. 5 minutes with Keith and it is working like a champ. His communication skills and ability to sooth my frazzled nerves was exceptional and should be the standard to which all tech. support personnel are compared.
Sincerely,
Ken Bernacky (now a happy X10 customer, & soon to purchase more of your products)
President, Stereo Surgeons, Inc. "
"1. No long wait time to get to a voice :-)!!
2. Aaron
- knows the product line
- has a **very** pleasant telephone manner and voice
- made suggestions for other items which might interest me but did not harrang me when I wasn't interested at this time
Quick and painless purchase :-)"
"X10 representative Tammra Stanley is an outstanding tech. and saleswoman. She made my X10 purchase and tech support a breeze. I hope her employeer appreciate her work and knowledge. Thank you for such a plesant experience. Truly TSgt. Mark A. Rubio, USAF"
"Tammra Stanley at X10 went the xtra mile to provide friendly, patient, and knowledgeable support. Because of my experience with Tammra, I would rate X10's support and service as excellent. "
"Recently, I tried to download the software from the X10 site to complete my recent purchase.
I called the toll free support number and was
helped by Tammra Stanley, who within a few minutes, solved the problem.
X10...Prompt and Courteous Support.
Ben Smith"
"Aaron S. recently assisted me in order some more X-10 products. He was very prompt in returning my questions and calls. Aaron was very polite and knew all the answers to my questions. Aaron made my order very quickly, and correctly. I will be willing to purchase more, if Aaron will be still be assisting me, as he made me feel important and willing to do what he can for me.
Thank you X-10 for keeping sombody that knows what there doing on your team, thank You Aaron
Miguel Camacho "
"I had the great opportunity to speak with Eric Boyd in your tech support department who really helped me understand the product and the pros and cons of each device. Eric did a great job with customer service and conveying the technical aspects of the product to a novice. I would highly recommend this product to other people."
"Chris Moist was very helpful guiding me through the purchase process and answering my questions. I would specifically ask for him again and recommend him to x10 purchasers especially new ones like me."
"I have been very pleased with Chris Moist. He has high "PR" values with the public. He makes you feel relax and take his time to explain in detail the product you want and the extanded warrantyPlus plan.
Compare to other sales person that I dealed with in my life, " I am 51yrs old ", he made me feel like a person not like a sale. I invite everyone to ask for Chris Moist and have the same experience I had. Thank You very much Chris and continue your very good work, we need more people like you. Have a nice day.
Richard R."
"This is my order confirmation order, which was shipped today, Nov 15th. Do not have invoice # yet.
I was helped by Aaron S. who was extremely helpful and patient as I am one of those computer illiterates. One of the nicest people I have dealt with in a long time. I had to go back and look up item numbers etc but everything turned out fine and is on the way.
If this gets to his boss, who is a real promoter, tell him he is really missing the boat by not selling the Smart Home for Dummies book. It will be a necessity for me. I can't believe he is not selling it! It's a natural and would be on just about every order."
"I'm a homeowner who just bought a security camera system from X10. Carey C. of X10 Sales
was extremely helpful and handled my phone order quickly and professionally and was able to answer all my questions. I was very happy with Carey's service."
"Although all company reps tried to be helpful, my best experience was with Chris Moist. He was very knowledgeable with practical information that help in actually getting the x-10 equipment up and running. It was a pleasure to deal with someone that made the experience easier rather offering very technical solutions that consumes a great deal of time that I don't have to spare. For new-comers to the work of automation products, the best way to impress and get return customers to get them up and running in a timely manner
Thanks Chris for the help.
Also, in the customer service dept Tammra was very helpful. "
"Excellent!Excellent!Excellent!- Chris Moist my sales rep was the best I have dealt with yet! Took the time to help me make a very useable and "COOL' camera system that I will be able to integrate with my TV, VCR, Desktop and Laptop computers...a complete system at a great price! I even called him back with a question or two and WOW! he even made me feel even more satisfied...
I'll do it again soon! Thanks so much."
"This transaction-My first went very smoothly-My representative-Aaron Simpson-was professional thoughout our dealings and was a great asset setting up several phases of my account and startup offering X10 products for resale and installation from my business location."
"Tyson Allen did a wonderful job of answering my questions and getting me the best deal possible on my purchase."