"I had a positive experience buying from these merchants. I am an American living overseas, and they worked with me to provide a modded xbox and international shipping. Would do business again."

"I ordered a chip and a hard drive, and after hearing horror stories about this company on the web, I tried to get order and/or shipping info from them. It was a total nightmare, and I had to go through all kinds of things just to talk to them (they were only available via IRC). And every time, somebody promised that the order would ship that day. Just when I was about to give up, the order arrived without any advance notice from the company.

I suspect that Xbox-Modchips had problems with their vendor in the US, and they definitely had poor communications.

Ultimately, the product was fine, and I got it in a reasonable time. But I had to worry and sweat about it, and there was no assurance from company reps about my order questions.

I don't think I would buy from them again."

"Initally I was nervous dealing with this company and the shipping took a little longer than I expected but I will have to tell you I have no doubts about this company! My premod is flawless and the live support is phenominal. The support I have received from them is worth more than the $300.00 I paid for the premod! I just can't figure out why there is so many negative posts here. "

"I ordered a premodded xbox from this site. I had a small problem as far as ordering when, but I contacted shipping and that was quickly taken care off. Once I received the premodded xbox, there was a problem with retail kernel. I contacted customer support and they set up an appointment under live support. That was a huge help. Most sites would have left you for yourself. They walked me through step by step until my xbox was fully functional. The support was friendly and patient (I'm a total newbie). I would recommend these guys to anyone, especially a newbie."

"These guys have been great. I ordered using the Fedex overnight option and got it the next day, they must have shipped within an hour or two of receiving the order. The support has been good too, I'm a noob and the tech support people have sent photos and answered my requests for information promptly, the last one at 11:00pm PST on Sat... I didn't think they had 24/7 support, must be dedicated reps. What can I say I have no complaints."

"Absolutely awesome service, delivery was extremely fast. I ran into a problem with flashing and recieved amazing help on their support channel. THE BEST mod chip retailer hands down."

"I placed an order on 1/2/05 for a modified xbox and have received nothing but a confirmation statement from ****@**** and my paypal receipt. I have sent numerous emails/tickets to no avail. So, I filed a report with the FBI at the Internet Fraud Complaint Center(IFCC). I have not received any return info yet, but, I will be contacting VISA tomorrow to get my money back. This sight sucks, DO NOT USE IT!!!

How is it that so many people have great reviews and so many people have terrible reviews? This has been the worst internet shopping experience I have even heard about!"

"I Ordered a Premod Sys, on Jan2nd, and i have received it @ home on 20th of Jan. Im really satisfied with the help i've been receiving, although sometimes its hard to contact them. But for sure they are not a scam. For those who thinks they got scammed, you guys really are ignorant and impatient.

Good service, Good prices. A little patience wouln't hurt. ^^

I would shop here again in the future.

Thanks alot Guys ^^"

"Fast Service and product turn around Will buy from again "

"Positive, had error. Order was not completed, stuck in shopping cart. Got fixed. I have items ordered. Will order again"

"Received excellent service from this vendor, have recommended 3 of my buddies and they have all received the same service!"

"As much smack as I have talked in that MIRC support room I wouldnt be suprised to see mine with some c4 packed in it, but for real if they would respond to emails and keep us informed of the order I wouldnt be here right now. but i will go into the chat room and wait silently for the next victim to walk in email him all of the irc logs and wath them and their money dissapear unto the horizon. Cuz I think i have been screwed they are the cihost.com of mod chips."

"WOW! This is about the worst online shopping experience that I could have ever imagined having. I'm actually impressed by their severe lack of customer support and exceptionable tardiness.
I ordered a Spider Modchip from them on 28-12-2004 5:21pm and was sent an instant email telling me that the order was processed and that I need to wait for it to be shipped. Well, this is where this brilliant company began to shine. The website says "Availability: IN STOCK NOW!
Ships Within: 24 hours" Don't let that fool you. I waited a day. Not shipped. I waited 2 days. Not shipped. I contacted customer support. Never wrote back. I waited 5 days. Not shipped. Waited 8 days. Finally got a order 'complete' email update. Great, finally this ordeal is over right? Nope. Bad tracking number. Again, got into the "Help" IRCroom and was ignored (just like the 10+ other times I visited). Wrote another email. Never was responded too.
I am now waiting to see it the product was actually shipped. Should be here today, but you never know with these fools. I'll keep you all updated.
In the meantime...PLEASE do not waste your time and money on this website. Don't be fooled by the rating here at ResellerRatings. Good luck.

Jake666

UPDATE. I finally recieved my Spiderchip. There is a problem though. Broken chip. Yes, they sent me a Spiderchip with a broken off switch. The on/off switch connecter was broken off from the chip, rendering it useless. Tried to install anyways, but it didn't work. I contacted the Returns desk and they amazingly responded within literally minutes, even though it was a useless response. I'm going to try(doubt I will) to get a full refund from Xbox-Modchips instead of a exchange, cause I'm done with this company. Again, good luck if you use their service.

Jake666"

"Stay away from these guys prices arent worth the headache. extreamly poor customer service. Ordered card with fedex. Originally fedex tracking number invalid. After talking to someone in the mirc room he had it pushed through. Logon information to check order, and excuses and a lot of angry customers on MIRC support room. I received my overnight package a week later and installed it. I went to mirc for support on how to finish install and was given wrong information by mirc tech. Card does not work now and there is no way to fix it now that they offer. I decided to scap the 40 bucks and order from a diffrent site, and hope I have better luck there."

"The service is way better then expected. First class product. Best deal for the mod-chip anywhere in Canada by far, I paid for cheapest shipping and got it before christmas!(ordered on 20th Dec 2004 recieved on 23Dec) I was amazed. Better then any Ebay seller. I don't know what other people could possibly complain about.. unless they are too dumb to use the live Support (IRC chat room). Which I used only because I needed shipping $ info) Product was shipped in bubblewrap to insure that it arrived in tip-top shape. I can't see how anybody can complain about xbox-modchips.com. Awsome service. Thanks guys, GregWoolfrey; Gander, Newfoundland, Canada."