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4/5

2003-06-08

"I ordered a silver X-Dreamer case and received my product in good condition about a week later. I did, however, notice that there were two fairly large cracks on the acrylic face plate. I'm guessing it could have been a problem with FedEx. Xpcases was kind enough to let me ship the product back at my expense and in return they shipped me a replacement which was in much better shape. "

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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
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Variety of brands and products offered
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Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
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5/5

2003-06-08

"Wow, all I got to say is fast service! Recieved the package before the expected time period. Very good service."

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Overall quality of the company
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Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
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Speed of web site

5/5

2003-06-05

"Customer Support(Stan) gave prompt and honest answers to questions. Confirmation and delivery time was good, also the package of my Silver X-dreamer case was sealed well. I am very pleased w/ my purchase. Heard about them through girlfriend's cousin who i assembled her Silver/Blue X dreamer case together. So its not the first item time i've dealt w/ their products."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Being trustworthy
Being easy to reach
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-05-31

"Nice selection of cases that aren't "over-the-top" like most ofhter sites. Website was laid out nicely, with very good images of products. Descent prices with prompt service."

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Overall quality of the company
Pricing of products and services
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Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-05-29

"They were very quick to send my order i received my traking # instantly and was kept informed as they did each step and was told with Ground Shipping it would take 5 to 7 days when it came in 3 i was very pleased :)

I will order from them again i was very pleased.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-05-27

"Great prices backed by friendly and competent customer service. Definitely the place to buy!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being easy to reach
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
Being knowledgeable
N/A
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-05-19

"Second time I bought some thing there. Very cheap prices. Very fast delivery. I think its a great place to buy online."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-05-15

"ordered an x-dreamer case, quick deliver, excellent service, highly recommend!!"

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5/5

2003-05-13

"The website they had i could find what i was looking for. Purchasing this product was very easy. It was user friendly and took no time at all."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
Making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-05-03

" I just recived a Silver Xpider Case with a 420 watt power supply and some rounded cables. I am very satisfied with the service presented by XP Cases. The order got to my door a day early than I expected, it was complete and undamaged. I had no trouble tracking my order. XP Cases deals with their customers politely and in a professional mannor. They will get my buisness again and I would recommend them to my friends and fellow gamers. Thanks a lot!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-04-30

"Good item. Fast Shipping. This product will be a nice product and will last a long time. I will be extremely pleased with it."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-04-29

"I can't say enough good things about them
Have spent over thousdand dollar on cases and parts with my friends and saved tons on shipping. Very professional staff that answer questions fast and order got shipped fast and complete. Everything arrived intact but power supply was DOA
on one of teh Xpider case. No worries, XP Cases replaced it and upgraded it to a power supply with LED Fans for FREE !!!
They deal with customers fast and in a honest matter that is why I will never shop anywhere else again!

Loyal XP Cases customer

-Jay Marin-
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-28

"Ordered X-Dreamer case with UV Cables and UV cold cathode fan and keyboard mouse. Got my tracking nubmer few hours later and my order arrived in two days nicely double boxed. Prices were great and the service was outstanding. Have recomended to many friends and no doubt will buy from them again"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being knowledgeable
Being trustworthy
Being easy to reach
Making decisions on their own
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

1/5

2003-04-26

"I just recieved my X-Dreamer ATX PC Case with 350 Watt P4/AMD Power Supply and Build-In Thermal Monitor.
Every thing went very smoothly with the install of all hardware. However when i first unpacked my new case I noticed that the side window had long scratches on the inside in several places. The protective film wasn't completely covering the window and the power cord and a box of hardware was tumbling around inside. Apparently this is what scratched the window on the inside. I didn't think they were that bad and was not going to complain so I put it all together. However when i turned it on with the new cathode light the scratches are very visible. I have emailed them two times with no response due to server errors on their end,I looked everywhere i could on their website and their phone number isn't there anywhere. Unless they really come through I don't feel i will be comfortable buying from them again.

Addition to comment: 4/28/03
My Girlfriend recieved a phone call today that xpcases would send me a new unscratched replacement window. And I must then send the damaged window back. Not a problem at all. However we were told that a new window would not be sent until I change this rating to a favorable one. I will change the rating to a somewhat satisfied but not a very satisfied rating until I see a new window in my little hands.

May 10, 2003- In conclusion to the above order #11772 We recieved the replacement on May 7, 2003 via Fedex. The window was double boxed and the inner box (which contained the window) was covered with stickers saying: Passed Inspection!. However this replacement window was also scratched and scuffed along the full length of the bottom possibly done during the cutting process. I suppose I am expecting too much asking for a window thats not scratched. I was going to use this case as a display model to show customers who want me to put together a computer for them. Apparently my standards of quality are too high for this Supplier. Besides the price was cheap and after all you do get what you pay for.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-26

"I ordered an Xpider case and some fan filter covers. The order arrived within a week in perfect condition. I was disappointed that the case didn't have any user documentation at all, so I had to guess how to plug the wires from the front panel to the mobo. It also came with four chassis fans, none of which plug to the switched headers on the mobo. The fans plug directly to the power supply cables and run all of the time. I would like to see the fan type listed on the website so that the customer has the option of having some of them swapped out for switched fans if they desire. Overall, I think the case I got was on outstanding value for $123 including shipping. Comparable cases at my local CompUSA store are over $200."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Web site reliability
Speed of web site