"i have ordered 5 different heli's from this website the first 3 went flawless but after i ordered my last 2 i received one incorrect heli. it was 10$ cheaper then the one i had ordered in the first place. when i called to have this corrected they told me that they could reimburse me the 10 that i over paid for the one i revived. i would normally take that out but this one was for my nephew and the heli was the same model his dad flies in the marines, so it was important that i got the correct the heli. so for their mistake they wanted me to pay for the shipping to send the incorrect heli back and pay for the new one to be sent to me. for their mistake they should absorb the extra costs. so i am getting my lawyer involved just to make a point over maybe 15$ so hopefully this doesn't happen to anyone else in the future."
"When I placed my order, I gave them instructions that the entire order needed to be filled and shipped within 24 hours or it shouldn;t be processed. They accpeted the order and charged my card for the entire amount, and then 4 different employees lied to me saying it would be shipped within the time needed, then said it had been shipped when it hadn't, in fact one employee swore he walked back to warehouse and verfied it had left that morning when in fact it was still at the warehouse and didn't ship till that night, and in fac they didn;t ship the order for 48 hours. Then when the order arrived, one of the items was wrong, it was a different version of the one they had advertised, a cheaper version, their support employee stated yeah, that's the wrong ad we can't get that one any more."
"I ordered a Syma S033G Remote controlled Helicopter from Xheli.com on 12/29/2011 in the amount of $79.79. The helicopter arrived defective. I tried to contact Xheli.com customer service by calling their phone, using their online chat, e-mailing them, and posting on their forum at Rcdiscuss.com. As of today, 1/11/2012, I have still not been given a chance to either get a refund or exchange the helicopter. This is my last step before filing a complaint with my credit card company and shipping back the product. The problem with that is, I still will lose out on the shipping costs. After doing some research on their own forum and at Resellerratings.com, I found that this is a common problem with this company. Ultimately, I would just like the company to perform as their own return policy on their website states. "
"Don't know what you people are doing wrong. Have had a great experience with XHeli. Got one of the big 3.5 channel helis and it flys great for a three channel. had a problem with it cutting out during flight, so I went on the live chat, we figured out it was probably a bad pcb board and they said they would send one out. They said if I was not comfortable changing out the pcb board, send the copter back and they would send a new copter out. I opted for the pcb board and they sent a new one out. Took about 10 days total to get it from the time we talked. Put it in,, PERFECT no problems,,,Quit your whinning,,I also deal with nitro planes,,,hobby partz,,,no problem they have always stood behind there products,,thats why I keep comming Back. Been to flying rc for 20+ yrs,, this was my first copter,,, going to buy a 4channel fixed pitch next and really learn how to fly a heli,,Quit sniveling,,If you can't stand the heat go to tower hobbies, at there prices you'll be in the poor house."
"I agree with all of the bad reviews here. Don't buy from this vendor. I've bought 3 helicopters from them, 2 worked fine so I didn't have a reason to contact them but the 3rd didn't work. Don't bother trying to contact them. Your emails are never returned and I got nothing but a busy signal when I tried calling (several times). Do yourself a favor, if there's an RC chopper you want, don't give in to the cheaper price offered at Xheli. Buy from a local vendor where you can resolve problems if they arise because Xheli is a lost cause. AVOID!!!!"
"xheli has a fantastic website no doubt. best one you'll find for rc helicopters on the web.
however, xheli is a horrible merchant! the products i've ordered from them (components for a helicopter build kit) came with no paperwork at all. no shipping manifests, no instructions, no diagrams, nothing!
if you have anything go wrong with your product, FORGET CALLING OR EMAILING THEM! i sat on hold waiting to be connected with a representative well over 1 hour on my lunch break at work and still never got through. i waited to connect with their online chat tech support for well over an hour while the screen told me my wait time was 27 minutes the whole time. i was finally connected. if someone wouldve bothered to answer the phone my question was simple and couldve been done in less than 3 minutes.
i emailed them about returning an item. it took over 3 weeks for them to return my email. then, the email told me to go to some other website to try and fix the problem. i'd already been there and the website did not fix the problem.
they said in that email they would send an RMA request. its been 5 business days and i still havent heard back from them!
i bought a micro helicopter for my brother. the tail motor failed after only 4 flights. God only knows how long it will take to get a return email from them this time!
and im STILL trying to return my other items from before this helicopter!!!!
HORRIBLE CUSTOMER SERVICE! garbage products with no documentation at all. there are better prices, products, and companies that deserve your business elsewhere
do not buy from xheli. save your money, shop elsewhere"
"HOPE NO LITTLE KIDS OR THIER PARENTS ORDER FROM YOU CAUSE YOU CAN NOT CONTACT ANYONE.
BUY THE WAY THE PLACE IT IS SHIPPED FROM IS EGRANDBUY.COM
IN BALDWIN PARK CA. THIER CUSTOMER SERVICE PHONE # ON ALL SITES DOES NOT WORK NOT EVEN UPS HAS A PHONE # NUMBER FOR THEM.
I GOT MY HELI COPTER IT DOES NOT WORK YOU CANT CONTACT ANYONE.
SO DO NOT BUY FROM THIS BOGUS COMPANY THAT WILL SELL YOU
BOGUS AND UN WORKING MURCHANDISE. NO INTEGRITY AT ALL
YES THE WEBSITE MAKES IT SMELL LIKE ROSESES BUT IT ONLY A FRONT IM GOING TO FILE FRUAD WITH MY BANK SO HOPEFULLY NO ONE ELSE WILL BE UNFORTUNATE AS I .
HOPE NO ONE ORDERED FOR THIER KIDS FOR CHRISTMAS. THEY WILL BE HEART BROKE AS I.PLEASE SAVE YOUR MONEY AND BUY FROM A LOCAL HOBBY SHOP NOT XHELI.COM YOU WILL GET SCAMMED JUST LIKE ME"
"Xheli is the worste online store i have ever had the displeasure of using. First my product was defective when I got it, and then when I want a refund they expect me to ship it back on my own dime. I asked about reimbursement in an email and there response was "we do not refund any shipping costs." what a load of crap. I paid fifteen dollars for a bunch of hassel and no product. my advice, buy from somewhere that cares about their customers."
"BAD service!!! I got their defective product and they refused to do anything about it. Waste of time and money. Find yourself a better seller!"
"If there is a minus 5 stars, i would give it to xHeli. I ordered a Syma S0310 and when the product arrived, the remote control looked really old and it had some glue sticky substances on it. The charger to the battery looked completely different than the picture that they show online.
I contacted the customer service and i wanted to return the product because what i'd paid for a new heli and they sent me a used heli. i don't recommend this website to any other people."
"Bought an X-450 heli... great store and fast shipping"
"This company has a lot to learn about customer relations. I was banned from purchasing from them because I returned one defective product. A customer service rep claimed I had "excessive returns." I subsequently got the problem resolved after complaining to a couple forums and contacting a different customer service rep who was a bit more competent than the first. Hopefully it was an isolated incident, but I find the fact that this even happened somewhat disturbing. "
"So far I have placed 4 seperate orders through XHeli. The orders were complete and on time. I had a part break and tried to order it but is always out of stock. I called to ask why and was told the manfacturer stopped making those parts and they were trying to find a new manafacturer to make them, which I was told they had just found one and it would be back in stock in 2-3 weeks. I asked if I could order the part since they found one and I would wait the 2-3 weeks + shipping time. I was told if its out of stock I can't order it but keep cheching the web site to see if its in stock. Well that was 6+ weeks ago and its still out of stock!"
"Disappointing.
Ordered some spare parts for an rc helicopter which had experienced a too hard landing. I ordered three separate heli parts; they sent two. When I wrote to complain that the third part which I had ordered and paid for was not included in the package including the other two, their response was silence. I repeatedly wrote asking their intentions. Their response was no response. Silence. Nada. They kept my money and the ordered part. It was only seven bucks, and I won't go hungry for their failure.
Still, I think if one has a choice between this merchant and another, one might want to look at the other merchant(s) before X-Heli."
"Two of the three helicopters worked. Been trying since Christmas to return the bad one. Customer service is simply unreachable. I didn't pay via PayPal so I have no recourse. What's left to do except tell my story here so that others may avoid the same plight?"