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5/5

2003-04-21

"xpcases went the extra mile. I gave my old address when i ordered and they denied my credit card. I emailed them my new address and they ran the order right then. great prices, great service."

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Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being trustworthy
Resolving problems
Being knowledgeable
Making decisions on their own
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
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5/5

2003-04-18

"I bought my case at Xpcases.com the price is fair
and I like the customer service they reply to all my requests fast and I got cases from them earlier then I expected
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being easy to reach
Being knowledgeable
Resolving problems
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-04-16

"this company was very quick in delivery of product, and very compettitive in pricing."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-04-10

"I like Xpcases, I was shopping for a cool looking and beautiful PC case for my dream machine that I am builiding. I looked through many magzines and found many sites, then I came across XPcases. I saw they had the kind of case I want and it was cheap. The price for the case for all it's features is great, and a great value. I ordered the Aluminum-Blue Xpider ATX case. it arrived the next week. when I unwrapped it, I loved it, the case is wonderful. I love all the features on it. Thank XPcases for your products and choices and the prices. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

4/5

2003-04-10

"I just got myself a new 500 watt power supply for my Geforce TI600 along with some cool quad blue neon fans to give my case some style. The best part is that it all cost me less than $75 with Fed-EX shipping, which is basicly the going rate for a 500 watt power supply alone. I found that they were very orgainised on the web site and quick to return my E-mails and ordering information, so if you are looking for a company that secure, direct and reliable then these guys are the ones to deal with."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-04-08

"I love this case. It got to my shipping address without a scratch and with everything I wanted. Their site is a simple and effective tool."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
Making decisions on their own
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-04-07

"This company has marvelous service. I had multiple email inquiries about upgrading the case I was to purchase. Each time the email was responded to politely with exactly the information I requested, and was also responded to with much haste. The order was received in great condition and correct. Thank you...

XPCases account name: bwgens
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-03-25

"I purchased the Aluminum-Silver X-sonic computer case Item#SX4KW350. I found out about this case by reading a review of it at the overclockercafe.com website. After reading the review and looking at all of the cool pictures I decided that I just had to have one. There was a link on the site that sent me over to one of XPCases competitors. After some research I found out that they were out of stock and would not have any more in for several weeks and even when that shipment came in there were plenty backorders to fill. It was at this point that I emailed the manufacturer and told them about my problem. They highly recommended that I purchase the case from XPCases.com due to the fact that they were very reliable and that I could get a good price on the product. They were absolutely right! I was able to get my case and a 350-Watt power supply for what the other site was charging for just the case alone! The case arrived today in perfect shape without a scratch. I must say that this case looks much better in person than the pictures posted on the website. I am very impressed with the quality and build of the case for the amount of money that I paid. I would highly recommend anyone purchase equipment through XPCases.com. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
Being trustworthy
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-03-24

"I am thrilled with my order, i.e., 1-Red Aluminum Xpire Case, and 2-red round ata cables. Also, their customer service is excellent and responsive. They allowed me to change my order even after it had been processed which required them to track it down and repack it with the changes! Unheard of in my experience. I am very pleased with Xpcases.com and their inventory and prices; and I intend to continue doing business with them along with my family and friends. -Marshall-"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-03-17

"I happened upon this website by chance, and I am happy that I did. I was looking for a nice custom case for the PC I am building, and price was a factor. I had seen similar Chinming-style cases sell for a little less, but their ratings on this site were deplorable, so I heeded the warnings. When I hit this site, I was amazed at the selection. The cases offered were wonderful. I saw the Turbogamer case listed at $100, and was at first a little flabbergasted, but then when I saw that there was a power-supply included (not a piddly 250w either, I'm talking 420w) as well as a free front-side USB upgrade, well, I just had to get it. I received it a week later, as I chose Ground for shipment, and it was in perfect condition. The clear glass side panel was flawless, and it is a vision of pure beauty. The price was good, and the case is awesome. High class company with good info and great service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-03-12

"Xpcases.com is great.. if you want a reliable... xp cases is the retailer for you. Scared to give your personal information out dont be if your going through xpcases"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-03-11

"Great company to deal with! Great deals on computer cases and accessories. I orderd a X-Pider case and some round cables on Mar. 4th around 10am on my morning break. Come lunch time I checked my email and had email saying my order was shipped. Wehn I got home, I tracked my order and got everything in two days!

Low prices, high quality stuff, excellet service will definately shop with them again!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-03-07

"Xpcases has the best cases for the best prices. The look is one of the best I've ever seen!
The awesome part of it is the way you can see inside the case through the plastic window.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-03-06

"
Extremely nice products and prices. Second time i have oredered form them and the prices have been the lowest I seen. Fast shipping too, will defnatetly recomend to anyone
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

4/5

2003-02-25

"Fast response to any questions or comments I asked. Very Understanding. Fast Shipment. Overall a very good reseller."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability