"I Ordered several parts under this invoice and did get them in about 4 days (CA to SC). The issue was what was one part that was incorrect. One CSR said they'd ship out the missing parts. After about a week I called again and they said Id have to send back the wrong parts, which was understandable, Only thing, why did they give me this information sooner? So here I am 3 weeks later, wrong parts shipped out waiting on some kind of confirmation that my parts are on their way. Unfortunately for me , none of the local hobby shops have parts for this heli or I would have gone that route to save irritation. One more nitpick, the parts are small anyway, yet they send them in a huge box. Not a big deal just seems a waste of resources. It seems the company is run by 10-20 people and they are very overwhelmed. Just an observation. "
"I ordered online a Walkera CB180Q. Out of the box the receiver sparked caught a flame and burned(!!?). I sent a complaint email asking for a exchange or return without resolution. Went online and tried their Online Support, after waiting for a long while a person responded "How can I help you?" then just disappeared(??) This must be a joke! This is definitely the worst online store I've seen. Now not sure how my problem will be resolved. What a nightmare!"
"xheli great company good prices i have made some orders from them good quality products and a fast delivery"
" Buyer be ware, Absolutely horrible Very slow shipping,canned email responses and a customer service phone number that is always busy. This place sucks."
"Product was shipped fast. Need a general fastener section for the website though."
"x heli is my favorite helicopter sales place they have answered many questions in this new hobbie of mine"
"I just recently bought my second RC Helicopter from xheli.com and could not be more satisfied. I knew they had the best prices, but after searching the internet for the Exceed RC Blueray 450, I found they beat their closest competition by $100 dollars or more. I used their online tech chat to make sure they had the helicopter in stock and once ordered it shipped within 24 hours. I received the heli just as they had promised and look forward to purchasing from them again."
"its been great to shop with x heli, nice website with much variaties of product with reasonable price, n sure i would like to shop more and again.
anyhow i hve problem with the shipping process n delivery, cuz up until now (7 Jan 2010) i havent received it yet. i suggest tht xheli provide fedex, ups courier for international consumer like me. God knows when my shipement will arive, n i'll be lucky enough if the shipment is not missing somewhere...
one thing for sure, online customer service cud not provide me satisfied information. makes me worry to shop again with x heli...
i must say tht xheli cud be the best rc online store if they cud advance in this area. "
"The purchase I recently made from XHeli was without a doubt the worst online transaction I have ever encountered! I tried to return a $77.00 purchase and all I received was a canned email response that stated that my purchase was beyond the warranty period. The website states that they will do everything to make the customer happy, but THEY LIE! The customer service line is ALWAYS busy - not a good sign. The live online chat support is NEVER available - another bad sign. I have held for over an hour recently. If you are thinking of doing business with this company, think again. They have a great website and that's about it. AVOID DOING BUSINESS WITH XHELI AT ALL COSTS!!!"
"I ordered a helicopter from them on Monday, and received my complete order on Wednesday! The order was complete and correct, and the helicopter looks great. Great service, price and shipping. I would recommend xheli.com for rc heli purchases."
"I was very satisfied with my purchase from XHELI.com. I ordered replacement parts for my RC helicopter and received them in only 3-4 days to CA (using the shipping option "Spare Parts Shipping USPS"). I was happy to see that all my small parts arrived in a sturdy box rather than a flimsy envelope. The parts were exactly as described and depicted in the pictures on XHELI's web page. They were reasonably priced, and shipping charges were not bad either. I do plan on buying from xheli.com again when I need more spare parts or another RC helicopter."
"Don’t buy from this company I bought a heli 10/22 for x-mas and the battery was dead. They told me there is nothing they can do just buy a new one. Go to a different website!!! I talk to Sam in the tech dept. told me there would be no problem and would send out a RMA# for the return. Now they say sorry he was worng. PLus you can never get thru on the phone long waits. Services really sucks."
"Would avoid dealing with this online dealer at ALL COSTS. Ordered the R/C Heli that my son REALLY wanted over the phone on Dec 14th, they said it was in stock & would make it there by x-mas. I get an e-mail 3 days later on the 17th stating that the item is now back ordered. I request the my money be refunded on Dec 18th, since XHELI took EFT payment out on the same day the order was placed without having anything to sell, now here it is the 29th & they have yet to refund my money... What a BUNCH OF THIEVES!!! "
"This site was easy to navigate and to find the product. It was was shipped right away and was packaged very well.
How ever the product, an 810-2 shark helicopter was on the flimsy side and the landing gear skid broke on he fourth landing and it was not a real hard or crash landing. The skin has several hairline cracks and is very thin and brittle. I will be looking for a superior brand helicopter in the future.
I would still purchase from XHELI as I believe they are reputable and do deliver what they sell in a timely manner and well packaged.
RJBonner"
"My order was shipped with items missing from the order. There are two phone numbers listed on the website one is disconnected and the other one is consistently busy. It took hours to actually get through. The online chat feature is nice if there was actually an available operator to chat with. Waited 25 minutes for online chat operator with no luck. Finally got through on the phone line and was told my missing items would be shipped, but wasn't given a invoice number or a confirmation email. I hope I receive my the rest of my order because to get a hold of someone at this company is almost impossible! "