"Tammra Stanley was very helpful providing answers to my many questions about X10 products."

"!! Personal alert system !! Buyers beware !!
I intended to buy a personal alert system, which dials user-preset phone numbers (eg. a relative) in case of emergency when a remote control pendant is activated. X10 has two models of these automatic dialers on their website - PA5800 is one I described above ("_UN_monitored" model), and PA9200 which has only one preset and unchangeable phone number to call a monitoring company ("monitored" model). I notice the price of both models are the same, $49.99. I ordered PA5800 the "_UN_monitored" model because I don't want to pay monthly fee for a monitoring service. I was quite sure I did not order the other model, and I was stupid enough not to check the order sent by X10 to my email (which actually said I ordered PA9200).
They sent me the PA9200 "monitored" model, with an application form for the monitoring company. There is an interesting note on the invoice: "Please note: the model numbers of some of the items you received might not match the model numbers of the items you ordered. Please be assured that the items shipped to you are equal to or better in function than the items you ordered"
These people try to scam you right from the beginning!!
They deliberately make the two models the same price. They deliberately switch the model number so that whether you are ordering the "unmonitored" or the "monitored" model, you always get the "monitored" model, counting on people not reading the order thoroughly.
Even if you argue you did _NOT_ order the other model, they will blame you on pressing the wrong buttons! Remember you never see the final order sheet until your credit card billing has been approved.
This is their way to advertise for the ORCA monitoring company, Seattle, WA, for free. The machine is only set to dial their phone number and no other ones, and you cannot change it!
After reading some of the negative reviews, I am not even bothered sending the stuff back for refund - I don't want to waste my time or get vouchers to buy more useless scam stuff from this company. Consider this a good lesson!"

"I called in for two reasons,a credit for a defective product and a problem I was having with the Active Home Pro Software(Macros). I have been reading your feedback forms on your website to find the solution to my problem and must say I was not encouraged by the responce that other customeres have left. Well today must be my lucky day, because I got an X10 support tech that was my savior.Tammra Stanley not only solved my return/refund problem she went out of her way to solve my Software problem (Macros), which turned out to be my fault because I programed the Macro wrong. When all was said and done Tammra soleved all my problems and sold me an X10 software plug-in(Smart Macros).I have to say THANK YOU Tammra and X10 you have provided an outstanding product and a support service that is unheard of for the price I paid.
A HAPPY X10 Customer
David C. Bowen"

"X10.com continues to be my number one source for provding my customers with the home security and automation resources that they require. For the selection, qaulity and price, there is none that compare with X10.com. Mr. Chris Moist, my sales rep for X10, is genuine, knowledgeable, and makes me feel like I am his only client. He continues to provide me with professional care and works to get me the right product for the right price for each of my particular installation needs. If you are shopping for Home security or automation, you can't go wrong with X10.com !"

"I just talked with Tammra Stanley over my order. She was pleasant and quick to answer all my questions. Because of her attitude I am confident I made the correct purchase from X10. Keep her around, give her a raise, she is the type of customer service rep needed for a successful business!
Thank you...and please Thank her for me again.
Mac,
****@****
if you have questions."

"I had a problem ordering from one of the x-10 websites.

Tammra Stanley was a gem in working out kinks in ordering, and she followed up by email. When one item on the order didn't get shipped, a different CS rep was unhelpful, even surly, insisting I pay additional shipping to get the item.

I contacted Tammra, who took care of it immediately. I will continue to be a customer due to her tangible customer care.

"

"Ordered a Razer Diamondback mouse on 9/9. I was on a tight budget, price was critical. X10 was $10 cheaper than my favorite online vendor, and about $6 cheaper than average. This was my first order on X10. I will never, ever order anything from them again. You should know that this was ordered through what they referred to as X10 Marketplace, which has since been removed from their website. However, after my dealings with them, I would not do business with them in any way, shape, or form. I will summarize the problems, and then provide details for the curious:
- Billing mistakes
- Atrocious website
- Inability to status order online
- Slow shipping
- Unresponsive, unhelpful customer service
- Abysmal return process

1. Billing Mistakes
Their billing is disastrous. I placed my order on 9/9. I wasn’t billed until 9/13. Unfortunately, they billed the order 5 times that day. To their credit, they caught the mistake and corrected it. Of course, they corrected the wrong amount. Everything wasn’t correctly resolved and billed until 9/15, 6 days after my order was placed.
2. Atrocious website
Luckily, I found my item using an online pricing engine that provided a direct link to the item I wanted. Otherwise, I never would have found it. Their site looks like a giant pop-up ad. It is very difficult to navigate and extremely obnoxious to view.
3. Inability to status order online
Trying to status an order with X10 is impossible. On 9/14, 5 days after placing my order, I attempted to status my order using their antiquated online order status system, which consists of you emailing them your order number and them emailing you back – supposedly within 10 minutes. I attempted the online order status again on 9/16. I never received a response to either request.
4. Unresponsive, unhelpful customer service and slow shipping
After my initial failed attempt to status my order online, I called them. They could not tell me if my order had shipped or when it would ship. They only knew it was in process. They said I would receive an email when it went out. With no word by 9/16, I tried the email status again. No response. On 9/19, now 10 days after placing my order, I tried their “customer service” again. Again they were unable to give me any useful information other than telling me that it usually ships within 2-3 days of being billed and that I would get an email when it was sent. The 21st rolls around. I’ve been waiting for my order to ship for twelve days. I repeat the fruitless process of calling customer service. This time I at least get someone that can tell me that the original shipping warehouse ran out of this item and it was reassigned to another warehouse. Finally, on 9/23 I received an email with my tracking number. Of course, I had already received the package at my home earlier that morning. My order took two weeks to ship and not one person I spoke to seemed to think that was odd or was concerned enough to make a phone call to find out what was happening with my order.
5. Abysmal return process
Fast-forward a month. Mouse starts tracking randomly to the right. Contact Razer. They confirm it needs to be replaced. Submitted RMA online to X10 on 10/18. With no reply by 10/20, I called X10. I was informed that because this item was shipped from a 3rd party warehouse, they need to get the RMA from that 3rd party before they can give it to me and it will take slightly longer. Still no word by 10/25. Another phone call. Another brush off. At least this time it comes with an apology. November 4th, still no RMA#. Another phone call. After holding, William told me that his supervisor, Jesse, would send me an email within 30 minutes. 30 minutes turned into 5 days. 11/9 I make another phone call. Jesse is still working on it. This time I get it later that day, a full 3 weeks after requesting it. Mailed return on 11/10. Received at warehouse on 11/12. No word on 11/17. This time I get the only person in X10 that seems to care – Dannett Cage. She was very helpful. She took ownership, responded to emails twice within a matter of minutes, and returned my phone call promptly. Unfortunately, on 11/21 I received email saying that after all this they won’t be able to replace my item and will be issuing me a refund. What? It took over four weeks for them to tell me to get lost? Called and spoke with Jesse. He confirmed that they no longer have relationships with the shipping distributor and therefore can only offer a cash refund. Expressed frustration that it took 4 weeks to figure that out.

Jesse offered a $50 gift card toward future X10 purchases. I declined on the basis that I will never do business with them again. Nothing went right from start to finish. Of the many people I spoke with during the initial order period and the RMA process, only one actually seemed intelligent enough to recognize that a problem existed and was willing to put forth a little effort to help. Worst online ordering experience ever!!
"

"Aaron did a fine job when placing my recent order, he assisted me in determing the appropriate item as well as identifying the best price.

Thanks

Bob"

"I had Aaron as my customer rep that helped me through the whole process and got me the best package for my money and helped custimize my order for my application. He was honest with me that he did not know all the answers to my questions, but he quickly connected me with william that did know the answer.

Great experence"

"she was and is the nest and smartest tech woman
that X10 has

Thank you for your time i know its very valuable
"

"I received service on your Web Site from Wes Howlett and he was of great help with my problem! Thank You!!!"

"Extreemley helpfull and courteous,
Thanks! Aron Simpson"

"Bought this system after comparing prices and features locally with the "big box" companies. Received it in a couple of days.
Instructions are minimal, found better information via FAQ artiles. E-mailed customer service on two occasions. "Will answer in less than an hour" usually meant overnight, sometime the next day.
I suppose it's like most tools and equipment, you get what you pay for. "

"Tyson was very helpful when I called in to place an order. The product was exactly as described and worked well. I really like the remote control extender. However, the wireless video sender/receiver unit was good, but it operates on a 2.4 ghz band which has a lot of competition in my home. When I disconnected all "competition" the picture and sound was great!"

"Good experience, My home will now be secure enough to make me feel comfortable. There is also a fun side of playing with the products and feeling a little James Bond."